healthyvault.com / Keith & Lea Mcgregory

Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ Contact Name and Title: [redacted] Director of Legal Affairs Contact Phone: [redacted] Contact Email: [redacted] We are very sorry to hear Ms [redacted] did not receive the product she ordered from healthyvault.com, however, there appears to be a misunderstanding about about Unicity International Inc.'s relationship with that websiteThe proprietors of healthyvault.com are selling Unicity products they have purchased from Unicity, but are independent distributors, so this complaint should be lodged against and addressed by healthyvault.com rather than Unicity International, Inc For reference, see this website through which Unicity sells products: http://shop.unicity.com/?country=US&wid=25¤cy=USD&language=en healthyvault.com is a resale site that Unicity does not have the authority or ability to monitorNevertheless, because we care about the public perception of our company and products, we are attempting to contact the proprietors of healthyvault.com to encourage them to refund Ms [redacted] 's purchase price, though we feel that whether they do or not should not impact Unicity's current A+ rating with the Revdex.com, something in which we take great pride and make every effort to maintain when complaints are issued against our company rather than independent resellers as in this case Please don't hesitate to contact us at any time with further questions or for additional clarification Business Response / [redacted] (1000, 29, 2014/07/08) */ We have spoken with the customerOur database was down when she placed the orderWe missed itWe will forward a complete refund to her

Initial Business Response /* (1000, 5, 2014/05/12) */
Contact Name and Title:[redacted] Director of Legal Affairs
Contact Phone:[redacted]
Contact Email:[redacted]
We are very sorry to hear Ms. [redacted] did not receive the product she ordered from healthyvault.com,...

however, there appears to be a misunderstanding about about Unicity International Inc.'s relationship with that website. The proprietors of healthyvault.com are selling Unicity products they have purchased from Unicity, but are independent distributors, so this complaint should be lodged against and addressed by healthyvault.com rather than Unicity International, Inc.
For reference, see this website through which Unicity sells products: http://shop.unicity.com/?country=US&wid=25¤cy=USD&language=en
healthyvault.com is a resale site that Unicity does not have the authority or ability to monitor. Nevertheless, because we care about the public perception of our company and products, we are attempting to contact the proprietors of healthyvault.com to encourage them to refund Ms. [redacted]'s purchase price, though we feel that whether they do or not should not impact Unicity's current A+ rating with the Revdex.com, something in which we take great pride and make every effort to maintain when complaints are issued against our company rather than independent resellers as in this case.
Please don't hesitate to contact us at any time with further questions or for additional clarification.

Business Response /* (1000, 29, 2014/07/08) */
We have spoken with the customer. Our database was down when she placed the order. We missed it. We will forward a complete refund to her