Complaint: [redacted] I am rejecting this response because:It is clear from your response that you have either not reador chosen to ignore what I have written so I am not going to reiterate everythinghere I did my due diligenceIcommunicated with you (on 11/1), [redacted] (on 11/1), and [redacted] (11/3)—my complaintswere not acknowledged and no actions were taken to find an equitableresolution, which is why I brought my complaint to the Revdex.comI am due a discount because that was what you said you woulddo on 11/when we spoke Further, the third person you sent to “help” expedite the move wasextremely unprofessional and even hindered productivity rather than help it—hewas not worth the additional $per hour we were charged Lastly, if you are going to passon the fee of 3% the credit card companies charge to your customers, you shouldtell them this up front, not wait until the moving day The public relies on Yelp for accurate accounts ofcustomers’ experiences in order to make informed decisions -- it would be unethical and dishonest for me to“sell” you a positive review on Yelp in exchange for the discount I amdue Yelp clearly states thatbusinesses cannot buy good reviews, which is essentially what you areproposing I can only agreenot to post a review describing the negative experience I have had with yourcompany.I stand by my original request Regards, [redacted] ***
I have attached a copy of the contract that she signed and [redacted] amended to let her know before we moved anything that the move will more than a hours and she agreed and signed Who did she speak to and when did she call our office with a damage claim? I don't believe she has any reason to mistrust me I just don't understand this is not her first move with us I have not received any calls or message from patty about this job Can you please tell me what was damaged? The job took a lot longer because she asked [redacted] to take a bed back to where pick up location and a min driveThat adds hrs also they where told to take there shoes off when they entered the home of her ex husband and really held the movers up with questions telling them what goes several times The movers where not allowed to use the dollys(major time savers) in the pick up location either I am willing to work with [redacted] but this is going on weeks and we need to get payment
Complaint: [redacted] I am rejecting this response because:I have chosen to respond to each comment individually, HOT:“ [redacted] was quoted for a one bedroom apartment through emails When wereceive emails requesting a quote we make several calls and emails to get moreinfo after a week we send out a quote for a one bedroom with question marks“MY RESPONSE: When I requested a quote, I clearly indicated that I was moving from a house toanother house I’m not sure how your system changed that to bedroom apartment HOT: This is what happen in this situation, I have emails to show the datesThe quote she was given was $for a one bedroom apt and she had athree-bedroom houseMY RESPONSE: Yes, as I mentioned above, when I originally went to your website for aquote, I indicated that I was moving from a house The most common size house in [redacted] area code is a 3/2,which is what I had Where would one actually find a bedroom house in Austin?HOT: When our crew showed up they let [redacted] know and Italked to her about thisShe had said we have moved her before and she filledout the form with item list MY RESPONSE: Yes, your crew let me know that it would take longer than two hours andthat did not surprise me Whatsurprised me was being told that it would take 7+ hours That was simply outrageous Our last moving company (Infinity)moved us from a two-story townhome the house you just moved us out of and ittook them ½ hours Additionally, I had just gotten rid of a lot of stuff, so it was beyond my comprehension thatyour team would need so much extratime There are many yelp reviews that describe a similar dynamic that occurs on moving days People receive a low-ball estimate, the movers arrive and thepeople are told that it will take much, much longer, which works out well for yourcompany because you charge by the hour so you have zero incentive to have yourmovers work quickly and efficientlyWhen I contacted you the morning of the move on your personal cell phone, it was to discuss this massive discrepancy and to reach anunderstanding before the move commencedYou told me that you would give me a discount, which was a little vaguebut it caused me to proceed with the move You also told me you would call me backNeither thing occurred In fact, we were told by your head moveron the job that you immediately called him and told him there would be no discount Quite simply, you misled me, Sir HOT: Our system goes back yrs and I don't have a move under her name and the form she filled out has no list MY RESPONSE: I am unclear about what you are getting to with this Yes, I have used your company twice before, which is why this whole event has beenso startling I am not sure what has occurred with your company culture in the past 8-years, but my latest experience with you has been truly shocking I married since the lastime I used your company My past moves were under my maiden name I am happy to provide it; however, I fail to see the relevance HOT: Before the move started we told her of the charges and she agreed to themMY RESPONSE: This is a skewed recollection of events When you and I spoke the morning of the move, you told me there would be a discount because ofthe mix-up Because of this assurance from you, we proceeded with the move HOT: When the credit card processed it was declined MY RESPONSE: Yes it was American Express Platinum cards have excellent and very sensitive