Healthy Feet Store, LLC

Hello,Due to hygienic reasons we cannot accept opened/worn socks back as a returnThe [redacted] socks you purchased are labeled and sized by the manufacturerWe have been selling these socks for a long time and have not heard a similar complaint.I am very sorry for any inconvenience this may have caused youWe do appreciate your feedback.On our website under "returns" we have our return policy statedBelow #you will find the following: For hygienic reasons we cannot accept, return, or exchange personal care items (including nail polish, nail polish remover, any cream or lotion, hosiery, socks, splints, back, neck wrist and arm braces and supports, or topical pain relief products) after the plastic bag has been opened or the seal has been broken- See more at: [redacted] If there is anything else I can do for you please let me know Thanks, [redacted] Customer service supervisor

We drop ship some of our items from vendors in various locationThere are a couple of vendors we order from, [redacted] being one of them, that have an availability notation directly under the name of the style [redacted] - Men's Oil Resistant Work Boot (Steel Toe)Item #: [redacted] Write a ReviewAvailability: This product is drop-shipped from the manufacturer and may not be available for immediate shipmentThere may be a back-order of 4-weeks.Unfortunately on this particular order our contact with [redacted] did not contact us to alert us of the back orderUpon contact from our customer [redacted] we asked our vendor contact and kept him informed as we were receiving the informationIn an effort to help, [redacted] had sent the order expedited as soon as it became availableIt was shipped out on 3/1/and arrived 3/3/Trk# [redacted] .We did also offer our apologies for this miscommunication, however it does state directly on the product page there may be a back order upon orderingWe do our best to fix any errors as quickly as possible, and try to keep in communication with the customer to keep them up to date with the most current information

This customer filed a complaint due to not receiving a return label in a regular manner of time being the moment she calls to emailing a label instantlyThis customer , Ms*** does not have an email or a printer to use thus we mailed her one on the 28th of AugustThis may not have gotten to
her due to an error with either the mailing service the customer's own problem with receiving mail at her own addressShe called several times in the following weeks and one of our employees mailed another two out to Ms*** in hopes to get a label to herShe was rude to our employees using vulgar language on several occasions due to the fact that we primarily email return labels so our customers are able to instantly print out the label and mail back the items they wish to returnWith Ms*** the fact that she was unable to provide us with an email is the root of the problemWe apologize and offer to send out her replacements before we received her return with the only stipulation of payment prior to the exchange, then a refund for the returned pair to balance out the orderShe again refused that and was unable to find a compromise as the three total labels were unable to make it to Ms***To this day we have not gotten a return from her as she could not have sent us the return without an label and she refused that as wellPlease see out limited evidence with the order she placed with the bottom notes showing the only date that a label was mailedOur employee made the error of not updating the order notes when he resent this label to Ms***We appreciate your consideration for the response

We drop ship some of our items from vendors in various location. There are a couple of vendors we order from, [redacted] being one of them, that have an availability notation directly under the name of the style[redacted] - Men's Oil Resistant Work Boot (Steel Toe)Item #: [redacted]Write a...

ReviewAvailability: This product is drop-shipped from the manufacturer and may not be available for immediate shipment. There may be a back-order of 4-6 weeks.Unfortunately on this particular order our contact with [redacted] did not contact us to alert us of the back order. Upon contact from our customer [redacted] we asked our vendor contact and kept him informed as we were receiving the information. In an effort to help, [redacted] had sent the order expedited as soon as it became available. It was shipped out on 3/1/2017 and arrived 3/3/2017 Trk# [redacted].We did also offer our apologies for this miscommunication, however it does state directly on the product page there may be a back order upon ordering. We do our best to fix any errors as quickly as possible, and try to keep in communication with the customer to keep them up to date with the most current information.

Hello,Due to hygienic reasons we cannot accept opened/worn socks back as a return. The [redacted] socks you purchased are labeled and sized by the manufacturer. We have been selling these socks for a long time and have not heard a similar complaint.I am very sorry for any inconvenience this may have...

caused you. We do appreciate your feedback.On our website under "returns" we have our return policy stated. Below #3 you will find the following: For hygienic reasons we cannot accept, return, or exchange personal care items (including nail polish, nail polish remover, any cream or lotion, hosiery, socks, splints, back, neck wrist and arm braces and supports, or topical pain relief products) after the plastic bag has been opened or the seal has been broken. - See more at: [redacted] If there is anything else I can do for you please let me know.   Thanks, [redacted]Customer service supervisor