Hearken Natural Herbs LLC

I am rejecting this response because: I HAVE submitted the paperwork to moving claims.net as requested by your own contract, and as of yet, have not received a responseMy claim is for a broken lamp, glass table, a missing snowboard and gear, a brand new Kurig coffee pot, a toaster a lg picture of my daughter that unfortunately, cannot be replaced, along with other itemsI actually haven't even asked for many other items that are missingWhen I booked with you, you assured me that my belongings were insuredI feel that you either lied, or nobody ever gets to collect for damaged items, and that is just UNACCEPTABLEYou know I called you immediately to relay my disappointment in how my furniture was delivered, and were rude to meThe fact that you offered $just pays for my coffee potI will not accept that and if I have to fly to New Jersey to file a lawsuit, I will I am retired and cannot afford to replace all that is missing and broken You should be ashamed of yourself

Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumerPlease note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesIt is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolutionIn addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilitiesTo better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint againstThus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the companyWe respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issuesBe sure to highlight any notations made at the time of service implementing said concernsWe strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standingVery Truly, M [redacted] Customer Service Department – Delta Relocation LLC

Complaint: [redacted] I am rejecting this response because: as stated, I never received a call from Debra in response to my complaintsWhy couldn't she have just relayed this info to me? However, with that being said, To whom do I mail my copy of the contract to and what is the address? Am I allowed to fax it and if so, what is the fax number? Please provide me with persons name and addressThank you so much for following up with this Horrible company! Regards, [redacted]

Complaint: ***
I am rejecting this response because the company has all of the original documentation that they are requesting from meI wrote all over the top copy of the change in price indicating that I was going to report it to the Revdex.com because they had changed the price and now my stuff was on the truck I also wrote on the inventory list top copy showing that where they had estimated the table as one item upfront, they separated it into two on the inventory list The second copies did not carry through all the markups on the contract legibly and as this is the company that is responding, they should provide their top copies and review them to see that the facts presented happened Additionally, now that I filed this complaint with the Revdex.com regarding their deceptive business practices with regard to underestimating and overcharging after everything os on the truck, I cannot get a return call as to when I can expect my household goods to arrive and fear that at this point, they are holding them hostage as retaliation for me filing a complaint I was originally told they would be delivered by 5/and now cannot even get them to return my phone call with an estimated delivery date despite leaving messages at this point Please, please help! This is the worst experience I have ever had Please don't subject any other consumers to these fraudulent, deceptive, business practices and investigate the claim with them to see that I have provided the facts by having them send the top copies Please help me get my households goods back or I fear I will need to file theft charges at this point Buyer beware! Thanks
Regards,
*** ***

Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesAs previously explained, please understand we are more than willing to resolve this customer’s complaints against our companyTo ensure customer satisfaction we simply asked the customer to cooperate by providing supporting information in order for us to validate their claimsIt is critical that this information is provided to ensure a fair investigation and resolution for both the customer as well as the companyIn order to maintain our high level of customer satisfaction, Delta Relocation LLC is willing to compensate you $in good faith for any inconvenience that may have occurred during the process of your moveUpon your signature and return of this letter, a settlement check will be forwarded to you at the address aboveKindly accept our apologies for any inconvenience and we wish you the best in your new location! Very Truly, Customer Service Dept

I am rejecting this response because: I HAVE submitted the paperwork  to moving claims.net as requested by your own contract,  and as of yet, have not received a response. My claim is for a broken lamp, glass table, a missing snowboard and gear, a brand new Kurig coffee pot, a toaster a lg picture of my daughter that unfortunately, cannot be replaced, along with other items.. I actually haven't even asked for many other items that are missing. When I booked with you, you assured me that my belongings were insured. I feel that you either lied, or nobody ever gets to collect for damaged items, and that is just UNACCEPTABLE. You know I called you immediately to relay my disappointment in how my furniture was delivered, and were rude to me. The fact that you offered $125 just pays for my coffee pot. I will not accept that and if I have to fly to New Jersey to file a lawsuit, I will.  I am retired and cannot afford to replace all that is missing and broken . You should be ashamed of yourself.

Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all...

of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, M [redacted] Customer Service Department – Delta Relocation LLC.

Complaint: [redacted]
I am rejecting this response because: as stated, I never received a call from Debra in response  to my complaints. Why couldn't she have just relayed this info to me? However, with that being said, To whom do I mail  my copy of the contract to and what is the address? Am I allowed to fax it and if so, what is the fax number? Please provide me with persons name and address. Thank you so much for following up with this Horrible company!
Regards,
[redacted]