Heart Heating & Air

I'm totally appalled with this company! They told me that I needed to replace my compressor and do other major repairs so my system would work more efficiently, so I trusted them and gave them the amount they requested It's been less than weeks and now they are telling me that the compressor has malfunctionedI asked them to fix it and Kevin, stated that he will not He gave me all kinds of excuses and told me it wasn't his concern anymore

Heart Heating and Air has been servicing our two homes for several years nowOver the past years, we have finally ended up replacing both aging units (15+ years old) with new unitsKevin and Mike are both very experienced contractors who will recommend the right system for your needsWe are enjoying the piece of mind of having expertly installed units and are feeling the relief out of our monthly power billsI cannot recommend Heart Heating and Air enoughTheir employees are completely trustworthy, work diligently, and leave the work site clean and properMuch better than other outfits in town! Friends and family have had equally positive interaction with Heart Heating and Air

We had an A/C failure in our home 6-16-and we had never had any reason to have service on our unit for the last ten years since it had been replaced so we had no particular company to use since the installing company was out of business It was a very hot day and after 5:PM when our unit failed, much to our panic since my wife has a heart condition and the stress of too much heat causes her to be illWe called numerous other vendors only to get voice mail or answering servicesMy wife saw the ad for Heart in the yellow pages and gave them a call and much to our surprise they actually picked up the call after five! The technician promised to be at our house in no more than one to two hours and they arrived as promisedLuckily for us our repair was fairly minor (a capacitor) which they had on the truck, so in a few minutes we were up and running againOur tech [redacted] was fantastic, so polite and professionalWe were able to use the 50% off coupon in the yellow book

Just recently bought a home in winter springsThe ducting work in the attic was very old and started to show its ageNot to mentions the previous work that was done to the Plenum was terrible leaving two of the rooms in my home very much hotter, during the summer, then any other of the rooms in the homeThat heat made them unusableI called up Heart Heating & Air and ask them for if they can give me a quote, I had some simple request, I wanted all the rooms in the house to heat and cool evenlyAfter about a min walkthrough of our home I got my quote and they scheduled the work one week from the day of the quoteOne week because that a happen to be the only day I had offThey did great workThey replaced all my vents, added two needed returns for two rooms so they can cool properly when the doors are closedI can walk to each room in the home and they remain all the same temperatureThe workers were incredibly friendly and just seemed happy to be doing the workThey were all very politeIf in the future I needed any work done I would without a doubt give them a call

It's easy to rave about a company when things go right, but its a true test to their customer service when things go wrongUnfortunately we did not see professionalism or respect with this companyWe had the technician named Chris in our house for a hour repairHe was rude and disrespectful the entire timeWe asked him to move his truck so we could get into our garage (he never asked permission to park in our car driveway) and was short and dismissiveWe asked if he could let us know if the AC could be turned back up since he set it to degrees and it was freezing in our houseHe replied " you see me working" walked off to his car and leftNo word that he was done with the job or that we need to replace the AC filterInstead we found the filter crumpled up with a pile a trash and dirt tracked all throughout our houseWe called management to let them know our concerns and Kevin was very dismissive and defending of ChrisHe should have realized that there are two sides to every conflict but would not give us a chance to explain how uncomfortable we felt with his technician in our houseI would caution anyone using this company, apparently when things go wrong their customer service style is to not deal with it