HealthyHempOil.com

Hi ***, first off I am sorry to hear about the inconvenience/annoyance you've faced getting repeated emails that you do not wantWe do not want that either as we only want to send emails to people who are interested in getting them Secondly, I would like to say that the problem has been taken care ofAs soon as I received this request for removal, you were removed and you'll no longer receive email communication for usI'm sorry that you had a bad experience with us, we make mistakes (and are human too)But hopefully this quick resolution will work for youAnd please know that if you ever decide to come back as a customer or subscriber, we would be happy to welcome you backRegards, [redacted] Founder, HealthyHempOil.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Hi there, we looked into this problem in more detail and realized that although we sent a refund twice to the merchant processor they did not actually receive itSo although we submitted it on our end, it did not go throughI know that my CS team has been in contact with you to get your proper address so that we could send a check ASAPWe have already sent the check to the address you wanted, so please confirm with us (via email) when you receive it.
Again, I apologize for the mistakes that we have made that have slowed the process of you getting your refund for the products you orderBut soon this should be all underwaterAs I said before, I'm sorry that you had an unsatisfactory experience, but if you do give us another chance to prove ourselves, I know that you'll have a great experience just like many of our other customers.
With care,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI did receive the aforementioned check for my full refundHowever, my bank had already squared things away as I disputed my credit card charge separatelyI will be mailing the check back to HHO, but wanted to thank everyone there for working with me and my bank on this long refund processI truly appreciate all your efforts to make things right
Regards,
*** ***

Hi ***, first off I am deeply sorry that you have received lower than stellar service from our companyWe pride ourselves on taking care of our customer and it seems that this is one case where we dropped the ballFor that I apologizeI understand that you wanted to get your product shipped
out quickly and when it wasn't, you canceled and then were looking for a refundI have in our notes that we fully refunded your order on February 23rd at 7:52am, so the money should already be in your account by now.I understand that you are concerned about getting your money back, and please know that we are concerned with getting you a refund as wellI would encourage you to please check with your bank statement again to see if you see the money coming back as we are seeing the money was sent back to you a couple weeks agoI will double check again with our staff on this, but when I looked at your order status (see screenshot), we already had a note that said everything was fully refunded.
Again, I'm sorry that you had a not so great experience with us, but if you ever decided to come back and give us another shot, we would welcome you back with open armsBest of luck and much love.
Regards,***
*** ** ***

Hi there, we looked into this problem in more detail and realized that although we sent a refund twice to the merchant processor they did not actually receive itSo although we submitted it on our end, it did not go throughI know that my CS team has been in contact with you to get your proper address so that we could send a check ASAPWe have already sent the check to the address you wanted, so please confirm with us (via email) when you receive it. Again, I apologize for the mistakes that we have made that have slowed the process of you getting your refund for the products you orderBut soon this should be all underwaterAs I said before, I'm sorry that you had an unsatisfactory experience, but if you do give us another chance to prove ourselves, I know that you'll have a great experience just like many of our other customers. With care,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did receive the aforementioned check for my full refundHowever, my bank had already squared things away as I disputed my credit card charge separatelyI will be mailing the check back to HHO, but wanted to thank everyone there for working with me and my bank on this long refund processI truly appreciate all your efforts to make things right
Regards,
*** ***

Hi ***, first off I am deeply sorry that you have received lower than stellar service from our companyWe pride ourselves on taking care of our customer and it seems that this is one case where we dropped the ballFor that I apologizeI understand that you wanted to get your product shipped out
quickly and when it wasn't, you canceled and then were looking for a refundI have in our notes that we fully refunded your order on February 23rd at 7:52am, so the money should already be in your account by now.I understand that you are concerned about getting your money back, and please know that we are concerned with getting you a refund as wellI would encourage you to please check with your bank statement again to see if you see the money coming back as we are seeing the money was sent back to you a couple weeks agoI will double check again with our staff on this, but when I looked at your order status (see screenshot), we already had a note that said everything was fully refunded. Again, I'm sorry that you had a not so great experience with us, but if you ever decided to come back and give us another shot, we would welcome you back with open armsBest of luck and much love. Regards,***
*** ** ***