fraud protectionprotocols in place Since you do not equip your movers with mobile devices that can swipe the cards on themoving day, they are required to write down the number and then it is manuallykeyed in on the next by your officeNaturally, a charge of over $was declined because no physical cardwas present when you ran it Additionally, the consumer does not find out until the day of the move that you also charge them a 3% fee to use a credit card You failed to also include that I had the block removed immediately once I was contacted by [redacted] in your office on Monday Further, when I spoke with ***, I gavea very thorough explanation of my dissatisfaction with this entire move, the very unprofessional third person that was sent to “help” expedite the move, andthe fact that you misled me about a discount We were tempted not to sign off at the end of the move, but we didn’t want to inhibit your movers from getting to the next job In hindsight, I see this was a poor decision on our part HOT: [redacted] has never called the office to talk to me about the problems she had with our crew MY RESPONSE: This is just plain silly We were very clear with your head mover how unhappy we were with the transactionAlso, I have phone records indicating that I had a lengthyconversation with [redacted] the Monday following the moveWe weren't discussing the weatherHe explicitly told me that he wouldspeak with you and follwith meHe did not follwith meIF he didn’t convey what I shared with you then that is an internal break-down of communication within your organization, which has nothing to do with me Additionally, if you had followed up with me as you said you would the day of our move I would have been able to lluminate you HOT: Her bill was paid and I'm not sure we are the cause of the problems she had with the move.MY RESPONSE: Again, I fail to see the relevance of this statement Yes, I am a person who pays my bills That doesn’t excuse yourgross mishandling of the situation I am confident that my above responses outline where your responsibilitylies with our “problems” with this moveI stand by my original requestRegards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have a phone log, letter emailed to business and several emails requesting my concerns be addressed with no response My boyfriend supports my decision to stop payment on the checks to prompt a response I have every intention of paying this moving company for fair and reasonable services provided I have offered to bring a cashier's check for the first move in the amount of $ I have no complaint with that My entire furniture for a one bedroom and study apartment with washer dryer was moved from Bee Cave to North Austin in hours with no damage to my furniture However, I request the second move be honored at the contract rate of $245.00, not $ Two days later, bedroom furniture took five hours to load in Bee Cave and deliver in North Austin with my expensive dresser damagedanother hour to take boyfriend's mattress, box spring and lightweight dresser to Bee Cave where they delivered the box spring and mattress damaged and left curtain/curtain rods laying on the floor because the damage to the wall made it impossible to fix Two hours into the move, I called HOT Moving concerned about the time taking these movers to do a simple move and I thought they would destroy my bed They obviously did not know what they were doing That was 5:pm on Saturday, July 9th By Sunday evening, I still had no call back so I stopped payment on both checks to initiate a response I have bank documents showing the stop payment history of these checks.I am prepared to hire legal counsel and contact local news to investigate this business for unethical, fraudulent business conduct I have been taken advantage of and disrespected I hired this company in good faith to deliver by furniture in a timely manner unharmed Regards, [redacted]
We had quoted *** for a one bedroom move we did that after we did not receive a item list from her When we showed up for the move she had a three bedroom house so my driver informed her that the quote will change *** called the office and we sent out another guy and informed her of the extra price all though she was not happy with that she agreed so I had told her I could maybe find some kind of a discount after the move was completed After talking with *** again last week she was unhappy with the third guy we had sent and felt she should not have to pay for him, I am taking her at her word on this and sending her $refund and she agreed this would make her happy
We agreed to comply with the demands of *** * *** We discounted her move significantly and paid $in damages We are extremely sorry that the job did not go according to plan She has accepted our attempts to correct this job
Sounds like he would like to make a claim, I just need his email address and I will send him the form. We carry the same insurance as all the moving companies in Texas $ per pound. The average weight of a piano is 300lbs. Please email me so I can get him the form. ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to see if I am actually contacted
Regards,
[redacted]
Sorry for the misunderstanding I thought she was out of town and would contact us when she got back in. I will call [redacted] today and discuss insurance setlement or getting the doors repaired further.
The repair specialist also repairs piano's and did a piano repair on a black Yamaha that was much much worse than this 6 months ago and you counldnt even find the damage when he finished. I have tried to have this repair done and instead he only wants $600 for a small scratch. I will...
have the piano repaired by [redacted] a specialist in this field.
