Healthy Feet Store

I ordered 2 pair. The shoes were thin and poor quality. That, however, isn't the reason for the low score. They say full refund, however, $30 was deducted from my refund. Horrible thing to do! No other businesses I order from do this! I will never give this company another chance to steal my money

We order these shoes directly from Drew Drew provides us a daily file of their Inventory so we don't have backorders This file is automatically uploaded to our website However, occasionally they make a mistake or the product is purchased by someone else from Drew between the time they sent the file and the order placed If they are out of stock, Drew provides us a day and time when the shoe will be available for this order We call and email ALL customers that have back-orders with the email & phone provided You were contacted on 10/with the email below indicating the issue This was as soon as we were notified by Drew: 10/15/10:14: [redacted] @healthyfeetstore.com Response Needed (Order#: ***) To: [redacted] @aol.com Subject: Response Needed (Order#: ***) Message: Hello [redacted] , Unfortunately, the *Drew Men's Adjustable Sandal, Warren [redacted] you have ordered is on back order until *11/17*If you are willing to wait for this back order, if you’d like to change the order or if you’d like to cancel the order, please reply to this e-mail or call us toll free at 1-866-324- We apologize for the inconvenienceThank you for your business -Customer Care, HealthyFeetStore.com We don't charge the order until it's shipped however, Visa/MC and Discover do an authorization on the funds which appears as a pending charge until it rolls off Paypal, the will reserve the money immediately That is not our doing In this case Drew was providing us with information which sounds as if it wasn't accurate We apologize for the inconvenience and an willing to work with you on this order or another of your choosing to make you a happy customer Best Regards, Customer Service

Dear [redacted] , I'm not sure what else we can do for you; We have refunded your money in full, We have apologized for the mistake, Deception means that someone did something intentionally We have attempted to explain how the "Availability" is done (by vendor files)Although Drew may have had the product out of stock on their site, that is not what they sent to us So again, it was not intentional so If there is something we can do for you please let me know If you want the shoes, we can attempt to secure them for you with Drew's next shipment (mid-November) and offer you a nice discount for your inconvenience Also, we have Customer Service Agents available M-F 9:to 4:PDT to help if you want to find another product that may meet your needs Please let us know Warm Regards, C Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with this response for two reasonsFirst the Drew website listed the shoes out of stock before I ordered them from Healthy Shoe StoreSecond I use PayPal for many transactions and do not get charged unless the item gets shippedPayPal says the individual merchant sets their own policy Finally I received nothing from the merchant until I wrote them asking when my shoes shipped
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
what I am looking for is the merchant to change their PayPal practices so that they do not charge people before shipping nonexistent items.
Even if the item was out of stock I believe it should take less than a week to find out and then ONLY after I wrote.  I firmly believe this merchants practices are deceptive and those searching Revdex.com recommendations should know
Regards,
[redacted]

Hello,Our apologies for the delayed response. This issue was also addressed with [redacted]. Our records indicated we attempted to issue your refund of $241.31 on 2/26 via [redacted] (Transaction ID: [redacted]). However that payment was never accepted, and a dispute was opened with [redacted]. On...

3/9 we reversed the initial refund transaction (which had not been accepted) and issued a new one which was accepted (Transaction ID: [redacted]). Our records indicate this has been resolved. But if you still have not received the funds via [redacted] as listed above please let us know and we would be happy to look into this further. Thank you![redacted]HealthyFeetStore.com

We order these shoes directly from Drew.  Drew provides us a daily file of their Inventory so we don't have backorders.  This file is automatically uploaded to our website.   However, occasionally they make a mistake or the product is purchased by someone else from Drew  between...

the time they sent the file and the order placed.  If they are out of stock, Drew provides us a day and time when the shoe will be available for this order.
We call and email ALL customers that have back-orders with the email & phone provided.   You were contacted on 10/15 with the email below indicating the issue.  This was as soon as we were notified by Drew:


10/15/2014 10:14:00
[redacted]@healthyfeetstore.com
Response Needed (Order#: [redacted])
To: [redacted]@aol.com
Subject: Response Needed (Order#: [redacted])
Message:

Hello [redacted],

Unfortunately, the *Drew Men's Adjustable Sandal, Warren*
you have ordered is on back order until *11/17*. If you are willing to
wait for this back order, if you’d like to change the order or if you’d
like to cancel the order, please reply to this e-mail or call us toll
free at 1-866-324-3338.

We apologize for the inconvenience. Thank you for your business.


-Customer Care, HealthyFeetStore.com



We don't charge the order until it's shipped however, Visa/MC and Discover do an authorization on the funds which appears as a pending charge until it rolls off.  Paypal, the will reserve the money immediately.  That is not our doing.
In this case Drew was providing us with information which sounds as if it wasn't accurate.  We apologize for the inconvenience and an willing to work with you on this order or another of your choosing to make you a happy customer.
Best Regards, Customer Service

Dear [redacted],
I'm not sure what else we can do for you;
We have refunded your money in full,
We have apologized for the mistake,
Deception means that someone did something intentionally.  We have attempted to explain how the "Availability" is done (by vendor files). Although Drew may have had the product out of stock on their site, that is not what they sent to us.
So again, it was not intentional so If there is something we can do for you please let me know.
If you want the shoes, we can attempt to secure them for you with Drew's next shipment (mid-November) and offer you a nice discount for your inconvenience.
Also, we have Customer Service Agents available M-F 9:00 to 4:00 PDT to help if you want to find another product that may meet your needs.   Please let us know.
Warm Regards, C Service

This company is doing business out of Massachusetts and, unless you pay through PayPal, don't count on getting your refund without a fight! They have continued to lie to me about refunding my money, and I have yet you see my money!!

Review: In early February, I placed an order with this company. I received no response. I wrote them twice for an update on shipment. Despite receiving an autoresponse that someone would be contacting me shortly, I have received no reply. I have received no shipment information and it has now been over a month.Desired Settlement: I either want the merchandise or my [redacted] payment refunded.

Business

Response:

Hello,Our apologies for the delayed response. This issue was also addressed with [redacted]. Our records indicated we attempted to issue your refund of $241.31 on 2/26 via [redacted] (Transaction ID: [redacted]). However that payment was never accepted, and a dispute was opened with [redacted]. On 3/9 we reversed the initial refund transaction (which had not been accepted) and issued a new one which was accepted (Transaction ID: [redacted]).

DO NOT SHOP HERE!!!

Their return/exchange policy is outrageous. I had to exchange a pair of shoes and when the 2nd pair didn't fit well and returned them. I thought that I had 30 days from getting the new pair but they insist that it's from the original order date. When I told them that I didn't think that was appropriate they then argued that they shouldn't even give me a store credit. The exchange policy said that it was 30 from receipt of the exchange. While I was on the phone with them to show them their own policy, they changed the policy on the website!! They were very rude and simply dismissed my concerns.