Heartfelt Creations

October 26, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn: Cindy R***Re: Revdex.com Complaint: ***, ***Complaint #: ***Dear MsR***:This will acknowledge Mr***” complaint received October 18, via email notificationI have investigated this matter with the assistance of
Trina B***, Supervisor of our Security Finance branch in ***, Georgia and Charlotte E***, Manager of our Customer Relations and Consumer Dispute Department.Mr*** alleges that he last renewed his loan in April and that his account and payment history are not reporting to the credit bureausWe have investigated Mr***' concerns and while Mr*** did refinance his loan in April 2016, his last refinance Occurred in January The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016.Mr*** previously disputed the reporting information of his April account through a credit bureauAs a result, our Customer Relations and Dispute Department processed a manual update request on October 11, to request that the credit bureaus update the fact that Mr***' April account was paid in full with a Zero balance when he refinanced his loan in January 2017.If an account was reported to the credit bureaus as of July 31, or prior to this time, we are able to manually request an update to that informationHowever, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update itThis is the case with Mr*** January accountWe regret any inconvenience the fact that his account and his payment history are not reporting has caused Mr***Unfortunately, we cannot make any representations as to the time period when credit reporting will resume. Additionally, Mr*** alleges that he was told by a company employee that if he did not make his payments then that would reflect negatively on his credit reportWe have investigated this allegation and have been unable to substantiate itIt is against our company policy to make any statement regarding the affect that a loan or payments could have on a customer's credit scoreOur employee denies violating this policyIn the past, our Customer Relations Department has notified customers that if they choose to stop making payments on their accounts, once credit reporting resumes past payment history will be furnished to the credit bureaus.We appreciate that Mr*** took the time to notify us of his concernsWe hope that we have been able to address them to his satisfactionIf he has any further concerns, he can contact our Customer Relations and Consumer Disputes Department at 1-(866)-*** ***.Sincerely,SECURITY FINANCE OF GEORGIA, LLCNancy*** R*** Secretary and General Counsel/***

Just after my complaint was filed the issue was fixed

August 7, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn: *** *** -Re: Revdex.com Complaint: ***, ***ID: ***Dear Ms***:This will acknowledge the above" referenced complaint received July 27, via email notificationI have investigated this matter with the assistance
of our Marketing Department.We, like many companies, send mail solicitations to potential customersOne of the ways we obtain prospective customer information is by purchasing pre-screened lists from credit bureausThese lists allow us to make firm offers of credit by mail.All terms for the offered loan are clearly disclosed in the materials and the terms of the loan comply with all applicable legal requirementsThe loan offer mailed to Ms*** contain specific information regarding the terms of the loan being offered so that she can make an informed decision whether or not to accept the offered loan,Upon receipt of Ms***'s complaint, Our Marketing Department has removed her name and address from our database and will check that they are not included on future lists we may purchaseThis process may take up to 6-weeks before her name and address are completely removed from any mailings that are or were currently in processWe apologize for any inconvenience this may cause.As indicated in the disclosures sent to her, Ms*** can also contact the National Opt-Out Hotline at 1-888-567-to remove her contact information from any prescreened credit bureau list or visit www.OptOutprescreen.com for more information on how she may remove her name so she does not receive prescreened offers from us or other companies in the futureMs*** states in her complaint that she is furious that her social security number was requested when she called the above referenced phone number to opt outMs*** is mistaken that this phone number is connected with our companyThis is the phone number provided by the Consumer Credit Reporting Industry for consumers to opt out of allowing their information to be sold to companies such as oursWe have no control over thisRevdex.com of Upstate South Carolina, IncAttn: *** *** Re: ***, ***August 7, 2017Page 2service and provide the information solely in an attempt to provide persons, such as Ms***, the information needed in order to stop receiving Offers they may not wish to receive.We hope that this explanation resolves Ms***'s concernsShould she have anyfurther questions or concerns, please direct her to contact Our Customer Relations and Dispute Department at 1 ***.Sincerely,SECURITY FINANCE OF TEXAS, LPNancy *** R*** Secretary and General Counsel

