Heart of America Sports Camp Clinic

Complaint: [redacted] I am rejecting this response because: I paid for a full park experience, not a few rides and it does not matter to me how many times the average user goes to the parkMy plans were to experience a fully functional park everyday of the week while my son and mother were visiting during the summerThat is what I was promised, and that is what I wantedThe staff should be more informed on what is going on in the park and be able to assist in answering questions honestly and not giving the answer of" I don't know, they don't tell us anything." I just want my refund since I did not get the so called schliterbahn experience Regards, [redacted]

Hello,Schlitterbahn Waterpark Corpus Christi is a new waterpark that has been under construction since We have advertised that the park would be open sometime in the summer of 2015, but due to the nature of the construction process, we did not advertise a specific date or monthWe have implemented a rolling opening of the park this yearWe have provided full waterpark experience since early June this year, and have added other attractions in the weeks that followed to make the experience even betterA full list of attractions that are currently operating is available at [redacted] As a bonus to our guests, there are additional attractions opening in the weeks to come as well.Our season pass holders have unlimited access to the park through September 20, Guests who buy a season pass today (July 17, 2015) still have operating days in which to use their season passesThe average guest uses a season pass approximately times, so there is still an opportunity to visit the park this season the average number of times or more Thank you for your inquiryPlease let me know if you need additional information.Sincerely, [redacted] Corporate Director of Marketing & SalesSchlitterbahn Waterparks & Resorts

Hey Mrs [redacted] ! We received word of your issue with our Platinum Season Passes through the Revdex.comI am sorry that you have had a difficult time redeeming your passesWe actually want to ensure each guest experience is a positive oneDo you remember who you spoke with at our park? I would hate to have you go to New Braunfels to redeem your season pass, so I have made arrangements with our Guest Services team to be able to process your platinum pass redemption at the Galveston locationThat way, you can still enjoy some of Spring Break at Schlitterbahn Galveston When you’re able to and the park is open, please visit our Guest Services window at Schlitterbahn Galveston to process your Platinum Pass orderMy information is below and should you run into any trouble, please contact me directlyI will personally make sure that you’re taken care of and having the most fun at Schlitterbahn Thank you!

We have reached out to the guest and have resolved the matter

We have provided replacement tickets to *** *** and had responded to her within a weekHer primary concern was that she was given the impression that our entire park was open and, while the correct information is listed online, our staff did not communicate this to her clearlyWe have
settled this to her satisfaction as far as we know and hope she enjoys her visit to our entire parkDuring May and late August we strongly recommend guests visit our website prior to planning their visit

Hello ***, I just wanted to touch base with you in regards to our conversation yesterday about the refund requestWe do have a process that all of our locations follow for situations such as this one Basically when a guest feels that they need a refund on season pass we look at how many times they actually have used the pass, then count those as “day visits” and refund them the differenceThen we would just have to get their season pass number and the actual passes Please let me know if you have any more questions! Thank you, *** *** *** *** Sales & Catering Manager Schlitterbahn Upper Padre Office: *** Email: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Very quick response! Thank you so much for solving my issue! WE look forward to spending our spring break and summer at schlitterbaun!
Regards,
*** ***

Hey Mrs. [redacted]!   We received word of your issue with our Platinum Season Passes through the Revdex.com. I am sorry that you have had a difficult time redeeming your passes. We actually want to ensure each guest experience is a positive one. Do you remember who you spoke with at our park?   I...

would hate to have you go to New Braunfels to redeem your season pass, so I have made arrangements with our Guest Services team to be able to process your platinum pass redemption at the Galveston location. That way, you can still enjoy some of Spring Break at Schlitterbahn Galveston.   When you’re able to and the park is open, please visit our Guest Services window at Schlitterbahn Galveston to process your Platinum Pass order. My information is below and should you run into any trouble, please contact me directly. I will personally make sure that you’re taken care of and having the most fun at Schlitterbahn.   Thank you!

To whom it may concern,In response to the complaint lodged against The Resort at Schlitterbahn, please see the following recap:-With regard to the feedback on HVAC inconveniences, we acknowledge that there was an unforeseen concern, which we responded with a temporary resolution (please see feedback...

below for additional follow up for resolution).-With regard to the claim of bed bugs (or something biting the guests in their bed), we received this information post-check out when the guest notified us of this. We immediately conducted an inspection of the room in it's entirety, but did not find any evidence of activity. Additionally, we solicited our 3rd-party pest provider to conduct an inspection. Again, he advised that he found no evidence of such activity. I have looked into the matter regarding one of our supervisors not following through with communication, and this is certainly something we will honor and address. That said, we have been attempting to make contact with this guest since hearing of their experience and would like to discuss their stay. The contact information we have on file is all that we have to use, but we do feel appropriate compensation should be issued and would like to discuss this with the guest. Respectfully,Resort Director

Hello, I've reached out to [redacted] via email on October 13 and haven't heard a response yet from her.  Sincerely, [redacted]

Hello,Schlitterbahn Waterpark Corpus Christi is a new waterpark that has been under construction since 2013.  We have advertised that the park would be open sometime in the summer of 2015, but due to the nature of the construction process, we did not advertise a specific date or month. We have...

implemented a rolling opening of the park this year. We have provided full waterpark experience since early June this year, and have added other attractions in the weeks that followed to make the experience even better. A full list of attractions that are currently operating is available at [redacted]. As a bonus to our guests, there are additional attractions opening in the weeks to come as well.Our season pass holders have unlimited access to the park through September 20, 2015. Guests who buy a season pass today (July 17, 2015) still have 46 operating days in which to use their season passes. The average guest uses a season pass approximately 6 times, so there is still an opportunity to visit the park this season the average number of times or more.  Thank you for your inquiry. Please let me know if you need additional information.Sincerely,[redacted]Corporate Director of Marketing & SalesSchlitterbahn Waterparks & Resorts

We have reached out to the guest and have resolved the matter.

Complaint: [redacted]
I am rejecting this response because:
 I paid for a full park experience, not a few rides and it does not matter to me how many times the average user goes to the park. My plans were to experience a fully functional park everyday of the week while my son and mother were visiting during the summer. That is what I was promised, and that is what I wanted. The staff should be more informed on what is going on in the park and be able to assist in answering questions honestly and not giving the answer of" I don't know, they don't tell us anything." I just want my refund since I did not get the so called schliterbahn experience.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have called numerous times and spoke with many different people at schliterbahn as I was passed around from person to person. I was either told they did not know or that a refund could not be made. I informed all of them that I have never even used my passes so everything is intact. I was still told that I would not be able to receive a refund. If all I had to do was bring my tickets back to refund my money then the staff who works there should have knowledge about this. I still have not used the park nor will I.  I would like an informed person to speak with who will not give me the run around just because they " don't know" to speak with.
Regards,
[redacted]