The sprinkler system is the responsibility of the homeowner This is discussed and clarified at the pre-construction meeting with the homeowner This is a Cody Pools policy with every homeownerThe waterfall leak is a warranty item that Cody Pools will repair We have tried to contact the homeowner to request a gate code to access the property The gate code changes every month Once we receive the code we can schedule the waterfall repairs
Complaint: [redacted] I am rejecting this response because: the sales person nor did the supervisor inform us that the entire sprinkler system was our responsibilityThis is apparent as Tim the project supervisor told me directly to be patient and he would fixNot only are two sprinkler heads broken our entire system is brokenThe company cannot stand behind the claim that The homeowner is responsible for their sprinkler systemWhy would any homeowner be "ok" with knowing that the sprinkler system could be broken when they are already spending 65k cash for a pool? Cody Pools has to make the wrong rightTheir contractors totally disregarded their responsibility to take care of my system.The response alleges that someone has tried to contact me but the warranty issueI received one text in the middle of the morning while I was at work that the masons would be at my home in about one hourIf you call this sufficient time it is absurdI have never heard back since that one text.I want my sprinkler system repairedThe warranty issues needs to be resolved.At Regards, [redacted] ***
The gas line has been installed and completedWe passed the rough inspection and are now waiting on a clarification, from the inspector, for the final inspectionWe tested the heater today and everything works wellWe still have a section of concrete to patch which will be completed tomorrowSundek may be able to cover the patch by the end of the week, weather permittingWe have been in communication with the homeowner and she is aware of everything above
The sprinkler system is the responsibility of the homeowner This is discussed and clarified at the pre-construction meeting with the homeowner This is a Cody Pools policy with every homeownerThe waterfall leak is a warranty item that Cody Pools will repair We have tried to contact the homeowner to request a gate code to access the property The gate code changes every month Once we receive the code we can schedule the waterfall repairs
Complaint: [redacted] I am rejecting this response because: the sales person nor did the supervisor inform us that the entire sprinkler system was our responsibilityThis is apparent as Tim the project supervisor told me directly to be patient and he would fixNot only are two sprinkler heads broken our entire system is brokenThe company cannot stand behind the claim that The homeowner is responsible for their sprinkler systemWhy would any homeowner be "ok" with knowing that the sprinkler system could be broken when they are already spending 65k cash for a pool? Cody Pools has to make the wrong rightTheir contractors totally disregarded their responsibility to take care of my system.The response alleges that someone has tried to contact me but the warranty issueI received one text in the middle of the morning while I was at work that the masons would be at my home in about one hourIf you call this sufficient time it is absurdI have never heard back since that one text.I want my sprinkler system repairedThe warranty issues needs to be resolved.At Regards, [redacted] ***
The gas line has been installed and completedWe passed the rough inspection and are now waiting on a clarification, from the inspector, for the final inspectionWe tested the heater today and everything works wellWe still have a section of concrete to patch which will be completed tomorrowSundek may be able to cover the patch by the end of the week, weather permittingWe have been in communication with the homeowner and she is aware of everything above