Hear Better Centers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Company has requested that I provide the name and address to be removed from its mailing list: [redacted] (sometimes last name is misspelled) [redacted] Huntington Station, NY ***I will accept the company's response after confirmation that name has been removed Regards, [redacted]

7/22/16To Whom it May Concern,I understand that [redacted] has received mail from Oviatt/Hear Better Centers in the past and wishes to be removed from the mailing listI also understand that he has requested more than one timePlease know that our intention is only to inform and make offers to the public in regard to their own and/or a loved one's hearing healthcareWe do respect individuals' wishes to cease mailing, and we want [redacted] to be aware that since his complaint was filed we have submitted his request directly to our local region to have his record flagged as "do not mail/do not call' and also to our direct mail vendor to have the address provided in the complaint removed from their mailing list ( [redacted] ***, Manlius, NY ***).There are some additional steps that [redacted] can take to reduce the amount of direct mail he receives in general.Consumer names come to be on mailing lists for a variety of reasons - often times because the consumer has purchased a home, shopped from a catalog, opton a website, had a telephone number listed, or completed a surveyHere are some of the most common sources used to collect consumer names:• County Recorder/County Assessor Records• Historical DMV and Automobile Registration Data• Packaged Goods Purchases• Census Data• City Directories• Telephone Directories• Product Registration Cards• Consumer Surveys• Website RegistrationsMany consumer list providers compile/collect data from a variety of sources, so identifying the point of origin is quite difficultMore importantly, consumer privacy is protected as single record look-ups are not allowed (as per USPS regulations)At times a consumer will choose to stop receiving targeted direct marketing offersWhile this will not eliminate all direct marketing, it will significantly decrease the amount of mail, catalogs, and invitation to apply offers that are receivedTo ensure that the consumers' preferences are known, we encourage registration with DMAchoice, a service exclusively for consumers by the Direct Marketing AssociationPlease visit http://www.dmachoice.org.Credible data compilers, including those that our vendor works with, do suppress the mail preference files provided by the DMA moreWe respect the wishes of consumers who choose not to receive direct marketing offersPlease note that with any of these removal modalities, the request must come directly from the consumer - second or third party requests will not be honored.The Direct Marketing Association's Mail Preference Service (MPS) The Direct Marketing Association's Mail Preference Service is the official mail preference service for the catalog and direct marketing community and is fully supported by the United States Postal ServiceBy utilizing MPS, consumers can set preferences for the types of mail they would like to receive in addition to adding or removing their names from individual commercial and non-profit lists.Consumers can register by visiting:http:llwww.dmaconsumers.org/offmailinglist.htmlThe registration will remain valid for five yearsFor consumers without internet access, can send their written preferences to:Mail Preference ServiceDirect Marketing AssociationPOBox 9008Farmingdale, NY 11735-*The consumer must include their name, address, and signature.If [redacted] would like to be removed from the "do not mail" list, we will be glad to resume sending information and offersWe also welcome [redacted] to call or visit our clinics at any time and wish his and his loved ones the best with their hearing healthcare.Best regards,Steve BCompliance Officer

10/30/17To Whom It May Concern,After a review of the complaint filed by [redacted] , Management reviewed the events that have occurredWe learned that this matter appears to have already been resolved [redacted] put a deposit down on aids on June and then cancelled the order the next day by calling the clinic, as reportedHe returned the aids on September $was refunded to his credit card ending in [redacted] on October 11.We hope [redacted] is satisfied with the resolution and wish him and his loved ones the best with their hearing healthcare and overall.Best regards,Hearing Help Associates, Inc

1/31/2017To Whom It May Concern,Oviatt received notification from the Revdex.com that [redacted] has issued one to two additional complaints regarding the original complaint that he is receiving mailings from the company and would like to be removed for our mailing listsWe understand that as of late December he continued to receive mailings from OviattWe have taken proper measures to ensure the mailings cease, so it is our concern at this point that we do not have the correct information for [redacted] If he will please reply with one or more pieces of mail he has most recently received, we will be able to track the problem, if one exists at this current time, to a vendor and exact mailing addressWe appreciate your assistance in this matter.Best regards,Oviatt Hearing & Balance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

It seems the response *** *** received initially was believed to be true at one time, but is not actually the caseWe do have the ability to submit his name to the direct mail list provider with his request for removalThat was done on Wednesday, April 22, A
representative called to notify *** *** on Friday, April 24, as requested, and left a voice message advising him of the submissionWe apologize for any inconvenience the delay may have caused.Best regards,
Hear Better Centers

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]Company has requested that I provide the name and address to be removed from its mailing list:[redacted] (sometimes last name is misspelled)[redacted]Huntington Station, NY  [redacted]I will accept the company's response after confirmation that name has been removed.
Regards,
[redacted]