Dear Ms***:This will acknowledge the above referenced complaint received February 8, via email notificationI have investigated this matter with the assistance of Patty U***, Supervisor of our *** Credit branch in *** ***, Texas.Ms*** states that she has requested
that solicitations for renewal to her stop and they have continuedIf a customer requests for phone calls to him or her stop, it is our policy to honor that requestMs***' account was noted with a request that solicitations to her stop on January 16, Unfortunately, an employee solicited Ms*** for renewal during a phone conversation on February 3, As a result, the appropriate disciplinary action will be takenWe regret any inconvenience this caused Ms***.Additionally, Ms*** states that her tradeline with the credit reporting agencies has not updated since June 30, We are in the process of an upgrade to our credit reporting process and it has become necessary to suspend reportingWe have manually updated Ms***' account tradeline with TransUnion and EquifaxIt can take up to fourteen days for the updates to be reflected on her credit report.We appreciate Ms***' business and regret any inconvenience this has caused herIf she has any further concerns, she may contact our Customer Relations and Dispute Department at 1*** ***.Sincerely,SECURITY FINANCE OF TEXAS, LPNancy *** R*** Secretary and General Counsel Patty U***, SupervisorBrian J***, Director of Supervision

Dear Ms***;This will acknowledge the above" referenced complaint received March 8, via email notificationWe have investigated this matter with the assistance of Margaret D***, SupervisorOn October 5, 2016, Ms*** obtained a loan from Our Security Finance branch in ***,
Missouri and agreed to repay the loan in twelve (12) monthly installments of $each beginning November 5, 2016,Ms*** states that she was overcharged for an additional $because she made her final payment on February 6, despite the fact that her due date for that month, February 5, 2017, fell on a SundayWe have reviewed this account and confirmed that Ms*** received a quotation for a payoff amount as of February 5, that accounted for all interest and charges through that dateUnfortunately, the new employee who provided that quotation did not note that number in our systemWhen Ms, *** came to the Office to make her final payment on February 6, 2017, additional monthly interest charges had accrued and she was asked to pay those in addition to the check she had already preparedThose charges totaled $32,and Ms*** paid those in cash.Upon review of Ms***'s account, we have refunded Ms*** for the additional monthly charges in excess of the payoff amount she had been providedMs*** is a valued customer and we have included a copy of the check mailed to her with our response to this complaintWe apologize for any confusion regarding these additional fees.If Ms*** has any further concerns, she may contact Our Customer Relations and Consumer Dispute team at 1***,Sincerely,SECURITY FINANCE OF MISSOURI, LLCNancy *** R*** Secretary and General Counsel

Re: Revdex.com Complaint: ***, ***ID #: ***Dear Ms***:This will acknowledge the above referenced complaint received August 7, via email notificationI have investigated this matter with the assistance of Angel B***, Supervisor over our Security Finance branch in ***,
Oklahoma.On January 31, 2017, Ms*** a/k/a Ms*** obtained a $1,loan from our Security Finance branch in ***, Oklahoma and agreed to repay the loan in ten (10) monthly installments of $each beginning February 28, Ms*** made one payment in the amount of $on March 30, and two payments of $each on May 26, and June 23, Ms***'s account is past due for her April through July payments.A phone call was made to Ms***'s work in an attempt to verify her employmentMs*** happened to answer the telephone when our employee calledThe employee requested the phone number for the main office of Ms***'s employment and noted in her account records that Ms*** was still employedOur employee did not ask Ms*** to make a payment or discuss her delinquent account with herIt is against our current policy to make phone calls to a customer's work phone number for collection purposes without a voluntary signed authorization from the customerMs***'s account was noted with her request to not receive telephone calls at her work phone number on February 27, No phone calls have been made to Ms***'s work for collection purposes since 2014.Due to the severely delinquent status of Ms***'s account, we are unable to transfer it to another officeUpon receipt of Ms***'s complaint, we have noted her account to stop all collection activityPlease note that this would not affect any legal proceedings if Ms***'s account were to meet our criteria for pursuing collection in this mannerMs*** did make a legal commitment to repay her loan and represented her willingness and ability to do soHer account was previously enrolled in our hardship program which reduced her monthly payments; however, Ms*** did not complete this program by making payments timely,We thank Ms*** for taking the time to notify us of her complaintWe hope that we have been able to address her concerns to her satisfactionIf she has any further questions, please direct her to contact our Customer Relations Department at 1-(866)-***.Sincerely,SECURITY FINANCE OF OKLAHOMA, LLCNancy *** R*** Secretary and General Counsel***CC Angel B***, SupervisorCarla M***, Director of Supervision