[redacted] has never called the office and has not returned a phone call in the past 5 days. Her check has been returned from the bank NSF, I have been calling her 2 times a day for the last 5 days with no answer and no call back. She has not filed a claim and at this point can not until...
she pays for her move and fees. We also have a signed contract by her and [redacted] amended the paper work to show the time and price change and she was aware of this because she signed when he the change was made before we did the work. At this point the police are being called for theft of service and a demand for payment will be sent out today if this is not payed by 3pm.[redacted] Heart of Texas Moving512-418-1062
We quoted her for a one bedroom THIS IS CLEARLY STATED ON EMAILS AND PAPERWORK. When my guys got to her house she could not understand why the move was not going to cost $250??? I am willing to discount her move if she will wright a good review on yelp. We did a good job for her, on time no damages. If she wanted a discount all she had to do is call and talk to me.
Complaint: [redacted]
I am rejecting this response because:It is clear from your response that you have either not reador chosen to ignore what I have written so I am not going to reiterate everythinghere. I did my due diligence. Icommunicated with you (on 11/1), [redacted] (on 11/1), and [redacted] (11/3)—my complaintswere not acknowledged and no actions were taken to find an equitableresolution, which is why I brought my complaint to the Revdex.com. I am due a discount because that was what you said you woulddo on 11/1 when we spoke. Further, the third person you sent to “help” expedite the move wasextremely unprofessional and even hindered productivity rather than help it—hewas not worth the additional $50 per hour we were charged. Lastly, if you are going to passon the fee of 3% the credit card companies charge to your customers, you shouldtell them this up front, not wait until the moving day. The public relies on Yelp for accurate accounts ofcustomers’ experiences in order to make informed decisions -- it would be unethical and dishonest for me to“sell” you a positive review on Yelp in exchange for the discount I amdue. Yelp clearly states thatbusinesses cannot buy good reviews, which is essentially what you areproposing. I can only agreenot to post a review describing the negative experience I have had with yourcompany.I stand by my original request.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have a phone log, letter emailed to business and several emails requesting my concerns be addressed with no response. My boyfriend supports my decision to stop payment on the checks to prompt a response. I have every intention of paying this moving company for fair and reasonable services provided. I have offered to bring a cashier's check for the first move in the amount of $318.00. I have no complaint with that. My entire furniture for a one bedroom and study apartment with washer dryer was moved from Bee Cave to North Austin in 2.5 hours with no damage to my furniture. However, I request the second move be honored at the contract rate of $245.00, not $630.00. Two days later, bedroom furniture took five hours to load in Bee Cave and deliver in North Austin with my expensive dresser damaged. another hour to take boyfriend's mattress, box spring and lightweight dresser to Bee Cave where they delivered the box spring and mattress damaged and left curtain/curtain rods laying on the floor because the damage to the wall made it impossible to fix. Two hours into the move, I called HOT Moving concerned about the time taking these movers to do a simple move and I thought they would destroy my bed. They obviously did not know what they were doing. That was 5:00 pm on Saturday, July 9th. By Sunday evening, I still had no call back so I stopped payment on both checks to initiate a response. I have bank documents showing the stop payment history of these checks.I am prepared to hire legal counsel and contact local news to investigate this business for unethical, fraudulent business conduct. I have been taken advantage of and disrespected. I hired this company in good faith to deliver by furniture in a timely manner unharmed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The owner failed to return my call from voicemail left on 07/09/2016 or respond to my email and letter on 07/15/2016. He has not addressed my complaint of being significantly overcharged. I do not wish to speak to him by phone at this point. I insist on a paper trail and he has not responded to my concerns on email. I will take this up in small claims court if I have to. I have been taken advantage of and once he has his money, there will be no claim filed for my damaged furniture. I do not trust him. If he agrees to lower the charge of my second move from $630 to the estimated charge of $245, I will be happy to come in on my day off this Saturday with a cashier's check but only if a claim has been filed for my damaged furniture. I am protecting my best interest as I see a pattern of behavior with this company with total disregard for ethical business practices.