Healthy Goods LLC, A Limited Liability Company of Michigan

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is completely misconstrued yet consistent with previous complaints.They claim I interacted with ***-- NOT TRUE! I never interacted with ***---EVER --- or march 23rd Never received any spam email eitherSpoke to NO one until I called to inquire as to whereabouts of the second package that was include and was opened at their facility...DUH.The company regardless should have contacted me after my third effort!! Never Did! The company still stands by their lack of direct contact to emails and a note included with the two packages that were enclosedDetails are MisconstruedThe two reps *** and *** told me two different stories! This response does not even get the name of the powder that was credited, correct.Failing to take any responsibility or to think outside the box to work out an alternative solution - which they could have used this forum to do so, is a company that I STRONGLY recommend BUYER BEWAREThere are far too many companies that operate with higher levels of integrity

I'm sorry to hear that your experience fell short of your expectations We strive to provide customers with a good experience and we've obviously failed in this instance A full refund has been issued and we will be discussing this transaction in our weekly customer service meeting to
determine how we can up our game.Sincerely,Tom

Complaint: ***This response in once again rejected: Regardless of the stated explanation by the fourth intervening employee of the company - the response is rejected due to the multiple stories of the various employees and distortion of facts by each, taking no responsibility for the poor communication, and the audacity to continue to place burden on consumer when the package already arrived. This devalues and disrespects the customer and the previous repeat businessPlease close this there in no intention to ever work with this companyThey can have their profit. Their insistence on being right reflects the mentality of the company at large. I am done with themBUYERS BEWARESincerely,*** ***

Hello, We just recently started selling our products on the Walmart Marketplace, one of the items being the WooBamboo toothbrush as a single item at $3.99 each.  Walmart had this product incorrectly advertised as a set of 12 for $3.99 which is completely out of our control.  When we got...

the phone call regarding this order we contacted Walmart immediately and they fixed the error.  For this customer, we let her know that it was an error on Walmart’s part, that we were sorry for the inconvenience and that we would happily refund her money.  We refunded her immediately for her full invoice amount, which included shipping, and let her know she could keep the toothbrush that she received at no cost. We did not call her names or ask that she send the product back at her own expense for refund, those claims are simply not true.  We were very cordial with her, even though she was very combative. We understood her frustration and so we refunded her right away.Thank you, [redacted]Operations ManagerHealthy Goods

On March 23rd, Ms [redacted] contacted our customer service helpdesk and interacted with [redacted], one of our customer service reps.  She asked to return an unopened bag of carob powder (singular) and was told that we would happily accept her return for a refund.  On [redacted] 13th, Ms [redacted] called to...

tell us that she had received our refund for the bag of carob powder, but said she had sent back 2 bags of carob powder and expected to receive a refund for 2 bags.  She was very agitated when the customer service rep, [redacted], explained that he would need to research her claim and would call her back. [redacted] spoke to Jenn in our returns department, who had received the customer’s return and documented the return of a single bag of carob powder.   As promised, [redacted] promptly called the customer back to deliver his findings.  The customer began screaming at [redacted], demanding a refund, then demanding to speak with his supervisor.  The call was escalated to [redacted], our customer service manager.  [redacted] researched the situation and also found that only one bag had been received.  [redacted] reminded her of her exchange with [redacted] in which she asked to return one bag and the customer denied ever contacting our customer service department prior to that day.  ([redacted] thought this to be quite odd since there was a documented helpdesk ticket datestamped March 23rd.)Not knowing any other reason why the return package would only contain one item, [redacted] asked the customer to track her shipment to see if [redacted] might have damaged the carton and repacked it (this is a common occurrence, therefore a logical next step).  At that point the customer went ballistic and called [redacted] a liar, saying that [redacted] never damages/repacks cartons.  She went on to say that unless she received an immediate refund for a second item, she was going to report us to the Revdex.com.Our policy is very simple and customer-friendly.  We allow customers to return unopened items for a full refund in the amount of the purchase price.  No restocking fee is charged.  And as you would expect, we are unable to issue a refund until the item is received back in our warehouse. We welcome Ms [redacted] to return the second item for a full refund.  And, as [redacted] offered, we will even issue a refund if she can provide proof that her package was damaged in transit to our facility.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Gosh, it seems that this exchange is in an endless loop.  We're provided a response with supporting documentation in an earlier response and we don't have anything more to add.  We have not yet received the customer's return of a second item, but our offer to allow the customer to return a second bag for a refund still stands.Regards,Tom