October 18, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn Cindy R***Re: Revdex.com Consumer Concern; ***, ***Dear Ms***:This will acknowledge the above" referenced concern received October 10, via email notificationWe take every complaint seriously and as a result have
thoroughly investigated this matter with the assistance of Drena I***, Supervisor of our *** Credit branch in *** ***, Oklahoma.On or about July 29, 2017, Mr*** obtained a loan in the amount of $via endorsement on a live check from our *** Credit branch in *** ***, OklahomaHe agreed to repay the loan in six (6) monthly installments of $70.00.Mr*** alleges that he is being harassed about a payment and that he requested that his due date be changed to the 3rd of the month and the Company refusedWe have investigated Mr***'s allegations and determined that his due date is currently on the 1st of each monthOur employee informed Mr*** that while his payment was due on the 1st of the month, a late fee would not be assessed to the account until the 11th of each month, therefore his account would be noted that he would make his payments after receipt of his social security income check on the 3rd of each month.We have been unable to substantiate Mr***'s allegations of harassing phone callsIn fact, only one collection phone call was placed on Mr***'s account which occurred on September 2, Mr***'s account was noted that he mailed his payments through his bank and no further phone calls have been made to him since September 2, However, the branch has received several phone calls initiated by Mr*** since that period of time.We thank Mr*** for taking the time to notify us of his complaintWe hope that wehave been able to address his concerns to his satisfactionIf he has any further questions, please direct him to contact our Customer Relations Department at 1-(866)-***.Sincerely,SECURITY FINANCE OF ***, LLCNancy *** R***Secretary and General Counsel

SECURITY FINANCE CORPORATION OF *** HOME OFFICE POBox *** ***,
SC 29304-1-(866)*** Nancy *** R*** Street Address Secretary and General Counsel *** Security Place ***, SC 29307August 17, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn: Cindy R***Re: Revdex.com Complaint: ***, ***ID: ***Dear MsR***:This will acknowledge the above referenced complaint received August 7, via email notificationI have investigated this matter with the assistance of Chris M***, Supervisor over our Security Finance branch in ***, Alabama.Mr*** obtained a loan in the amount of $from our Security Finance branch in ***, Alabama via endorsement on a live checkBy endorsing the check he agreed to repay the loan in nine (9) monthly installments of $each beginning June 1, Mr*** made one payment in the amount of $under this loan and then refinanced the loan on July 7, in the amount of $He agreed to repay the July 7, loan in nine (9) monthly installments of $each beginning August 7, At the time of the refinance, Mr*** was given additional loan proceeds in the amount of $and was refunded $of interest charges on his original "live check” loanMr*** made one additional payment on the refinanced loan in the amount of $on August 4, 2017.As Mr*** indicates, each loan agreement clearly discloses the amount financed, and the components of the finance chargeAdditionally, each loan agreement has a rescission clause which specifically states "If I am dissatisfied with all or any part of this agreement and I repay my loan within five days of the Date of Loan, you will refund all Finance ChargesI may contact your Customer Relations department with any concerns toll free at 1(866) ***”We regret that Mr*** was confused regarding his refinance. All employees are trained to fully explain and ensure that a customer understands the terms and conditions of the refinance prior to processing the loanOur loan documentation also fully discloses the terms of the loanNevertheless, in an effort to show Mr*** superior customer service, we would be willing to reverse the refinanced loan and reinstate his previous "live check” loan, if he would return the $of refinance proceedsIn addition, if Mr*** agrees to this, we Page of 2will credit Mr***'s previous account with his August 4, paymentThis would make his next payment due on September 1, 2017.If Mr*** would like to accept this proposal and return the refinance loan proceeds, please have him visit our ***, Alabama branch and ask to speak to the manager.We hope that we have been able to address Mr***'s concerns to his satisfactionIf he has any questions, please have his contact the branch manager orour Customer Relations Department at 1-(866)-***.Sincerely,SECURITY FINANCE CORPORATION OF ALABAMANancy *** R*** Secretary and General CounselCC Chris M***, SupervisorShane T***, Vice President of Operations

September 15, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn: *** ***Re: Revdex.com Complaint: *** ***, ***Complaint ID #: ***Dear Ms***:This will acknowledge the above" referenced complaint received September
6, via email notificationI have investigated this matter with the assistance of Triva S***, Supervisor in Wisconsin and Melia M***, Corporate Attorney,Mr*** *** states that Johannes A*** purchased artwork with a NSF check and he believes he was attempting to commit fraudAdditionally, he states that "Security Financial” was the listed sender.Unfortunately, Mr*** *** has been the victim of a scam and we have been notified of two other similar situationsWe were notified due to the fact that UPS is attempting to bill us for the shipmentsWe do not have an employee named Johannes A*** and other than the fact that our address and a company name similar to ours was used, we have no connection to this situationWe have contacted UPS and they have frozen this activity and noted the bills as fraudulentWe regret that Mr*** *** has been the victim of this scam; however, our Company is also a victimWe have taken all steps possible to stop this situation from happening again,We appreciate that Mr*** *** took the time to notify us of his concernsWe hope that we have been able to address them as they relate to our Company to his satisfactionIf he has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) ***,Sincerely,SECURITY FINANCE CORPORATION OF WISCONSINNancy *** R*** Secretary and General Counsel

