Healthy Smiles Orthodontics

To whom it may concern: The dealership delivered this new Ram truck with a full tank of Diesel fuel, the customer drove the truck approximately before returning to the dealership with a drive ability concern The truck returned with a full tank of fuel, the customer admitted to adding fuelMy shop foreman diagnosed the concern and found gasoline in the tank, The customer was informed of the findings, at this point this is not a warranty failure but a human errorAs a good will gesture the factory covered 50% of the cleaning costs to remove the wrong fuel from the truckAs stated on the original customer receipt there was no warranty on this type of repair because we have no way of determining internal damage caused by the incorrect fuel The customer picked up the truck after cleaning the system, only to return a week or two later, after a new diagnoses, we found internal damage had occurred which was caused by the incorrect fuel Kenneth K [redacted] Parts & Service Director Meadowland of Carmel [redacted]

This is in response to complaint by [redacted] The employees at Meadowland have never damaged the vehicle, all employees have made their best attempt to help the customerThe customer stopped payment on authorized repairsAt this point it is best for all concerned that the customer services vehicle else where Kenneth K [redacted] Parts & Service Director Meadowland of Carmel [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because, most of the information in the company's response was incorrect and actually was conflicting First and foremost, I was never told I was going to be dealing with a salesrep; especially an unprofessional one that sends texts with emojis and doesn't have the correct information Second, according to their response, the first truck and was prepped for me was sold after I allegedly didn't show upFact was, that even if I did show up, the deal had not been finalized therefore, I would not have been able to pick it up as I was told As I stated in the first complaint, nobody was on the same page and the fact that I am still driving around in an unsafe vehicle is totally unheard of and unacceptable At this point this is a total lack of communication between GMC Corporate (Nicki), dealership ("Magic Matt"), and Finance (Robert) I was told they would switch out my vehicle, all I had to do was go and pick it up Every time I went there, there was a different story, the truck was sold, we're waiting on finance, waiting for corporate etc When Matt stated he had the vehicle for me, I knew nothing about the vehicle I had to ask for the sticker to actually see what was in it, only to find out it had less then what I had Mind you, nobody had ever informed me of the new payment, all I was told at the "end of the deal" that I would be starting a whole new lease over for months How is that acceptable when I have been driving an unsafe vehicle that I have been paying for? How exactly am I being compensated? It was basically a brand new deal, and nobody could even give me an amount that I would be paying I am extremely dissatisfied with the way this was handled All I was requesting was that I receive a new or previously used vehicle, in replace of the one that I am driving that has had numerous problems that can definitely be concern for mine and my children's safety Once again, I am requesting that GMC replace my vehicle with a safe one for the duration of my lease In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am in the middle of negotiations with the dealer at the time and will let you know the outcome.thank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The customer has an intermittent noise on cold start that we were not able to verify at firstWe did an oil change and converted to synthetic oilA few days later we were told the noise came back, customer brought car in but we were not able to verify the noiseA few days later customer
complained of noise again and brought car inWe called a Lexus dealer and were told there may be a potential related recall OR special policyOur plan was to send it to them to complete the workA follow up call informed us that there were other repairs and checks that would have to be done before the special policy would be consideredSo we decided to try an internal repairWe ordered parts to perform the repairBefore repair was complete customer came in and signed title and informed us that he wanted full refundHe was offered full credit of purchase price towards another vehicle of his choiceHe declined and said he wanted a checkHe has been informed that we would not write a check but we would credit him towards another vehicleThe customer was not charged for any repairThe customer was offered a loaner vehicle and his vehicle was never undrivable or unsafeThe repairs are done and the vehicle has been ready for pickup for a few weeks now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because 
My initial issue with your dealership was the fact that the problem was never permanently corrected, hence why I started this process.  Then, the fact that after GM Corp. contacted you, you referred me to "Magic Matt" who misled me and was unprofessional the whole time.  I was asked to go in 2 tines prior, to actually pick up a vehicle when in reality, I would not have been able to pick up the vehicle (Even though that particular vehicle was sold already). When I was informed, they had another one for me, still nothing had been finalized as far as whether or not it was to complete my lease term or start a new one, and how much my payment would be.  Not to mention, that when Matt pressured me to go in to pick up "my vehicle".  It wasn't what I specifically asked for and he did not offer that information.  I only was made aware, when I asked for a picture of the vehicle sticker and realized that it was missing certain extras that I have.  However, that information was not volunteered by anyone in that dealership.   I have tried to contact both Nicki with GMC Corp.  who is not returning my calls ###-###-#### and Robert S[redacted] with finance as well, neither of the two have returned my calls.  As far as I have been informed, I believe this would be considered the lemon law.  I was attempting to get this resolved in an amicable manner however, all parties on their end were on different pages.  The fact that nobody returned my calls and did not officially clarify anything in reference to the trade in is absurd.  At this point, I am requesting one of two things either a new vehicle for the duration of my lease or I would like just to get out of this lease period.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:I have spoken to Matthew and I'm positive he acted professionally through out this replacement process and he communicated all [redacted]'s requests to GM.The only way to resolve this issue for [redacted] would be for her to call GM's representative Robert S[redacted] to resolve the issue she has with payment, then we can move forward with the replacement.This again is an agreement she is making with GM, all Meadowland is doing is swapping cars and overseeing the signing of any paper work for [redacted] and GM.Robert S[redacted]'s contact info is by email or phone, [redacted] or ###-###-####.Meadowland would be glad to help in any way possible. We can't negotiate the terms for GM and [redacted], this agreement would be between her and GM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because, most of the information in the company's response was incorrect and actually was conflicting.  First and foremost, I was never told I was going to be dealing with a salesrep; especially an unprofessional one that sends texts with emojis and doesn't have the correct information.  Second, according to their response, the first truck and was prepped for me was sold after I allegedly didn't show up... Fact was, that even if I did show up, the deal had not been finalized therefore, I would not have been able to pick it up as I was told.  As I stated in the first complaint, nobody was on the same page...  and the fact that I am still driving around in an unsafe vehicle is totally unheard of and unacceptable.  At this point this is a total lack of communication between GMC Corporate (Nicki), dealership ("Magic Matt"), and Finance (Robert).   I was told they would switch out my vehicle, all I had to do was go and pick it up.  Every time I went there, there was a different story, the truck was sold, we're waiting on finance, waiting for corporate etc...  When Matt stated he had the vehicle for me, I knew nothing about the vehicle.  I had to ask for the sticker to actually see what was in it, only to find out it had less then what I had.  Mind you, nobody had ever informed me of the new payment, all I was told at the "end of the deal"   that I would be starting a whole new lease over for 39 months.  How is that acceptable when I have been driving an unsafe vehicle that I have been paying for?  How exactly am I being compensated?  It was basically a brand new deal, and nobody could even give me an amount that I would be paying.  I am extremely dissatisfied with the way this was handled.  All I was requesting was that I receive a new or previously used vehicle, in replace of the one that I am driving that has had numerous problems that can definitely be concern for mine and my children's safety.   Once again, I am requesting that GMC replace my vehicle with a safe one for the duration of my lease.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern:                                                 The dealership delivered this new Ram truck with a full tank of Diesel fuel, the customer drove the truck...

