Heart to Heart

Dear [redacted] ***, This is in reference to the rebuttal by [redacted] ***. It is unfortunate but [redacted] paid Living Social, a total of $75, which in their terms, once the customer redeems the voucher they are not entitled to any money back. With our company she only paid $75 with a credit card, for an additional service of three months in the friendship to relationship category. We only received a total of $75 to our company, not including tax, see her credit card receipt attached. Secondly, [redacted] *** asked that we make the matches approve her. Some matches have approved her and some have not. We previously sent you e-mails that showed she didn't approve all the matches we sent her, which is her right. However, [redacted] ***, wants Heart to Heart to go back in the system and have the matches that she approve make them approve her. We are suggesting for her to change her picture and send us new pictures of herself and change her profile. We charge a total of $30 for picture change and $30 for profile changes. We will waive the fee for her. Thereafter, we can go back in the system and the matches she approved, we can resend an updated version to the matches that rejected her. This is our final offer. Finally, we want to work with her. We have giving [redacted] *** the full service of more than what she paid. [redacted] ***, received a discount due to a promotional Living Social valued at $795. Our suggestion to her is to approve more matches and then she will have a better chance of meeting more people with our 27,000 active members. We value your expertise in a resolution to this case. Sincerely, Andrea C [redacted] Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: 1) I would like AT LEAST a refund of the $I paid to the company 2) As another example of Heart to Heart's poor communication is the manager's rebuttal I did not ask Heart to Heart to go back in the system & have matches I approved approve me I asked that if there was a mutual approval that this be recorded correctly Heart to Heart mistakenly recorded one of my "approvals" as a rejection This was incorrect & as a result did not turn into a mutual match 3) The suggestion to change my picture was made months after I began the service This suggestion should have been made initially instead of insulting me & telling me that I am unattractive & I have poor pictures This also completely contraidcted what I was initially told by my "matchmaker" 4) Although the company keeps marketing themselves as a full service & I should be lucky since I am getting a "discount" from what they normally charge, I have still received poor service I did not realize buying a living social deal meant poor service 5) I have already approved over 50% of my matches & attempted to call 2x to resolve the situation It is unfortunate that things are not working & this is why I am requesting a refund Thanks, ***