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] is not a specialist in the field or repairing pianos. I emailed Mr. [redacted] to inquire as to how many pianos he has repaired. Here is his response: ""Hi, I would guess 3 or 4, I can't remember since I repair so much stuff, and pianos are like any other high end furniture. I seriously doubt that I will make this situation any worse, so what is your problem?" Working on 3-4 pianos does not make him a "specialist". I have talked with several piano restoration companies and all agree that there is a special process involved in repairing damage to a polyester finish piano. I am not asking for cash from Mr. [redacted] like he implies. $600. is the es[redacted]ate I received from a local piano repair refinishing technician to fix the damage. After speaking with more than one company, $600. seems to be in line with companies charge for this repair. Mr. [redacted] caused the damage and seems to feel like he gets to be the one who fixes the damage. Mr. [redacted] "doubts" he will make it worse but what if he does? Once Mr. [redacted] is finished with the job, who gets to decide if it's noticeable or not? Mr. [redacted] has no credentials other than a business card that says he fixes furniture! ]There is absolutely no way that I am going to agree to let Mr. [redacted] attempt a repair on my piano. I have told Mr. [redacted] that countless [redacted]es but he refuses to listen. If Mr. [redacted] has insurance on his business (as he claims) I am not sure why he does not do the right thing by filing a claim and paying a professional piano refinishing company to do the job and bring this matter to a close. I received a text from Mr. [redacted] last week that he was contacting his insurance company but he failed to follow up with me. I should not be surprised since his follow up has been non existent since this process first started.
[redacted]
I have attached a copy of the contract that she signed and [redacted] amended to let her know before we moved anything that the move will more than a 2 hours and she agreed and signed. Who did she speak to and when did she call our office with a damage claim? I don't believe she has any reason to mistrust me I just don't understand this is not her first move with us. I have not received any calls or message from patty about this job. Can you please tell me what was damaged? The job took a lot longer because she asked [redacted] to take a bed back to where pick up location and a 45 min drive. That adds 1.5 hrs also they where told to take there shoes off when they entered the home of her ex husband and really held the movers up with questions telling them what goes several times. The movers where not allowed to use the dollys(major time savers) in the pick up location either. I am willing to work with [redacted] but this is going on 2 weeks and we need to get payment.
Complaint: [redacted] I am rejecting this response because:It is clear from your response that you have either not reador chosen to ignore what I have written so I am not going to reiterate everythinghere I did my due diligenceIcommunicated with you (on 11/1), [redacted] (on 11/1), and [redacted] (11/3)—my complaintswere not acknowledged and no actions were taken to find an equitableresolution, which is why I brought my complaint to the Revdex.comI am due a discount because that was what you said you woulddo on 11/when we spoke Further, the third person you sent to “help” expedite the move wasextremely unprofessional and even hindered productivity rather than help it—hewas not worth the additional $per hour we were charged Lastly, if you are going to passon the fee of 3% the credit card companies charge to your customers, you shouldtell them this up front, not wait until the moving day The public relies on Yelp for accurate accounts ofcustomers’ experiences in order to make informed decisions -- it would be unethical and dishonest for me to“sell” you a positive review on Yelp in exchange for the discount I amdue Yelp clearly states thatbusinesses cannot buy good reviews, which is essentially what you areproposing I can only agreenot to post a review describing the negative experience I have had with yourcompany.I stand by my original request Regards, [redacted] ***
I have attached a copy of the contract that she signed and [redacted] amended to let her know before we moved anything that the move will more than a hours and she agreed and signed Who did she speak to and when did she call our office with a damage claim? I don't believe she has any reason to mistrust me I just don't understand this is not her first move with us I have not received any calls or message from patty about this job Can you please tell me what was damaged? The job took a lot longer because she asked [redacted] to take a bed back to where pick up location and a min driveThat adds hrs also they where told to take there shoes off when they entered the home of her ex husband and really held the movers up with questions telling them what goes several times The movers where not allowed to use the dollys(major time savers) in the pick up location either I am willing to work with [redacted] but this is going on weeks and we need to get payment
