1) patient was first seen at our office on and at this time according to his insurance company was eligible for all X-raysAt this visit routine BW's and periapical X-rays were taken and were covered by the insurance.2) patient had a panoramic X-ray at an oral surgeons office on The insurance pays for this procedure every three years but since the patient had a panoramic x-ray at another office on 3/*/they denied the claimThe X-rays are coded differently and do not show the same diagnostic capabilitiesIt is routine for patients that have had both of these services to pay for the one which was not covered.The patient did not tell us that he had a panoramic X-ray taken before his visit thus we did not let him know about a charge until the insurance denied the paymentHad we know we would have informed the patient his expected out of pocket payment.4) the patient was given a bill after the denial multiple times and was told this is an insurance issue5) We responded to the first claim in a timely mannerWe also in good faith have waived the feeThis is resolved on our sideThe patient has not been sent to collections and we would like to move on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In response to complaint ID # *** Our office verified Philip K***s dental insurance and was informed that he was eligible for exam, prophy, and all xrays as of that dateAbove patient failed to bring to our attention he was seen in another office a week after we verified and had a
panoramic x-ray completed If the patient informed the hygienist that he had previous xrays completed, his chart would have been updated accordingly and this mis-communication would not have occurred. Our office has high standards, and professional staff members who would never administer any treatment or procedure against a patients will. As a courtesy we will be reversing this chargeWe kindly ask that in the future that any work in other offices is discussed beforehand
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You r Answer Here]
The office claimed in his response that I was seen in different dental office a week after my visit to them and had panaromic x-rays then got back to them to see the hygienist which I didn't inform her...I would like to deny this inaccurate information from the dental office that it was given to the Revdex.com and here are my reasons:1) failirure of the office to give a date of what they claimed for my panaromic X-rays 2) as I mentioned on my first complaint that I spoke to the doctor's office myself and they claimed that I had an X-ray done of the year which I was able to confirm with the insurance company but here they claimed that I had panoramic X-ray the week after they verify with the insurance company 3) there is no reason for me to deny a service or small monetary charge($60.00)that was given to me by a dentist I was going to for almost a year almost a year and if they checked their record I always paid what I owed in the same moment they asked.4) I need an explanation why it took the office that long to respond back since there is a letter warning me this case will go to a collection agency from their side.I would like to advice the office of the importance of keeping accurate information and also given it to their clientsAlso if this case didn't get resolved in the proper manner which before goes to collection I will myself make sure that this case will escalate to highest standards because now that'sI look at it as a matter of a principal and honesty 4) I see that they only respond to my claim today which I think is the last day for me to pay before it gets transfer to a collection agency without any explanation why of their delay.. I would like to advice the office this matter will be escalated to a gore standards if not resolved Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
1) patient was first seen at our office on 02/**/15 and at this time according to his insurance company was eligible for all X-raysAt this visit routine BW's and periapical X-rays were taken and were covered by the insurance.2) patient had a panoramic X-ray at an oral surgeons office on 3/*/15. The insurance company thus paid the oral surgeon for this service.3) At a future routine cleaning the patient was due for a full mouth series of X-rays on 05/**/15. The insurance pays for this procedure every three years but since the patient had a panoramic x-ray at another office on 3/*/15 they denied the claim. The X-rays are coded differently and do not show the same diagnostic capabilities. It is routine for patients that have had both of these services to pay for the one which was not covered.The patient did not tell us that he had a panoramic X-ray taken before his visit thus we did not let him know about a charge until the insurance denied the payment. Had we know we would have informed the patient his expected out of pocket payment.4) the patient was given a bill after the denial multiple times and was told this is an insurance issue5) We responded to the first claim in a timely manner. We also in good faith have waived the 60.00 fee. This is resolved on our side. The patient has not been sent to collections and we would like to move on.
1) patient was first seen at our office on and at this time according to his insurance company was eligible for all X-raysAt this visit routine BW's and periapical X-rays were taken and were covered by the insurance.2) patient had a panoramic X-ray at an oral surgeons office on The insurance pays for this procedure every three years but since the patient had a panoramic x-ray at another office on 3/*/they denied the claimThe X-rays are coded differently and do not show the same diagnostic capabilitiesIt is routine for patients that have had both of these services to pay for the one which was not covered.The patient did not tell us that he had a panoramic X-ray taken before his visit thus we did not let him know about a charge until the insurance denied the paymentHad we know we would have informed the patient his expected out of pocket payment.4) the patient was given a bill after the denial multiple times and was told this is an insurance issue5) We responded to the first claim in a timely mannerWe also in good faith have waived the feeThis is resolved on our sideThe patient has not been sent to collections and we would like to move on
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
In response to complaint ID # *** Our office verified Philip K***s dental insurance and was informed that he was eligible for exam, prophy, and all xrays as of that dateAbove patient failed to bring to our attention he was seen in another office a week after we verified and had a
panoramic x-ray completed If the patient informed the hygienist that he had previous xrays completed, his chart would have been updated accordingly and this mis-communication would not have occurred. Our office has high standards, and professional staff members who would never administer any treatment or procedure against a patients will. As a courtesy we will be reversing this chargeWe kindly ask that in the future that any work in other offices is discussed beforehand
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[You r Answer Here]
The office claimed in his response that I was seen in different dental office a week after my visit to them and had panaromic x-rays then got back to them to see the hygienist which I didn't inform her...I would like to deny this inaccurate information from the dental office that it was given to the Revdex.com and here are my reasons:1) failirure of the office to give a date of what they claimed for my panaromic X-rays 2) as I mentioned on my first complaint that I spoke to the doctor's office myself and they claimed that I had an X-ray done of the year which I was able to confirm with the insurance company but here they claimed that I had panoramic X-ray the week after they verify with the insurance company 3) there is no reason for me to deny a service or small monetary charge($60.00)that was given to me by a dentist I was going to for almost a year almost a year and if they checked their record I always paid what I owed in the same moment they asked.4) I need an explanation why it took the office that long to respond back since there is a letter warning me this case will go to a collection agency from their side.I would like to advice the office of the importance of keeping accurate information and also given it to their clientsAlso if this case didn't get resolved in the proper manner which before goes to collection I will myself make sure that this case will escalate to highest standards because now that'sI look at it as a matter of a principal and honesty 4) I see that they only respond to my claim today which I think is the last day for me to pay before it gets transfer to a collection agency without any explanation why of their delay.. I would like to advice the office this matter will be escalated to a gore standards if not resolved Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
1) patient was first seen at our office on 02/**/15 and at this time according to his insurance company was eligible for all X-raysAt this visit routine BW's and periapical X-rays were taken and were covered by the insurance.2) patient had a panoramic X-ray at an oral surgeons office on 3/*/15. The insurance company thus paid the oral surgeon for this service.3) At a future routine cleaning the patient was due for a full mouth series of X-rays on 05/**/15. The insurance pays for this procedure every three years but since the patient had a panoramic x-ray at another office on 3/*/15 they denied the claim. The X-rays are coded differently and do not show the same diagnostic capabilities. It is routine for patients that have had both of these services to pay for the one which was not covered.The patient did not tell us that he had a panoramic X-ray taken before his visit thus we did not let him know about a charge until the insurance denied the payment. Had we know we would have informed the patient his expected out of pocket payment.4) the patient was given a bill after the denial multiple times and was told this is an insurance issue5) We responded to the first claim in a timely manner. We also in good faith have waived the 60.00 fee. This is resolved on our side. The patient has not been sent to collections and we would like to move on.