Hi [redacted], first off I am sorry to hear about the inconvenience/annoyance you've faced getting repeated emails that you do not want. We do not want that either as we only want to send emails to people who are interested in getting them. 
Secondly, I would like...

to say that the problem has been taken care of. As soon as I received this request for removal, you were removed and you'll no longer receive email communication for us. I'm sorry that you had a bad experience with us, we make mistakes (and are human too). But hopefully this quick resolution will work for you. And please know that if you ever decide to come back as a customer or subscriber, we would be happy to welcome you back.
Regards,[redacted]
Founder, HealthyHempOil.com

Hi [redacted],
My name is [redacted], and I am the owner of HealthyHempOil.com. First off, I'm sorry for the inconvenience that we have caused you in regards to the double charges during your checkout process. I understand your concern so let me explain our side of...

the situation and I'll make sure that we make it right between us.Currently we use multiple payment processors to increase the "approval rate" (meaning how many cards are accepted). However if you were successfully charged once, then you should have not been charged a second time. That is an error on our part, and I have already discussed this with our processor to ensure it doesn't happen again. 
The second charge was different from the first because we are using an International bank to process payments. What happens is that US credit card and debit card companies actually charge an international processing fee (1-3% or so) on top of what we charge for your order (the $39.95). That's why the second charge was $41.69.
In addition I have sent my team a request to issue a refund for the $81.64.
Again, I apologize that this happened to you. I understand how frustrating this must be, so thank you for your patience while we work this out... In the meantime is there anything else that we can do for you?
Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:As noted in my initial complaint, you told me for weeks (beginning on Feb 12th) that you were going to refund my order. And it wasn't simply due to the lack of speed in processing my order— you were out of stock on the product I ordered and failed to notify me. I had to contact you to figure out what was wrong, after you had charged me for a product you could not provide! That is not the customer's job. And my money has not ever been refunded. I have spoken to my bank, as I informed you, and there is no refund pending nor has there ever been from your company. All your internal document shows is an employee-entered memo stating that the refund was processed. Again, according to my bank, no refund has been processed. I  don't know how many other ways to tell you that you simply have not processed my refund. But the amount of time this is taking is ridiculous. I would much rather be spending my time and energy on other things. I will not be providing you with a screenshot of my banking information as you requested, as that is a clear violation of my privacy. (I have never had a business ask me for detailed account info.) You do, however, have my payment information and that should be more than sufficient to refund my long-canceled order. It's been a month! 
Regards,
[redacted]

Hi [redacted], first off I am sorry to hear about the inconvenience/annoyance you've faced getting repeated emails that you do not want. We do not want that either as we only want to send emails to people who are interested in getting them. Secondly, I would like to say that the...

problem has been taken care of. As soon as I received this request for removal, you were removed and you'll no longer receive email communication for us. I'm sorry that you had a bad experience with us, we make mistakes (and are human too). But hopefully this quick resolution will work for you. And please know that if you ever decide to come back as a customer or subscriber, we would be happy to welcome you back.Regards,[redacted]Founder, HealthyHempOil.com

Hi [redacted], My name is [redacted], and I am the owner of HealthyHempOil.com. First off, I'm sorry for the inconvenience that we have caused you in regards to the double charges during your checkout process. I understand your concern so let me explain our side of the situation and I'll make...

sure that we make it right between us.Currently we use multiple payment processors to increase the "approval rate" (meaning how many cards are accepted). However if you were successfully charged once, then you should have not been charged a second time. That is an error on our part, and I have already discussed this with our processor to ensure it doesn't happen again. The second charge was different from the first because we are using an International bank to process payments. What happens is that US credit card and debit card companies actually charge an international processing fee (1-3% or so) on top of what we charge for your order (the $39.95). That's why the second charge was $41.69.In addition I have sent my team a request to issue a refund for the $81.64.Again, I apologize that this happened to you. I understand how frustrating this must be, so thank you for your patience while we work this out... In the meantime is there anything else that we can do for you?Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]