Complaint: [redacted] I am rejecting this response because:I have chosen to respond to each comment individually, HOT:“ [redacted] was quoted for a one bedroom apartment through emails When wereceive emails requesting a quote we make several calls and emails to get moreinfo after a week we send out a quote for a one bedroom with question marks“MY RESPONSE: When I requested a quote, I clearly indicated that I was moving from a house toanother house I’m not sure how your system changed that to bedroom apartment HOT: This is what happen in this situation, I have emails to show the datesThe quote she was given was $for a one bedroom apt and she had athree-bedroom houseMY RESPONSE: Yes, as I mentioned above, when I originally went to your website for aquote, I indicated that I was moving from a house The most common size house in [redacted] area code is a 3/2,which is what I had Where would one actually find a bedroom house in Austin?HOT: When our crew showed up they let [redacted] know and Italked to her about thisShe had said we have moved her before and she filledout the form with item list MY RESPONSE: Yes, your crew let me know that it would take longer than two hours andthat did not surprise me Whatsurprised me was being told that it would take 7+ hours That was simply outrageous Our last moving company (Infinity)moved us from a two-story townhome the house you just moved us out of and ittook them ½ hours Additionally, I had just gotten rid of a lot of stuff, so it was beyond my comprehension thatyour team would need so much extratime There are many yelp reviews that describe a similar dynamic that occurs on moving days People receive a low-ball estimate, the movers arrive and thepeople are told that it will take much, much longer, which works out well for yourcompany because you charge by the hour so you have zero incentive to have yourmovers work quickly and efficientlyWhen I contacted you the morning of the move on your personal cell phone, it was to discuss this massive discrepancy and to reach anunderstanding before the move commencedYou told me that you would give me a discount, which was a little vaguebut it caused me to proceed with the move You also told me you would call me backNeither thing occurred In fact, we were told by your head moveron the job that you immediately called him and told him there would be no discount Quite simply, you misled me, Sir HOT: Our system goes back yrs and I don't have a move under her name and the form she filled out has no list MY RESPONSE: I am unclear about what you are getting to with this Yes, I have used your company twice before, which is why this whole event has beenso startling I am not sure what has occurred with your company culture in the past 8-years, but my latest experience with you has been truly shocking I married since the lastime I used your company My past moves were under my maiden name I am happy to provide it; however, I fail to see the relevance HOT: Before the move started we told her of the charges and she agreed to themMY RESPONSE: This is a skewed recollection of events When you and I spoke the morning of the move, you told me there would be a discount because ofthe mix-up Because of this assurance from you, we proceeded with the move HOT: When the credit card processed it was declined MY RESPONSE: Yes it was American Express Platinum cards have excellent and very sensitive fraud protectionprotocols in place Since you do not equip your movers with mobile devices that can swipe the cards on themoving day, they are required to write down the number and then it is manuallykeyed in on the next by your officeNaturally, a charge of over $was declined because no physical cardwas present when you ran it Additionally, the consumer does not find out until the day of the move that you also charge them a 3% fee to use a credit card You failed to also include that I had the block removed immediately once I was contacted by [redacted] in your office on Monday Further, when I spoke with ***, I gavea very thorough explanation of my dissatisfaction with this entire move, the very unprofessional third person that was sent to “help” expedite the move, andthe fact that you misled me about a discount We were tempted not to sign off at the end of the move, but we didn’t want to inhibit your movers from getting to the next job In hindsight, I see this was a poor decision on our part HOT: [redacted] has never called the office to talk to me about the problems she had with our crew MY RESPONSE: This is just plain silly We were very clear with your head mover how unhappy we were with the transactionAlso, I have phone records indicating that I had a lengthyconversation with [redacted] the Monday following the moveWe weren't discussing the weatherHe explicitly told me that he wouldspeak with you and follwith meHe did not follwith meIF he didn’t convey what I shared with you then that is an internal break-down of communication within your organization, which has nothing to do with me Additionally, if you had followed up with me as you said you would the day of our move I would have been able to lluminate you HOT: Her bill was paid and I'm not sure we are the cause of the problems she had with