October 25, 2017Revdex.com of Upstate South Carolina, Incvia Online Attn Cindy R***Re: Revdex.com Complaint: ***, ***ID # ***Dear MsR***:This will acknowledge Ms***'s complaint received October 17, via email notificationI have investigated this matter with the assistance of Gene
M***, Supervisor of our Security Finance branch in ***, Alabama.On December 14, 2016, Ms*** obtained a $loan from our Security Finance branch in ***, Alabama and agreed to repay the loan in twelve (12) monthly installments of $each beginning January 14, Her account is past due for part of her September and October payments.Ms*** states that a hard inquiry was pulled without her knowledge or consent"Review or collection of an account of the consumer” is a permissible purpose for obtaining a consumer's credit bureau report according to Section 604(a)(3)(A) of the Fair Credit Reporting Act ("FCRA”)As stated above, Ms***'s account is in a delinquent status and therefore it is a permissible purpose for the Company to check her credit and it does not need her signed authorization to do soIt is our practice to only pull a credit bureau inquiry on a delinquent account once every thirty daysWe do not have any record that this policy was violated.If Ms*** has any further questions, please direct her to contact our Customer Relations Department at 1-(866)-***.Sincerely,SECURITY FINANCE CORPORATION OF ALABAMANancy *** R*** Secretary and General Counsel/jmsCC; Gene M***, SupervisorShane T***, Vice President of Operations***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They are correct that I spoke with them twice and they told me it would take up to 30 days. However, on the...

second call I spoke with Sandy who transferred me to a Department Manager by the name of Charlotte who told me that the manual update I originally requested was not successful. She said that she would have this corrected and I asked her would it be corrected so I could purchase a car on that Friday. She said no. I also advised her  that I would be making the last car payment since my car was a total lost on that Friday and she said I could call her back.; which I did not. She was very apologetic and said that she would have this issue resolved. I have since tried to purchase a new car and I still cannot purchase a car because it shows that though the car has been paid off I only made 1 car payment from June 2016 until October 6, 2017. That is absolutely absurd. I need for them to make the corrections to show all of my car payments and a letter of apology since I cannot purchase a new car. I even asked if they would finance the new car and they could not give me an answer. This has cost me my job because I was not able to get to work and since I worked in another city I could not afford to take a taxi or an Uber there everyday. I really was satisfied with PFS, but it seems that they do not care about their customers at all. If I had not made my car payments they would have repossessed my car, so the fact that I made all of my payments needs to be corrected and acknowledged. I was faithful to my side of the contract and they need to do the same. I will not accept nothing less. They are playing with people's lives. I fully understand systems updates however they have been updating that system over a year by my calculation since they say I only made 1 payment. It should have been corrected already. The worst thing about all of this is that had not my car been totaled I would not have known. They did not even send out a notification advising me to this information.This has been the worst experience ever!  
Regards,
[redacted]

This complain has been resolved to my satisfaction. I did not see anywhere to respond so was not able to report back. Let me know what I need to do to post this information. Thank you.

Re: Revdex.com Complaint: [redacted]. Complaint ID #: [redacted]Dear Ms. [redacted]:This will acknowledge Mr. [redacted]'s additional concerns received June 5, 2017 via email notification. Mr. [redacted] alleges that he is receiving contradictory information. He also alleges that the Company is picking and choosing what information is and is not reported to the credit bureau,Mr. [redacted] is misinformed and inaccurate in his allegations. As we previously indicated to Mr. [redacted], we are undergoing system programming and changes to Our credit reporting environment. We have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Mr. [redacted]'s account since it was not opened until August 12, 2016.If Mr. [redacted] has any further concerns, he may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF GEORGIA, LLCNancy [redacted] Secretary and General CounselCC Trey M[redacted], SupervisorBrandon B[redacted], Vice President of Operations Mark M[redacted], Chief Operating Officer

