Healthy Commerce

I ordered a bouquet of flowers to be delivered to Magee Women’s hospital for a sick relative. The order was made and $67.90 paid Thursday January 24th. The website is misleading because everywhere you look you see same day delivery and you even have to select same day option. After selecting gift and enter credit card information you see in small print same day not available after certain hour and delivery will be next day. I was still ok with next day but never received any notification of delivery until next evening 6:00 pm Friday. The order was placed at 2:30 pm day prior you would never think delivery would not happen until the following evening after discharge. My relative went home and never received flowers. I called customer service and was told everything was ok the flowers were probably at the nurses station. I had to inform her my loved one was at home. I asked to cancel and she said she could reroute to home address for delivery NEXT day. So we are at day 3 with nothing still. Saturday comes and go’s and still no confirmation of delivery. I call 4 times to check progress and I’m assured flowers are out for delivery. Saturday evening around 5:00 pm I get a call from the customer service representative stating the florist can’t find the address on GPS. This is hours AFTER I was told flowers were out for delivery. I repeat address to her and she had entered the zip code in their systems backwards. This company is a fraud and never intended on delivering anything but charged my card $67.90.

I placed an order with Hospital Gift Shop on the evening of Monday, June 4th for a new baby balloon, stuffed animal and assorted snacks. I wanted my best friend, who had just had a baby, to have a nice surprise for her the next day. I received a confirmation notice on Tuesday notifying me that my ordered had been delivered to the hospital but dependent on hospital policy it would either be delivered to a holding area or directly to the recipient. On Wednesday, my friend, was preparing to check out so I asked her if she had received anything to her room. She had not. At that time, I called the hospital, who confirmed that deliveries go directly to the recipient's room, and are not held. So, I then sent an email to the customer service team of Hospital Gift Shop asking for an update. At that time, I was told that is was the hospital's gift shop (local) who filled and delivered the order. They promised an update for me. An hour later, my friend was signing her discharge papers to leave, so I emailed and requested another update. They wrote back that it was be delivered right away. However, it was still not delivered. My friend checked with her nurse's station and they attempted to locate the order, but nothing could be found. At that point, she left the hospital, and I had already been told that they could not deliver to her home. I sent another email, expressing my extreme disappointment and upset regarding how this was handled and asking for a refund. Several hours later, I've not receive any other updates. Since I used *** to check out, I am disputing the claim on *** in addition to the email I had already sent them. What started as wanting to do give my best friend, a nice surprise after the birth of her child, has turned into a nightmare. Shame on me for not properly researching the company before checking out.

I made a purchase on Sunday, 2/25 on the company's website. I purchased a Get Well Beauty bouquet at a cost of $59.90 (order ID 593172). I wanted it delivered to my mother, who was in the hospital having quadruple bypass surgery. I used their website because it said "satisfaction guaranteed", and because their website said they check with hospital staff to make sure the patient is in a room where flowers can be delivered before dropping them off. It said if the patient was in an ICU room where they could not have flowers, they would continue to check with the hospital daily and would not delivery the flowers until they were in a room where they could accept them. If the patient was discharged from the ICU room, their website said they would then contact me for her home address and deliver them to her home instead. They did not do this. My brother called me on Tuesday, 2/27 and told me the flowers were delivered the previous day while my mother was in surgery, and she was going into an ICU room immediately after the surgery. They delivered the flowers anyways and gave them to my brother and had him sign for them. He just accepted them since he did not know about their guarantee and promise of not delivering them if the patient was in an ICU room. Since my mother was in an ICU room, my brother had to take them home with him. He left the state the following day for work and will not be back until the end of the week, by which time the flowers would be dad. Even if he were here, he could not take them to her because she's still in an ICU room. I did not pay all this money for the flowers to sit in my brother's empty house. I emailed the company twice since then to express my dissatisfaction and ask for either a refund or redelivery of the flowers once my mom is somewhere where she can accept them, but they have not returned my messages.