Heart & Soul Tattoo

Revdex.com spoke with [redacted] from the company and he stated that the consumer did put a $deposit down on a drawlingThe tattooer had a family emergency and did not come to work that day [redacted] stated that the tattooer said that he would refund the money but the consumer sent someone else to pick it up and he did not feel comfortable with giving the money to some one other than the consumer [redacted] said things did escalated but there was no threatening of violence [redacted] said that he will refund the consumer the $deposit and she would need to contact him at [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Revdex.com spoke with [redacted] from the company and he stated that the consumer did put a $20 deposit down on a drawling. The tattooer had a family emergency and did not come to work that day. [redacted] stated that the tattooer said that he would refund the money but the consumer sent someone else to pick it...

up and he did not feel comfortable with giving the money to some one other than the consumer. [redacted] said things did escalated but there was no threatening of violence. [redacted] said that he will refund the consumer the $20 deposit and she would need to contact him at [redacted].

Review: I entered the premises on August 9th to inquire about getting a tattoo. I dealt with a man named [redacted]. He told me he would draw something up for me and set up an appointment for me to come back on August 16th at 12:30. He told me to leave a $20 cash deposit to hold my spot.

I came back on August 16th at 12:30. I talked to the man at the front desk, [redacted], I think was his name. [redacted] did not show up or call in. I told [redacted] I was leaving, after waiting over an hour and to call me if [redacted] showed up. Later that day I called into [redacted] and asked him if he could just give me my $20 back since I was not given the service I was promised at the time I was promised it. At that time, it was about 3:00 P.M., [redacted] told me that [redacted] had just shown up and his wife had a death in the family. He told me that [redacted] was not going to be doing any tattoos that day and he would ask if my deposit could be returned.

He called me back a few minutes later and told me, yes [redacted] would return my deposit. After all, I was never told that deposits were non-refundable. I assumed if a tattoo artist did not honor their word, then they would need to return the money to the customer. I told [redacted] my husband would be by to get the money back. They had seen him before and knew him. My husband calls me and tells me that [redacted] was in the store tattooing someone at the time and refused to give it to him. He then threatened to punch him if he didn't leave. I was appalled and called them to see what was going on. I hear people yelling in the background curse words and threatening my husband. [redacted] tells me a long line of curse words and I was absolutely shocked. He tells me I can just reschedule. I don't want anything this company is selling, so I would never reschedule. I have NEVER BEEN SO DISRESPECTED IN MY LIFE. These people are none I ever want to see or hear of again. I don't see how they run a business, with the way they treat their customers. I will most certainly never be back. I will tell anyone and everyone I know to stay far away. These people are violent and rude and just plain trash.Desired Settlement: I would like my money back and to rid myself of these awful, disrespectful people for good.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the consumer did put a $20 deposit down on a drawling. The tattooer had a family emergency and did not come to work that day. [redacted] stated that the tattooer said that he would refund the money but the consumer sent someone else to pick it up and he did not feel comfortable with giving the money to some one other than the consumer. [redacted] said things did escalated but there was no threatening of violence. [redacted] said that he will refund the consumer the $20 deposit and she would need to contact him at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,