I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I want to explain the [redacted] complaint to you in detailThe initial meeting with Ms [redacted] was to identify a mold issue in her home Upon further discussion she had an issue with her foundation in the kitchen We contracted to fix the foundation and remediate the mold When we started the job we identified the mold under the floor of the bathroom and further action was necessary to remediate it We then found that the entire foundation was unsalvagable due to termites and dry rott I explained to Ms [redacted] that it would take $20,to tear down her addition and redue it correctly She was unwilling to do so So we discussed not doing anything with the foundation and focusing on the bathroom We found the floor in the bathroom and walls were rotten The ceiling was falling down The plumbing was leaking So we decided to take care of the identified issues in the bathroom in lieu of the foundation work We reinforced the bathroom floor, ripped out the existing subfloor, removed the toilett and sink, fixed the walls, repanneled the walls, painted the bathroom with one coat, fix the ceiling that was falling down Ms [redacted] had a budget of $2, We rectyfied all of the obvious issues we could as seen in the photos We were willing to go back and install new lanolium and also another coat of paint in which we purchased She does not want us back in the home for an obvious reason of trying to get what we did for free and giving her money back Please refer to reciepts and pictures How can we rectify this issue
I want to explain the [redacted] complaint to you in detail. The initial meeting with Ms. [redacted] was to identify a mold issue in her home. Upon further discussion she had an issue with her foundation in the kitchen. We contracted to fix the foundation and remediate the mold. ...
When we started the job we identified the mold under the floor of the bathroom and further action was necessary to remediate it. We then found that the entire foundation was unsalvagable due to termites and dry rott. I explained to Ms. [redacted] that it would take $20,000 to tear down her addition and redue it correctly. She was unwilling to do so. So we discussed not doing anything with the foundation and focusing on the bathroom. We found the floor in the bathroom and walls were rotten. The ceiling was falling down. The plumbing was leaking. So we decided to take care of the identified issues in the bathroom in lieu of the foundation work. We reinforced the bathroom floor, ripped out the existing subfloor, removed the toilett and sink, fixed the walls, repanneled the walls, painted the bathroom with one coat, fix the ceiling that was falling down. Ms. [redacted] had a budget of $2,850.00. We rectyfied all of the obvious issues we could as seen in the photos. We were willing to go back and install new lanolium and also another coat of paint in which we purchased. She does not want us back in the home for an obvious reason of trying to get what we did for free and giving her money back. Please refer to reciepts and pictures. How can we rectify this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
I want to explain the [redacted] complaint to you in detailThe initial meeting with Ms [redacted] was to identify a mold issue in her home Upon further discussion she had an issue with her foundation in the kitchen We contracted to fix the foundation and remediate the mold When we started the job we identified the mold under the floor of the bathroom and further action was necessary to remediate it We then found that the entire foundation was unsalvagable due to termites and dry rott I explained to Ms [redacted] that it would take $20,to tear down her addition and redue it correctly She was unwilling to do so So we discussed not doing anything with the foundation and focusing on the bathroom We found the floor in the bathroom and walls were rotten The ceiling was falling down The plumbing was leaking So we decided to take care of the identified issues in the bathroom in lieu of the foundation work We reinforced the bathroom floor, ripped out the existing subfloor, removed the toilett and sink, fixed the walls, repanneled the walls, painted the bathroom with one coat, fix the ceiling that was falling down Ms [redacted] had a budget of $2, We rectyfied all of the obvious issues we could as seen in the photos We were willing to go back and install new lanolium and also another coat of paint in which we purchased She does not want us back in the home for an obvious reason of trying to get what we did for free and giving her money back Please refer to reciepts and pictures How can we rectify this issue
I want to explain the [redacted] complaint to you in detail. The initial meeting with Ms. [redacted] was to identify a mold issue in her home. Upon further discussion she had an issue with her foundation in the kitchen. We contracted to fix the foundation and remediate the mold. ...
When we started the job we identified the mold under the floor of the bathroom and further action was necessary to remediate it. We then found that the entire foundation was unsalvagable due to termites and dry rott. I explained to Ms. [redacted] that it would take $20,000 to tear down her addition and redue it correctly. She was unwilling to do so. So we discussed not doing anything with the foundation and focusing on the bathroom. We found the floor in the bathroom and walls were rotten. The ceiling was falling down. The plumbing was leaking. So we decided to take care of the identified issues in the bathroom in lieu of the foundation work. We reinforced the bathroom floor, ripped out the existing subfloor, removed the toilett and sink, fixed the walls, repanneled the walls, painted the bathroom with one coat, fix the ceiling that was falling down. Ms. [redacted] had a budget of $2,850.00. We rectyfied all of the obvious issues we could as seen in the photos. We were willing to go back and install new lanolium and also another coat of paint in which we purchased. She does not want us back in the home for an obvious reason of trying to get what we did for free and giving her money back. Please refer to reciepts and pictures. How can we rectify this issue.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards,
[redacted]