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Healthy Commerce Inc

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Healthy Commerce Inc Reviews (13)

Hello ***,">
After reviewing this order, it seems *** set her name as the patient's name when the order was placed We received the order on 8/7:37am EST, and it was guaranteed for same day delivery since the order came in before the 1pm cut-off timeHowever, since we did not have the correct name for the patient, we were unable to deliver the orderBy protocol, we left a voice-mail and sent an e-mail to *** requesting the patient's nameOn the other hand, *** returned the call around 6:00pm EST with the correct name and we processed the order for the quickest possible delivery
When the order was scheduled for morning delivery on 8/12, the patient has been discharged from the hospitalOur protocol when a patient is discharged; we re-route the order to the patient's home for free of chargeWe contacted *** and she refused to provide patient's home address
The result of our conversation on 8/12/2014, *** agreed with the 20% restocking feeBoth, HospitalGiftShop.com and *** are satisfied with this resolution

Dear Ms*** and Revdex.comI'm the President of Hospital Gift Shop and I've thoroughly reviewed this order, the timing, communication and resolution made on Nov 3rdLet me first apologize for Ms***'s frustration on this order, clearly there where some issues and her
expectations where not met.
I take responsibility for this and I apologizeThere was much effort made to have the gift basket delivered on time and I do believe it was deliveredWe had delivery confirmation from our partner florist and a signature of delivery receipt In addition the florist delivery person personally wrote an email stating that she delivered to the patient with the mother and nurse in the roomIf fact HospitalGiftShop had a second unrelated "get well flower order" for the same patient...and the florist delivered both the flowers and your basket at the same time.
Regardless of my confidence, our customer's satisfaction is paramount and thus on Nov3rd after much communication with Ms*** she was refunded the entire value of the order
Again, we engaged with Ms*** a few days after the order was made, we tried to fix the situation then agreed to a full refund It was processed on our end on November 3rd( I just confirmed this)I find this situation frustrating as no one is truly satisfied I hope that Ms *** will give us another chance to prove our ability to succeed and satisfyKind regards
*** ***

Dear Ms*** and Revdex.comI'm the President of Hospital Gift Shop and I've thoroughly reviewed this order, the timing, communication and resolution made on Nov 3rd.Let me first apologize for Ms***'s frustration on this order, clearly there where some issues and her expectations where not
met. I take responsibility for this and I apologize.There was much effort made to have the gift basket delivered on time and I do believe it was delivered.We had delivery confirmation from our partner florist and a signature of delivery receipt In addition the florist delivery person personally wrote an email stating that she delivered to the patient with the mother and nurse in the room.If fact HospitalGiftShop had a second unrelated "get well flower order" for the same patient...and the florist delivered both the flowers and your basket at the same time. Regardless of my confidence, our customer's satisfaction is paramount and thus on Nov3rd after much communication with Ms*** she was refunded the entire value of the order Again, we engaged with Ms*** a few days after the order was made, we tried to fix the situation then agreed to a full refund It was processed on our end on November 3rd( I just confirmed this).I find this situation frustrating as no one is truly satisfied I hope that Ms *** will give us another chance to prove our ability to succeed and satisfy.Kind regards*** ***

Dear Ms*** and Revdex.com
face="arial, sans-serif">There was extensive effort in confirming the delivery of this order, it was successfully delivered on Friday November Our Designer / deliver'er states the order was delivered on 11/at 2:40pm: Per designer "WE WENT OUT OF OUR WAY TO FILL THIS ORDER FOR YOUTHE RECIPIENT WAS IN SURGERY Friday MORNINGWE DELIVERED THIS ORDER TO THE HOSPITAL IN THE AFTERNOON... WE CALLED THE HOSPI TAL AND CHECKED WITH THE NURSES AND SHE DID HAVE HER BOUQUET IN HER ROOM."
Regardless of our confidence in the delivery, it's not our policy to argue with our customers and as such we agreed with Ms***'s request by providing her full refundThe full refund processed on November 10th, the day of the last conversation with Ms***Very sorry for any frustration and discontentKind regards
*** *** ** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