approximately 400 before returning to  the dealership with a drive ability concern . The truck returned with a full tank of fuel, the customer admitted to adding fuel. My shop foreman diagnosed the concern  and found gasoline in the tank, The customer was informed of the findings, at this point this is not a warranty failure but a human error. As a good will gesture the factory covered 50% of the cleaning costs to remove the wrong fuel from the truck. As stated on the original customer receipt there was no warranty on this type of repair because we have no way of determining internal damage caused by the incorrect fuel.  The customer picked up the truck after cleaning the system, only to return a week or two later, after a new diagnoses, we found internal damage had occurred which was caused by the incorrect fuel.     Kenneth K[redacted] Parts & Service Director Meadowland of Carmel [redacted]

The business has responded.  Please see below:Mr Cotton contacted our dealership about a 2011 Nissan Maxima with over 100,000 miles. He agreed to a price with our salesperson and made an appointment to come to our store by train and close the deal on the vehicle. When he showed up he had...

numerous questions that were answered. He asked us to put the vehicle on a lift for him to see the undercarriage. We did. He looked underneath and saw there was signs of an accident. The autocheck report we provided did not have a reported accident but the salesperson told him that we could pick a different car if he wanted. We ended up negotiating a $700 credit off the price that was quoted. [redacted] asked to take the car for a test drive and we said no problem. [redacted] bought a over 100,000 mile vehicle from us. It passed all safety inspections, we provided him with any information we had as far as history, we put the vehicle in the air for him to inspect, he was offered to switch vehicles, he was provided a test drive and given a $700 credit off the price he was quoted over the phone. We feel that we have been very fair with [redacted].

On aprx November 2015 Meadowland was asked by General Motors Buy Back dept. To facilitate the Replacement of [redacted]'s GMC Acadia due to safety concerns, she had originally purchased from another dealer. I spoke to [redacted] shortly after and arranged with her to meet with one of my top...

product specialist Matthew M[redacted]. Matt spoke to [redacted] about colors, trim & equipment. General Motors was to coordinate the documents and paper work to finalize. Matt found an Acadia [redacted] could be interested in, he arranged 2 appointments with her, which [redacted] didn't show for. In the interim another specialist sold the car which was available until [redacted] finalized weather it was the right vehicle. We picked-up another vehicle at our expense for [redacted]. which she confirmed was the right vehicle for her. We cleaned and prepped the vehicle for delivery and Matt sent all pertinent information to G eneral Motors to have documents put together for [redacted]. When Matt explained to [redacted] how the agreement was being put together and she realized the lease was starting over for another 36mo's, which is what GM agreed to do with [redacted]. [redacted] spoke to GM and we never heard from either GM or [redacted] again until now. The GM rep for this agreement is Robert S[redacted]. His contact info is [redacted] any other questions you can contact me.

This is in response to  complaint by [redacted]. The employees at  Meadowland have never damaged the vehicle, all employees have made their best attempt to help the customer. The customer stopped payment on authorized repairs. At this point it is best for all concerned that the...

customer services vehicle else where.   Kenneth K[redacted] Parts & Service Director Meadowland of Carmel [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am in the middle of negotiations with the dealer at the time and will let you know the outcome.thank you[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]