Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:Customer ID:Name:Address:Phone number:Email Address:We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support
Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.The program that was agreed upon when [redacted] placed the order was per the Terms and Conditions that this is a day trial period for the product SkinElement and days trial period for the product EyeVibe in which she has the privilege of using a products for the cost of shipping and handling at this timeSpecifically, you acknowledged you would receive a day supply of SkinElement & EyeVibe products and agreed to test it at your convenience for and daysThen,after the trial period has expired, [redacted] is charged for the full price of the monthly supply bottles received during her trial periodThereafter, automatic shipments are sent out and charged to [redacted] every month, eliminating the need to remember to reorder their favorite product [redacted] was not obligated to continue automatic shipments and could have requested cancellation at any time.Since we received no communication from [redacted] (via email or call) expressing that she was dissatisfied with the products within her trial periodTherefore, Fifteen (15) and Sixteen (16) days after [redacted] ordered the products, she incurred the remaining balance for the charge of the SkinElement/EyeVibe that she received for the trial bottles she was shipped.However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:We will gladly accept returns and issue full refunds (less shipping and handling and $restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions in order to authorized yourself for refundPlease note that we may not process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.At this time we have reviewed your account with us and noticed that you filed a dispute of charges with your cardholder or bankBecause these charges are being investigated, we are no longer authorized to issue any changes or refunds to your accountYour account for the product SkinElement has been canceled, and no future orders will be placed.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future
Complaint: [redacted] I am rejecting this response because: The agree statement that you must check to receive and trial this product, was not one that you had to read and visualize Also, the product when received should have a brief reminder of the agreement terms if you not like the product or if you have reaction to the product and reminder of the cost that will be automatically billed to you THE FULL PRICE of the PRODUCT is NEVER MENTIONED I would never spend this amount on that product! Too many better less expensive ones on the market THIS IS A HARD WAY TO MAKE MONEY AND EASY WAY TO SCAM people and MAKE your product NOT liked at all Regards, [redacted]
Dear *** ***Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.Please be informed that, the product Sleep Answer is not associated with our companyHowever, in order to check if we could find any customer account for you, we asked you to provide us your detailsAccording to our database, none of your information matches with any of our customer, therefore, we request you to contact your credit card company and ask for merchant’s name, phone # or email address.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards
Dear *** Thank you for contacting usWe sincerely apologize for the inconvenience you have facedPlease be informed that, we have already provided you the full refund for the last shipment of the product in the amount of $(Trans-ID: ***) on Auguts 08th, At this time
we have reviewed your account with us and noticed that you filed a dispute of the previous charges with your cardholder or bankBecause these charges are being investigated, we are no longer authorized to issue any changes or refunds to your accountHowever, we have sent your concern regarding the delivery of the products to the relevant departmentWe will get back to you shortlyWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support
Complaint: [redacted]
I am rejecting this response because:
I did receive one reimbursement on 8/10/2016 of $97.83, but only after I had filed a complaint with the Revdex.com of New Jersey against your company for three separate charges but no delivery of product (except the sample). I have a promise of another reimbursement from your company minus shipment charge and a $20 restocking fee. The shipment and restocking fee reductions are truly perplexing since I never received any product so could never have returned it!! Mind you, there would never have been an issue if I had received the full-size product.My complaint to the Revdex.com of New Jersey (ID [redacted]) fully explains my reasons with my proofs. The denial and “ proof of delivery” your company sent is bogus, as I previously outlined in emails to your company and to the Revdex.com. Perhaps one of the problems is that every time there is a communication from your company, the name is different: SkinElement; Beauty Impressions, LLC (on the sample jar); Wear and Tear Repair; Healthy Directions, LLC; and also, Bejeweled Skin . Oops, almost forgot: NouveBelle was the last. Each has a different telephone number as well. That is very strange.Again I repeat, had I received the full-size product for which my account was charged, there would never have been a problem. But your company cannot sell a product, whether it be a one-time purchase or a monthly commitment, if no product is delivered. That’s a problem! It’s basically stealing.I will fully and completely repeal my complaint to the Revdex.com once all this is completely resolved (that means a total reimbursement of $195.66) so as to help you clear your name (s).
Regards,
[redacted]
Dear [redacted]Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas.We...
regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:Customer ID:Name:Address:Phone number:Email Address:We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support
Complaint: [redacted]
I am rejecting this response because:
Healthy Directions-- I don't have my customer ID., but my name is [redacted] my address is: [redacted]My phone # is [redacted] & my e-mail address is [redacted] I shouldn't need to keep repeating this information. You people evidently have a serious problem with holding on to accurate records (not a good practice for any business). There's simply no excuse for this sort of irresponsibility. After my sample arrived (I was told to wait until it did), I was told by one of your representatives when I called that any further orders/service/transactionswere CANCELLED! I hold your company accountable for this mistake & any confusion that arose as a result. A "computer error" is no justification for charging someone money he can't afford just because the company doesn't warrant paying close attention to the status of those who've done any business with it. [redacted]
Regards,
[redacted]
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas. The program that was agreed upon when you placed the order was per the Terms and Conditions that this is a 14 day trial period for the product SkinElement and 18 days trial period for the product EyeVibe in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle that is $97.83 for the product SkinElement and $92.79 for the product EyeVibe received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.For your reference following are our website links:SkinElement: [redacted]EyeVibe: [redacted] We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary...
formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.The program that was agreed upon when [redacted] placed the order was per the Terms and Conditions that this is a 14 day trial period for the product SkinElement and 15 days trial period for the product EyeVibe in which she has the privilege of using a products for the cost of shipping and handling at this time. Specifically, you acknowledged you would receive a 30 day supply of SkinElement & EyeVibe products and agreed to test it at your convenience for 14 and 15 days. Then,after the trial period has expired, [redacted] is charged for the full price of the monthly supply bottles received during her trial period. Thereafter, automatic shipments are sent out and charged to [redacted] every month, eliminating the need to remember to reorder their favorite product [redacted] was not obligated to continue automatic shipments and could have requested cancellation at any time.Since we received no communication from [redacted] (via email or call) expressing that she was dissatisfied with the products within her trial period. Therefore, Fifteen (15) and Sixteen (16) days after [redacted] ordered the products, she incurred the remaining balance for the charge of the SkinElement/EyeVibe that she received for the trial bottles she was shipped.However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:We will gladly accept returns and issue full refunds (less shipping and handling and $20 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions in order to authorized yourself for refund. Please note that we may not process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.At this time we have reviewed your account with us and noticed that you filed a dispute of charges with your cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to your account. Your account for the product SkinElement has been canceled, and no future orders will be placed.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Complaint: [redacted]
I am rejecting this response because:
The agree statement that you must check to receive and trial this product, was not one that you had to read and visualize. Also, the product when received should have a brief reminder of the agreement terms if you not like the product or if you have reaction to the product and reminder of the cost that will be automatically billed to you. THE FULL PRICE of the PRODUCT is NEVER MENTIONED. I would never spend this amount on that product! Too many better less expensive ones on the market. THIS IS A HARD WAY TO MAKE MONEY AND EASY WAY TO SCAM people and MAKE your product NOT liked at all.
Regards,
[redacted]
Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.We regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:Customer ID:Name:Address:Phone number:Email Address:We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support
Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience We stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.The program that was agreed upon when [redacted] placed the order was per the Terms and Conditions that this is a day trial period for the product SkinElement and days trial period for the product EyeVibe in which she has the privilege of using a products for the cost of shipping and handling at this timeSpecifically, you acknowledged you would receive a day supply of SkinElement & EyeVibe products and agreed to test it at your convenience for and daysThen,after the trial period has expired, [redacted] is charged for the full price of the monthly supply bottles received during her trial periodThereafter, automatic shipments are sent out and charged to [redacted] every month, eliminating the need to remember to reorder their favorite product [redacted] was not obligated to continue automatic shipments and could have requested cancellation at any time.Since we received no communication from [redacted] (via email or call) expressing that she was dissatisfied with the products within her trial periodTherefore, Fifteen (15) and Sixteen (16) days after [redacted] ordered the products, she incurred the remaining balance for the charge of the SkinElement/EyeVibe that she received for the trial bottles she was shipped.However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyThe Refund Policy outlined in the Terms and Conditions states, in part:We will gladly accept returns and issue full refunds (less shipping and handling and $restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions in order to authorized yourself for refundPlease note that we may not process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.At this time we have reviewed your account with us and noticed that you filed a dispute of charges with your cardholder or bankBecause these charges are being investigated, we are no longer authorized to issue any changes or refunds to your accountYour account for the product SkinElement has been canceled, and no future orders will be placed.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future
Complaint: [redacted] I am rejecting this response because: The agree statement that you must check to receive and trial this product, was not one that you had to read and visualize Also, the product when received should have a brief reminder of the agreement terms if you not like the product or if you have reaction to the product and reminder of the cost that will be automatically billed to you THE FULL PRICE of the PRODUCT is NEVER MENTIONED I would never spend this amount on that product! Too many better less expensive ones on the market THIS IS A HARD WAY TO MAKE MONEY AND EASY WAY TO SCAM people and MAKE your product NOT liked at all Regards, [redacted]
Dear *** ***Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulas.Please be informed that, the product Sleep Answer is not associated with our companyHowever, in order to check if we could find any customer account for you, we asked you to provide us your detailsAccording to our database, none of your information matches with any of our customer, therefore, we request you to contact your credit card company and ask for merchant’s name, phone # or email address.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards
Dear *** Thank you for contacting usWe sincerely apologize for the inconvenience you have facedPlease be informed that, we have already provided you the full refund for the last shipment of the product in the amount of $(Trans-ID: ***) on Auguts 08th, At this time
