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Heart 2 Heart Child Care Center LLC

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Reviews Heart 2 Heart Child Care Center LLC

Heart 2 Heart Child Care Center LLC Reviews (1)

I would like to apologize to Ms*** as his move with us did not go wellWe received a call from Ms*** saying that there are missing itemsWe asked to give us a few days to complete the trip so we can search with other customer on board the same truckand in our warehouseOur moving
coordinator gave the customer a personal phone number to follow up on this issue in any time, also, the costumer was provided with a claim form to fill up so we can start taking care of this incident ASAPUnfortunately, On the same day someone called to his cell phone, being very rude and requesting a full refund for the whole moveEven though his name doesn't appear on the contract, he was explained that we are taking care of this and hope to find missing items, is continue to call and screaming - he explain to the guy that we cannot talk to him since is his name doesn't appear on the contract & if the Ms*** ur customer want to call e will be more than happy to take to her, Fortunately, the items were found and returned to the Ms***We called and left multiplies messages and emails whit no responseHowever, In order to complete the claim the customer is welcome to call our office or email us, and we would be happy to resolved the claimwe get the complete claims Presentation of Loss from Ms*** it should not take long to process the claim, ***'s contacts : *** *** *. *** *** this is taking from the contract the customer sigh prior to the moving dateThe claim is process best on the of option customer select. We always take care of Ur customers when the select option and give them above the free valuation, (1) Limited liability coverage of $per pound per article( Example Sofa LBS X $per pound = $) (2) Full Value Protection ( Deductible $1000.00) price can be very expensive and very on the size & the value of the items(3) Third-Party Insurance *Before purchasing insurance, check your homeowner’s insurance policy to see if you’re already coveredTo purchase additional insurance please contact Moving Insurance Or *** International *** (4) Or consult your home owner/rental insurance policyLiability of InsuranceNo Insurance Company will cover this item Press-wood / Particle Board items: Due to the fragility of such items, we do not handle these pieces without proper disassemblyThe customer or a professional third party company must provide disassembly will be responsibleIf a mover does attempt to transport such items fully assembled, please understand that it will be at your own riskWe will not be responsible for claims brought forth if the wood buckles, snaps, chips, or falls apartAt the destination, the customer or a third party company will be responsible for re-assemblyThese types of pieces are not considered transit worthy, meaning that they normally do not have the strength to stay togetherKeep in Mind Some of your actions may limit your mover’s liabilityThese include: Packing perishable, dangerous or hazardous materials in your household goods without your mover’s knowledgePacking your own boxesYou may consider packing your own household goods articles to reduce your costs, but if the articles you pack are damaged, it may be more difficult to establish your claim against the mover/insurance for the boxes you packNO insurance company will cover the content in the boxes

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