the move.MY RESPONSE: Again, I fail to see the relevance of this statement Yes, I am a person who pays my bills That doesn’t excuse yourgross mishandling of the situation I am confident that my above responses outline where your responsibilitylies with our “problems” with this moveI stand by my original requestRegards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have a phone log, letter emailed to business and several emails requesting my concerns be addressed with no response My boyfriend supports my decision to stop payment on the checks to prompt a response I have every intention of paying this moving company for fair and reasonable services provided I have offered to bring a cashier's check for the first move in the amount of $ I have no complaint with that My entire furniture for a one bedroom and study apartment with washer dryer was moved from Bee Cave to North Austin in hours with no damage to my furniture However, I request the second move be honored at the contract rate of $245.00, not $ Two days later, bedroom furniture took five hours to load in Bee Cave and deliver in North Austin with my expensive dresser damagedanother hour to take boyfriend's mattress, box spring and lightweight dresser to Bee Cave where they delivered the box spring and mattress damaged and left curtain/curtain rods laying on the floor because the damage to the wall made it impossible to fix Two hours into the move, I called HOT Moving concerned about the time taking these movers to do a simple move and I thought they would destroy my bed They obviously did not know what they were doing That was 5:pm on Saturday, July 9th By Sunday evening, I still had no call back so I stopped payment on both checks to initiate a response I have bank documents showing the stop payment history of these checks.I am prepared to hire legal counsel and contact local news to investigate this business for unethical, fraudulent business conduct I have been taken advantage of and disrespected I hired this company in good faith to deliver by furniture in a timely manner unharmed Regards, [redacted]
We had quoted *** for a one bedroom move we did that after we did not receive a item list from her When we showed up for the move she had a three bedroom house so my driver informed her that the quote will change *** called the office and we sent out another guy and informed her of the extra price all though she was not happy with that she agreed so I had told her I could maybe find some kind of a discount after the move was completed After talking with *** again last week she was unhappy with the third guy we had sent and felt she should not have to pay for him, I am taking her at her word on this and sending her $refund and she agreed this would make her happy
We agreed to comply with the demands of *** * *** We discounted her move significantly and paid $in damages We are extremely sorry that the job did not go according to plan She has accepted our attempts to correct this job
Sounds like he would like to make a claim, I just need his email address and I will send him the form. We carry the same insurance as all the moving companies in Texas $ per pound. The average weight of a piano is 300lbs. Please email me so I can get him the form. ***
I have talked to *** and we have decided to refund $for the inconvenience and lost boxes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to see if I am actually contacted
Regards,
[redacted]
Revdex.com:
Yes, I will be happy with a refund of $150 and will consider my complaint resolved. Thank you. Best,[redacted]
Sorry for the misunderstanding I thought she was out of town and would contact us when she got back in. I will call [redacted] today and discuss insurance setlement or getting the doors repaired further.
The repair specialist also repairs piano's and did a piano repair on a black Yamaha that was much much worse than this 6 months ago and you counldnt even find the damage when he finished. I have tried to have this repair done and instead he only wants $600 for a small scratch. I will...
have the piano repaired by [redacted] a specialist in this field.
[redacted] has never called the office and has not returned a phone call in the past 5 days. Her check has been returned from the bank NSF, I have been calling her 2 times a day for the last 5 days with no answer and no call back. She has not filed a claim and at this point can not until...
she pays for her move and fees. We also have a signed contract by her and [redacted] amended the paper work to show the time and price change and she was aware of this because she signed when he the change was made before we did the work. At this point the police are being called for theft of service and a demand for payment will be sent out today if this is not payed by 3pm.[redacted] Heart of Texas Moving512-418-1062
We quoted her for a one bedroom THIS IS CLEARLY STATED ON EMAILS AND PAPERWORK. When my guys got to her house she could not understand why the move was not going to cost $250??? I am willing to discount her move if she will wright a good review on yelp. We did a good job for her, on time no damages. If she wanted a discount all she had to do is call and talk to me.