They will email you claiming the order was delivered when in actuality it doesnt happen Customer service will blame the hospital and standby the fact they delivered it They claimed the hospital told them they gave it to my friends husband That did not happen This was supposed to be a surprise "get well" for my friend in the hospital but now she has been discharged Now customer service calls to tell me the patient was discharged before they could deliver; despite their earlier claims of it being delivered two days ago So in other words it never got delivered and "oh wait oops, the patient left before we got there" Now they wont fix the problem until they talk to the person the arrangement was supposed to be delivered to So much for a surprise huh? I guess I donated $to their business Very poor business practice and customer service
Order #

Dear ***, I'm just now seeing this issue and agree that the delivery should not have gone to your brother given the condition of the recipient, in ICU. We have not received any emails or calls from you (no notes in our system either) so I apologize for the delay, but we have been
unaware of any problems until just now.***, will follow up by email offering to redeliver or refund as you requested.respectfully*** ***

The complaint #*** was resolved after the complaint was made to the Revdex.comLike with any customer who is not satisfied, we reach out and find a mutually acceptable resolution
Kind regards
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe patient did not leave the hospital until mid-morning on 8/I did not want a heart patient to go home and have to answer the door to his home, this involves a flight of stairs, as he lives in a townhouseWhen my husband had spoken with your representative on 8/he was told there was a $cancellation feeThere was no mention of a restocking fee This was not brought up only as a last measure to try to force me to proceed with this orderOne other thing bothers me about your businessI resent the fact that you represent yourself as a local hospital gift shop when indeed you are in CaliforniaI really felt duped.I felt like you were not honestThe last thing I wanted to do was give my friend's address to youI still feel that I should not have to pay a restocking fee
Regards,
*** ***

Hello [redacted],
 
After reviewing this order, it seems [redacted] set her name as the patient's name when the order was placed.  We received the order on 8/11 7:37am EST, and it was guaranteed for same day delivery since the order came in before the 1pm cut-off time. However, since we did not...

have the correct name for the patient, we were unable to deliver the order. By protocol, we left a voice-mail and sent an e-mail to [redacted] requesting the patient's name. On the other hand, [redacted] returned the call around 6:00pm EST with the correct name and we processed the order for the quickest possible delivery.
 
When the order was scheduled for morning delivery on 8/12, the patient has been discharged from the hospital. Our protocol when a patient is discharged; we re-route the order to the patient's home for free of charge. We contacted [redacted] and she refused to provide patient's home address.
 
The result of our conversation on 8/12/2014, [redacted] agreed with the 20% restocking fee. Both, HospitalGiftShop.com and [redacted] are satisfied with this resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The patient did not leave the hospital until mid-morning on 8/12. I did not want a heart patient to go home and have to answer the door to his home, this involves a flight of stairs, as he lives in a townhouse. When my husband had spoken with your representative on 8/11 he was told there was a $5.00 cancellation fee. There was no mention of a restocking fee . This was not brought up only as a last measure to try to force me to proceed with this order. One other thing bothers me about your business. I resent the fact that you represent yourself as a local hospital gift shop when indeed you are in California. I really felt duped.I felt like you were not honest. The last thing I wanted to do was give my friend's address to you. I still feel that I should not have to pay a restocking fee.
Regards,
[redacted]

From: [redacted] <[redacted]>Date: Thu, Jan 29, 2015 at 5:56 AMSubject: Re: You have a new message from the Revdex.comTo: [email protected] complaint has bee resolved.  #[redacted]

Dear Ms. [redacted] and Revdex.comThere was extensive effort in confirming the delivery of this order, it was successfully delivered on Friday November 6.Our Designer / deliver'er states the order was delivered on 11/6 at 2:40pm: Per designer "WE WENT OUT OF OUR WAY TO FILL THIS ORDER FOR YOU....

THE RECIPIENT WAS IN SURGERY Friday MORNING. WE DELIVERED THIS ORDER TO THE HOSPITAL IN THE AFTERNOON... WE CALLED THE HOSPI TAL AND CHECKED WITH THE NURSES AND SHE DID HAVE HER BOUQUET IN HER ROOM."Regardless of our confidence in the delivery, it's not our policy to argue with our customers and as such we agreed with Ms. [redacted]'s request by providing her full refund.The full refund processed on November 10th, the day of the last conversation with Ms. [redacted].Very sorry for any frustration and discontent.Kind regards[redacted]

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Address: 444 S Cedros Ave #245, Solana Beach, California, United States, 92075

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