Hearing Instruments Inc

July 13, 2017Dear *** ***,Thank you for informing us of *** *** ***’s complaint.A gift card was mailed to *** *** at the home address we have on file on 3/2/2017;however, as a measure of good faith, we sent another gift card to her home via ***Pleasetell her to expect it to
arrive Thursday, 7/14/2017.Sincerely,Julia BPresident & CEO

I received an offer in the mail to come in for a hearing evaluation and in return I would receive a ***.com gift card as compensation for my visitI went to a local store for an evaluation on 11/04/but never received the gift card as compensationI called them months after the visit and told them I did not receive my ***.com gift card and the woman on the phone said she would send my concerns to the department that handles thisIt has been or months since I called and still have not received the card

Miracle Ear sent me an invitation for a free ear exam and as an enhancement promised a $gift card just for accepting the invite and having the exam NO Purchase Necessary!!! I am having an ear problem and made an appointmenti visited twice and decided the $ 5,investment in hearing aids was not an effective way to treat my problemI asked for the $dollar enhancement gift card and was told I would receive ti in the mail that was two months ago Miracle Ear is practicing deceptive advertising, promising enhancements they are not delivering, and are deceiving customers

I visited *** *** on 3-and was turned away because my wife was not presentMy wife accompanied me to the same location on 3-30, where we were told I was approved for financing for my hearing aidsI was told the monthly payment, I was told I needed $down, which I paid, and my discount for my AARP membership would be appliedThe hearing aids were ordered and I was told to return the following Thursday, 4-5, for pickupUpon arrival, the hearing aids were placed in my ears, I was given care instructions, I was given extra batteries and casesThe payment plan was gone over again, and I was told my payment was actually loweredI was sat in front of speakers to program the hearing aids for my needsThey spoke to me and had my wife talk to modify the volumeI was told, "You're all set"They asked for my social security number, and told me, "Sorry, you were denied financing"They asked for my wife's information and tried financing in her name and she was also denied
S

June 14, 2017Dear *** ***,Thank you for informing us of *** *** *** ***’s complaint.*** ***’s appointment was on 03/06/A gift card was mailed to *** *** at the homeaddress we have on file on 4/12/2017; however, as a measure of good faith, we sent anothergift card to her home
on 6/12/Please ask her to allow to weeks for it to arrive.Sincerely,Julia BPresident & CEO

Had hearing test on 3/06/and was told I would get $*** gift cardHave not received and called a couple times and was told they should be sending itThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I am writing to see what can be done to get a non refundable fee returnedI answered an ad for a day trial that showed a 100% refund of the purchase price if not satisfiedI was talked into a set of hearing aids that required a $each and a $delivery fee for a total of $non refundable feeThis is NOT what the ad statedThe aids did not work properly since the first dayAfter one week it was determined one aid was defective and replacedThe new one did not work properly either and the original problem remainedAfter three weeks dealing with defective products, I returned them for a refundI have waited almost two weeks and have not received a check that I am entitled to getNo one from the company replied to an email I sentI feel I should be entitled to to a refund of this fee since the products never worked properly and the newspaper ad was misleadingThank you

March 10, 2017Dear [redacted],Thank you for informing us of [redacted]’s complaint.On January 17, 2017, [redacted] purchased (2) MIRACLE EAR [redacted] RITC Digital hearing aids.[redacted] returned his hearing aids on 2/22/2017. Since he paid for the balance of his hearing aids via...

check, a check for the refund of the purchase price less the nonrefundable charge stated in the Disclosure Agreement would need to be issued from our corporate office. The check was mailed on 3/6/2017 to his address of record.As per the Purchase Agreement and Disclosure Agreement that were clearly read to him and that he signed and received copies of, he had 30 days from the delivery date to return the aids and receive a refund of the purchase price less the nonrefundable charge stated in the Disclosure Agreement ($150.00 for each hearing aid and Shipping and Handling for a total nonrefundable amount of $329.95); however, as a measure of good faith, we will refund $300.00 of the nonrefundable charge to the [redacted] card on which the deposit was made. Please ask [redacted] to visit our Reading office during normal business hours and bring his [redacted] card so that we may process the $300.00 refund.Sincerely,Julia C. BPresident & CEO Sincerely,

February 9, 2016Dear [redacted],
We are very sorry to hear of [redacted]’s loss and the passing of her brother-in-law, [redacted]. We extend our deep condolences to [redacted], his wife, and the rest of his family.
On 09/09/2015, [redacted] purchased two (2)...

[redacted] hearing aids. The hearing aids were delivered to him on 09/16/2015.As per the Purchase Agreement and Disclosure Agreement that were clearly read to [redacted] and [redacted] and that he signed and received copies of, he had 30 days from the delivery date to return the hearing aids and receive a refund. That time has passed, and a refund is not an option.
Regarding any payments or balance due, please refer to your financing agreement with [redacted]/ [redacted]. The financing is a separate issue that you will need to address with [redacted]/ [redacted] directly.
Sincerely,
Julia B.
President & CEO

February 9, 2016Dear [redacted],We are very sorry to hear of [redacted]’s loss and the passing of her brother-in-law, [redacted]. We extend our deep condolences to [redacted], his wife, and the rest of his family.On 09/09/2015, [redacted] purchased two (2) [redacted] hearing...

aids. The hearing aids were delivered to him on 09/16/2015.As per the Purchase Agreement and Disclosure Agreement that were clearly read to [redacted] and [redacted] and that he signed and received copies of, he had 30 days from the delivery date to return the hearing aids and receive a refund. That time has passed, and a refund is not an option.Regarding any payments or balance due, please refer to your financing agreement with [redacted]/ [redacted]. The financing is a separate issue that you will need to address with [redacted]/ [redacted] directly.Sincerely,Julia B.President & CEO

Review: This complaint is being filed on behalf of my mother who is 87 years old. In 2009 she purchased a set of Miracle Ear hearing aids through Hearing Instruments Inc at the [redacted] location in [redacted]. On and off she had problems with them which they have dealt with, although neither of us can justify the money it cost to get this product. While I understand the warranty has expired in 2010 I feel todays situation needs to be addressed and taken care of by their company. My niece took her to have a check up at their [redacted] location and [redacted] the person at the center cleaned both of them with a cloth, and noticed that one of them was not working properly. She was unable to fix it there and said she would need to take it to her [redacted] office to repair. Within a couple of hours I received a call from their [redacted] office stating there was a problem, [redacted] explained both to me and to my wife, that she only cleaned it with a cloth and it fell apart. Now first of all, she had already done that in [redacted] and it didn't fall apart, why would it there? She claims it was to brittle and it just fell to pieces. This is the same hearing aid [redacted] puts in and out of her ear everyday, wouldn't it have fallen apart in her ear or hand if it was that brittle. I believe they broke the hearing aid as it was in one piece when they took it with them. Of course, since the mechanical warranty wore out, they don't want to stand behind their product and are refusing to do anything about it. This is crazy these aids cost $4700 and they are refusing to pay for their mistake. She was able to hear with it when she went there today, although not the best, now after their "repair" she doesn't have it at all. If she wiped it once and it didn't fall apart it should have fallen apart the 2nd time she did it either. I don't believe either of her stories, and to tell me cleaning them is a courtesy when she paid $4700 is hardly a free service.Desired Settlement: Item worked for the most part when it was taken by the representative and after she was to have wiped it off (for the second time) it broke. It sounds like it was neglect on their part and I feel they should replace the hearing aid.

Business

Response:

Dear [redacted],

The situation with [redacted]'s hearing aid has already been resolved. We are having the aid repaired at no cost to the patient.