Complaint: [redacted]
I am rejecting this response because:It is clear from your response that you have either not reador chosen to ignore what I have written so I am not going to reiterate everythinghere. I did my due diligence. Icommunicated with you (on 11/1), [redacted] (on 11/1), and [redacted] (11/3)—my complaintswere not acknowledged and no actions were taken to find an equitableresolution, which is why I brought my complaint to the Revdex.com. I am due a discount because that was what you said you woulddo on 11/1 when we spoke. Further, the third person you sent to “help” expedite the move wasextremely unprofessional and even hindered productivity rather than help it—hewas not worth the additional $50 per hour we were charged. Lastly, if you are going to passon the fee of 3% the credit card companies charge to your customers, you shouldtell them this up front, not wait until the moving day. The public relies on Yelp for accurate accounts ofcustomers’ experiences in order to make informed decisions -- it would be unethical and dishonest for me to“sell” you a positive review on Yelp in exchange for the discount I amdue. Yelp clearly states thatbusinesses cannot buy good reviews, which is essentially what you areproposing. I can only agreenot to post a review describing the negative experience I have had with yourcompany.I stand by my original request.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have a phone log, letter emailed to business and several emails requesting my concerns be addressed with no response. My boyfriend supports my decision to stop payment on the checks to prompt a response. I have every intention of paying this moving company for fair and reasonable services provided. I have offered to bring a cashier's check for the first move in the amount of $318.00. I have no complaint with that. My entire furniture for a one bedroom and study apartment with washer dryer was moved from Bee Cave to North Austin in 2.5 hours with no damage to my furniture. However, I request the second move be honored at the contract rate of $245.00, not $630.00. Two days later, bedroom furniture took five hours to load in Bee Cave and deliver in North Austin with my expensive dresser damaged. another hour to take boyfriend's mattress, box spring and lightweight dresser to Bee Cave where they delivered the box spring and mattress damaged and left curtain/curtain rods laying on the floor because the damage to the wall made it impossible to fix. Two hours into the move, I called HOT Moving concerned about the time taking these movers to do a simple move and I thought they would destroy my bed. They obviously did not know what they were doing. That was 5:00 pm on Saturday, July 9th. By Sunday evening, I still had no call back so I stopped payment on both checks to initiate a response. I have bank documents showing the stop payment history of these checks.I am prepared to hire legal counsel and contact local news to investigate this business for unethical, fraudulent business conduct. I have been taken advantage of and disrespected. I hired this company in good faith to deliver by furniture in a timely manner unharmed.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The owner failed to return my call from voicemail left on 07/09/2016 or respond to my email and letter on 07/15/2016. He has not addressed my complaint of being significantly overcharged. I do not wish to speak to him by phone at this point. I insist on a paper trail and he has not responded to my concerns on email. I will take this up in small claims court if I have to. I have been taken advantage of and once he has his money, there will be no claim filed for my damaged furniture. I do not trust him. If he agrees to lower the charge of my second move from $630 to the estimated charge of $245, I will be happy to come in on my day off this Saturday with a cashier's check but only if a claim has been filed for my damaged furniture. I am protecting my best interest as I see a pattern of behavior with this company with total disregard for ethical business practices.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: [redacted] is not a specialist in the field or repairing pianos. I emailed Mr. [redacted] to inquire as to how many pianos he has repaired. Here is his response: ""Hi, I would guess 3 or 4, I can't remember since I repair so much stuff, and pianos are like any other high end furniture. I seriously doubt that I will make this situation any worse, so what is your problem?" Working on 3-4 pianos does not make him a "specialist". I have talked with several piano restoration companies and all agree that there is a special process involved in repairing damage to a polyester finish piano. I am not asking for cash from Mr. [redacted] like he implies. $600. is the es[redacted]ate I received from a local piano repair refinishing technician to fix the damage. After speaking with more than one company, $600. seems to be in line with companies charge for this repair. Mr. [redacted] caused the damage and seems to feel like he gets to be the one who fixes the damage. Mr. [redacted] "doubts" he will make it worse but what if he does? Once Mr. [redacted] is finished with the job, who gets to decide if it's noticeable or not? Mr. [redacted] has no credentials other than a business card that says he fixes furniture! ]There is absolutely no way that I am going to agree to let Mr. [redacted] attempt a repair on my piano. I have told Mr. [redacted] that countless [redacted]es but he refuses to listen. If Mr. [redacted] has insurance on his business (as he claims) I am not sure why he does not do the right thing by filing a claim and paying a professional piano refinishing company to do the job and bring this matter to a close. I received a text from Mr. [redacted] last week that he was contacting his insurance company but he failed to follow up with me. I should not be surprised since his follow up has been non existent since this process first started.
[redacted]
I have attached a copy of the contract that she signed and [redacted] amended to let her know before we moved anything that the move will more than a 2 hours and she agreed and signed. Who did she speak to and when did she call our office with a damage claim? I don't believe she has any reason to mistrust me I just don't understand this is not her first move with us. I have not received any calls or message from patty about this job. Can you please tell me what was damaged? The job took a lot longer because she asked [redacted] to take a bed back to where pick up location and a 45 min drive. That adds 1.5 hrs also they where told to take there shoes off when they entered the home of her ex husband and really held the movers up with questions telling them what goes several times. The movers where not allowed to use the dollys(major time savers) in the pick up location either. I am willing to work with [redacted] but this is going on 2 weeks and we need to get payment.