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Heart is Home Cooperative Care

PO Box 3651, Albuquerque, New Mexico, United States, 87190-3651

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The business terminated services after the first time they were at my home. This business is a caregiver service the provides caregivers to the disabled and elderly. It is a private pay organization. I contacted this business because I am disabled and need help sweeping, mopping, doing the dishes, doing laundry, and getting the trash out. I made very clear what services I was looking for, and that I have 3 cats and 1 dog at the time of my in home evaluation. I didn't ask them to help me take care of my animals, even though that us a service they provide. I did get a foster dog and puppies before the caregiver came the first time. The caregiver has a dog, so that shouldn't have been a problem. The company informed me that they only had one caregiver that wasn't allergic to cats. The caregiver came for two hours and made several comments about what services they provide. When she left my house she was perfectly fine. The company proceeded to call my emergency contact to tell her that they were terminating services. They had a signed contract with me not my emergency contact. They never spoke to me or contacted me. They never responded to the email I sent asking for an explanation and for a negative test result from the caregiver as they said she was sick the rest of the week. I am at high risk and needed to make sure that I wasn't going to get sick from the caregiver.

Heart is Home Cooperative Care Response • Sep 30, 2020

I apologize for the inconvenience of cancelling your contract. As I said on the email sent on 9/24/2020, HIH has the right to cancel at any time according to the contract you signed. HIH is a personal care company not a cleaning company. Our employee had a horrible allergic reaction to the many animals in your household. It was our fault for taking you on as a client without properly assessing the situation. I can see how upset you are by this and for that I am truly sorry.

Sincerely,

Sabrina S,

Administrator

Customer Response • Oct 01, 2020

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

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Address: PO Box 3651, Albuquerque, New Mexico, United States, 87190-3651

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