we have reviewed your account with us and noticed that you filed a dispute of the previous charges with your cardholder or bankBecause these charges are being investigated, we are no longer authorized to issue any changes or refunds to your accountHowever, we have sent your concern regarding the delivery of the products to the relevant departmentWe will get back to you shortlyWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support
Complaint: [redacted]
I am rejecting this response because:
I did receive one reimbursement on 8/10/2016 of $97.83, but only after I had filed a complaint with the Revdex.com of New Jersey against your company for three separate charges but no delivery of product (except the sample). I have a promise of another reimbursement from your company minus shipment charge and a $20 restocking fee. The shipment and restocking fee reductions are truly perplexing since I never received any product so could never have returned it!! Mind you, there would never have been an issue if I had received the full-size product.My complaint to the Revdex.com of New Jersey (ID [redacted]) fully explains my reasons with my proofs. The denial and “ proof of delivery” your company sent is bogus, as I previously outlined in emails to your company and to the Revdex.com. Perhaps one of the problems is that every time there is a communication from your company, the name is different: SkinElement; Beauty Impressions, LLC (on the sample jar); Wear and Tear Repair; Healthy Directions, LLC; and also, Bejeweled Skin . Oops, almost forgot: NouveBelle was the last. Each has a different telephone number as well. That is very strange.Again I repeat, had I received the full-size product for which my account was charged, there would never have been a problem. But your company cannot sell a product, whether it be a one-time purchase or a monthly commitment, if no product is delivered. That’s a problem! It’s basically stealing.I will fully and completely repeal my complaint to the Revdex.com once all this is completely resolved (that means a total reimbursement of $195.66) so as to help you clear your name (s).
Regards,
[redacted]
Dear [redacted]Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas.We...
regret to inform you that we are unable to locate your account prior to the information provided. Therefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist you:Customer ID:Name:Address:Phone number:Email Address:We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support
Complaint: [redacted]
I am rejecting this response because:
Healthy Directions-- I don't have my customer ID., but my name is [redacted] my address is: [redacted]My phone # is [redacted] & my e-mail address is [redacted] I shouldn't need to keep repeating this information. You people evidently have a serious problem with holding on to accurate records (not a good practice for any business). There's simply no excuse for this sort of irresponsibility. After my sample arrived (I was told to wait until it did), I was told by one of your representatives when I called that any further orders/service/transactionswere CANCELLED! I hold your company accountable for this mistake & any confusion that arose as a result. A "computer error" is no justification for charging someone money he can't afford just because the company doesn't warrant paying close attention to the status of those who've done any business with it. [redacted]
Regards,
[redacted]
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary formulas. The program that was agreed upon when you placed the order was per the Terms and Conditions that this is a 14 day trial period for the product SkinElement and 18 days trial period for the product EyeVibe in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle that is $97.83 for the product SkinElement and $92.79 for the product EyeVibe received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time.The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.For your reference following are our website links:SkinElement: [redacted]EyeVibe: [redacted] We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our proprietary...
formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.The program that was agreed upon when [redacted] placed the order was per the Terms and Conditions that this is a 14 day trial period for the product SkinElement and 15 days trial period for the product EyeVibe in which she has the privilege of using a products for the cost of shipping and handling at this time. Specifically, you acknowledged you would receive a 30 day supply of SkinElement & EyeVibe products and agreed to test it at your convenience for 14 and 15 days. Then,after the trial period has expired, [redacted] is charged for the full price of the monthly supply bottles received during her trial period. Thereafter, automatic shipments are sent out and charged to [redacted] every month, eliminating the need to remember to reorder their favorite product [redacted] was not obligated to continue automatic shipments and could have requested cancellation at any time.Since we received no communication from [redacted] (via email or call) expressing that she was dissatisfied with the products within her trial period. Therefore, Fifteen (15) and Sixteen (16) days after [redacted] ordered the products, she incurred the remaining balance for the charge of the SkinElement/EyeVibe that she received for the trial bottles she was shipped.However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. The Refund Policy outlined in the Terms and Conditions states, in part:We will gladly accept returns and issue full refunds (less shipping and handling and $20 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions in order to authorized yourself for refund. Please note that we may not process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.At this time we have reviewed your account with us and noticed that you filed a dispute of charges with your cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to your account. Your account for the product SkinElement has been canceled, and no future orders will be placed.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.
Complaint: [redacted]
I am rejecting this response because:
The agree statement that you must check to receive and trial this product, was not one that you had to read and visualize. Also, the product when received should have a brief reminder of the agreement terms if you not like the product or if you have reaction to the product and reminder of the cost that will be automatically billed to you. THE FULL PRICE of the PRODUCT is NEVER MENTIONED. I would never spend this amount on that product! Too many better less expensive ones on the market. THIS IS A HARD WAY TO MAKE MONEY AND EASY WAY TO SCAM people and MAKE your product NOT liked at all.
Regards,
[redacted]