Hear USA

While we sorry to hear the customer is upset, he was not overchargedIt is perfectly reasonable for an auto repair business to charge a standard markup on the parts we installWe did not charge him anymore that he would have paid had he gone directly to a Honda dealership for the repairsWe also provided the customer with free towing to our station and an additional $discount on the final invoice totalThe customer mentioned to the manager that he could buy the parts cheaper online, but then he decided not provide the parts himself and instead okayed the work with the parts we purchased from our supplier at the prices charged

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and request a refund of the overcharge of $+ taxes paid on that amount Sincerely, [redacted] ***

Hello [redacted] - this is in response to the complaint made by [redacted] It seems that there was a misunderstanding between the customer and the personnel at the siteIt should have been fully explained that the labor may be an hour plus parts.However, be that as it may - we sincerely apologize for the misunderstanding and would refund what the customer thinks is fairHer car was towed in with a broken exhaust pipeWhen she picked the car up, this was fixed.We firmly believe that the customer is always right and we always try and do the correct thing.I am awaiting your guidance as to what you think is the fair amount of refund.Regards [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Respondent business made statements without any proof. (1) it is not standard markup for a $60-parts to be markup to $(2) The service performed and price charged is not the same as I would have received at an Honda dealership - business made statement without proofIt stands to reason that Honda would not charge me $for the parts as business didcommon knowledge that parts are cheaper at the the dealership(3) The business towed my car the night before to my home (I paid $70), and then I was towed to the to the shop for repair for repair the next day; manager statement is that tower is free for everyone(4) The discount does not change that fact that I was overcharged $-because of the markup for the parts which is not industry practice. Since the business does not deny the charges and did not provide proof of industry standards, the business should refund the amount it overcharged me Saying that a Honda dealership would charge the same is comparing orange to apples. Is the amount charge to me the same for all customers by the business and is it standard practice in the industry? The business has not provided proof that the answer to the aforementioned questions are yes. The business should provide it records to the Revdex.com for inspection.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello [redacted] - this is in response to the complaint made by [redacted]It seems that there was a misunderstanding between the customer and the personnel at the site. It should have been fully explained that the labor may be an hour plus parts.However, be that as it may - we sincerely...

apologize for the misunderstanding and would refund what the customer thinks is fair. Her car was towed in with a broken exhaust pipe. When she picked the car up, this was fixed.We firmly believe that the customer is always right and we always try and do the correct thing.I am awaiting your guidance as to what you think is the fair amount of refund.Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and request a refund of the overcharge of $335 + taxes paid on that amount.
Sincerely,
[redacted]

While we sorry to hear the customer is upset, he was not overcharged. It is perfectly reasonable for an auto repair business to charge a standard markup on the parts we install. We did not charge him anymore that he would have paid had he gone directly to a Honda dealership for the repairs. We also...

provided the customer with free towing to our station and an additional $29.99 discount on the final invoice total. The customer mentioned to the manager that he could buy the parts cheaper online, but then he decided not provide the parts himself and instead okayed the work with the parts we purchased from our supplier at the prices charged.