7/26/17To Whom It May Concern,We understand that [redacted] would like for her father to be removed from our mailing lists ashe is deceased. We are sorry for the family’s loss and also for the inconvenience, and we will beglad to help. In order to remove the name and address from the mailing...

lists, we will need herfather’s name and mailing address as it appears on the mailings, please. Once received, we willpromptly remove it with our vendors and then it will take effect the first of the following month.Best regards,Hear Better Centers

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

10/30/17To Whom It May Concern,After a review of the complaint filed by [redacted], Management reviewed the events that have occurred. We learned that this matter appears to have already been resolved. [redacted] put a deposit down on aids on June 26 and then cancelled the order the next day by...

calling the clinic, as reported. He returned the aids on September 11. $100 was refunded to his credit card ending in [redacted] on October 11.We hope [redacted] is satisfied with the resolution and wish him and his loved ones the best with their hearing healthcare and overall.Best regards,Hearing Help Associates, Inc.

7/22/16To Whom it May Concern,I understand that [redacted] has received mail from Oviatt/Hear Better Centers in the past and wishes to be removed from the mailing list. I also understand that he has requested more than one time. Please know that our intention is only to inform and make offers to...

the public in regard to their own and/or a loved one's hearing healthcare. We do respect individuals' wishes to cease mailing, and we want [redacted] to be aware that since his complaint was filed we have submitted his request directly to our local region to have his record flagged as "do not mail/do not call' and also to our direct mail vendor to have the address provided in the complaint removed from their mailing list ([redacted], Manlius, NY [redacted]).There are some additional steps that [redacted] can take to reduce the amount of direct mail he receives in general.Consumer names come to be on mailing lists for a variety of reasons - often times because the consumer has purchased a home, shopped from a catalog, opted-in on a website, had a telephone number listed, or completed a survey. Here are some of the most common sources used to collect consumer names:• County Recorder/County Assessor Records• Historical DMV and Automobile Registration Data• Packaged Goods Purchases• Census Data• City Directories• Telephone Directories• Product Registration Cards• Consumer Surveys• Website RegistrationsMany consumer list providers compile/collect data from a variety of sources, so identifying the point of origin is quite difficult. More importantly, consumer privacy is protected as single record look-ups are not allowed (as per USPS regulations). At times a consumer will choose to stop receiving targeted direct marketing offers. While this will not eliminate all direct marketing, it will significantly decrease the amount of mail, catalogs, and invitation to apply offers that are received. To ensure that the consumers' preferences are known, we encourage registration with DMAchoice, a service exclusively for consumers by the Direct Marketing Association. Please visit http://www.dmachoice.org.Credible data compilers, including those that our vendor works with, do suppress the mail preference files provided by the DMA more. We respect the wishes of consumers who choose not to receive direct marketing offers. Please note that with any of these removal modalities, the request must come directly from the consumer - second or third party requests will not be honored.The Direct Marketing Association's Mail Preference Service (MPS) The Direct Marketing Association's Mail Preference Service is the official mail preference service for the catalog and direct marketing community and is fully supported by the United States Postal Service. By utilizing MPS, consumers can set preferences for the types of mail they would like to receive in addition to adding or removing their names from individual commercial and non-profit lists.Consumers can register by visiting:http:llwww.dmaconsumers.org/offmailinglist.html. The registration will remain valid for five years. For consumers without internet access, can send their written preferences to:Mail Preference ServiceDirect Marketing AssociationP. O. Box 9008Farmingdale, NY 11735-9008 *The consumer must include their name, address, and signature.If [redacted] would like to be removed from the "do not mail" list, we will be glad to resume sending information and offers. We also welcome [redacted]to call or visit our clinics at any time and wish his and his loved ones the best with their hearing healthcare.Best regards,Steve B. Compliance Officer

1/31/2017To Whom It May Concern,Oviatt received notification from the Revdex.com that [redacted] has issued one to two additional complaints regarding the original complaint that he is receiving mailings from the company and would like to be removed for our mailing lists. We understand that as of late December he continued to receive mailings from Oviatt. We have taken proper measures to ensure the mailings cease, so it is our concern at this point that we do not have the correct information for [redacted]. If he will please reply with one or more pieces of mail he has most recently received, we will be able to track the problem, if one exists at this current time, to a vendor and exact mailing address. We appreciate your assistance in this matter.Best regards,Oviatt Hearing & Balance

I have registered repeated complaints about receiving unwanted, unsolicited mailings from this business, most recently on December 9, 2016. I also have contacted this business numerous times - over the course of at least four or five years - directing them to remove me from their mailing lists and not to send me further mail. They have assured me the mail would stop, and that they would direct their third-party service to delete my name from their systems. Yesterday, yet again, I received unwanted and unsolicited mail from this business.TranslateDesired Resolution / OutcomeDesired Resolution: No further contact by the businessNo further contact by the businessselectDesired Outcome: For the business to go straight to hell. Also, that I receive no more mailings from them.