October 26, 2017Revdex.com of Upstate South Carolina, Inc. via Online Attn: Cindy R[redacted]Re: Revdex.com Consumer Complaint: [redacted], [redacted]Complaint ID: [redacted]Dear Ms. R[redacted]:This will acknowledge Ms. [redacted]'s complaint received October 18, 2017 via email notification. I have investigated this matter with the...

assistance of Mark Bullard, Supervisor of our PFS branch in Arden, North Carolina and Charlotte Edwards, Manager of our Customer Relations and Consumer Dispute Department.Ms. [redacted] alleges that her account and payment history are not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. We regret any inconvenience the fact that her account and her payment history are not reporting has caused Ms. [redacted]. Unfortunately, we cannot make any representations as to the time period when credit reporting will resume.If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Ms. [redacted]'s account since it was not opened until July 8, 2017.Additionally, Ms. [redacted] alleges that she was told by a Customer Relations Representative that while we are not able to provide a time frame for when credit reporting will resume, once the system update has been completed, her payment history would be reported. Our employee states that she informed Ms. [redacted] that her loan experience data would be reported to the credit bureaus when the Company resumed reporting; however, she did not state that it would be reported to all three credit bureaus as we only report to Equifax and TransUnion. Ms. [redacted] seems to be under the misunderstanding that a lender is required to report information to the credit reporting agencies since she alleges that "this is borderline Ponzi scheme.” Whether a lender chooses to report loan experience information to the credit reporting agencies and to which credit reporting agencies is completely voluntary. If Ms. [redacted] would like a letter provided to her with her account status and payment history, we would be happy to provide her with this documentation, upon her request to our Customer Relations and Dispute Department, in order to help her facilitate a refinance. We appreciate Ms. [redacted]'s business and that she took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If she has any further concerns, she can contact our Customer Relations and Consumer Disputes Department at 1-(866)-[redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF NORTH CAROLINA, LLCNancy [redacted] R[redacted] Secretary and General Counsel[redacted]

Re: Revdex.com Complaint: [redacted], [redacted]Case #[redacted]Dear Ms. [redacted]:This will acknowledge Ms. [redacted]'s complaint received by email notification on August 16, 2017. We have investigated this matter with the assistance of Andre L[redacted], Supervisor of our Professional Financial Services ("PFS") branch in...

Houston, Texas.Ms. [redacted] alleges that her account is not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. If an account was reported to the credit bureaus as of July 31, 2016 or prior to this time, we are able to manually request an update to that information. However, if an account does not exist in the credit bureaus' systems because it was not reported on or before July 31, 2016, we are unable to update it. This is the case with Ms. [redacted]'s account since it was not opened until August 2016. We regret any inconvenience this has caused Ms. [redacted]; however, the dealership's allegations that we only report missed payments is inaccurate.Ms. [redacted] also states that she would like to trade in her vehicle but is unable to due to the dealerships not being able to see her payment history. If Ms. [redacted] would contact our Customer Relations and Dispute Department at 1-(866) [redacted], we can provide her a letter with her account status which should help with this process.We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that wehave been able to address them to her satisfaction. If she has any further concerns, she may contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICESOF TEXAS, LLC

I would like you to know I received Security Finance's response, and I am satisfied with it. If I have any further problems, I will contact you. Thank you very much for your assistance in this matter.[redacted]

[redacted] November 17, 2017Revdex.com of Upstate South Carolina, Inc. via Online Attn: Cindy...

R[redacted]Re: Revdex.com Complaint: [redacted], John Complaint ID #: [redacted]Dear Ms. R[redacted]:This will acknowledge the above" referenced complaint received October 9, 2017 via email notification. We take all complaints received seriously; therefore, we have thoroughly investigated this matter with the assistance of Tracy R[redacted], Supervisor of our Security Finance branch in [redacted], Tennessee.One of Our customers provided Ms. [redacted]'s name as a reference on his or her application. When we were unable to obtain contact with our customer, we called Ms. [redacted] on three Occasions in an effort to obtain updated contact information for our customer. No account related information is provided to third parties. We do not have a record of calling Mr. [redacted]'s phone number. It is our practice to remove, from a customer's account, the phone numbers of any reference who does not want to be contacted.Upon receipt of Mr. [redacted]'s complaint, we investigated his allegations and determined that Our employee violated Our policy by calling Ms. [redacted]'s phone number when the account was noted for no calls to be made to her phone number. In addition, our employee did not provide acceptable customer service to Mr. [redacted] or explain our practice in this area to him in an appropriate matter. As a result, the appropriate disciplinary action has been taken with the employee in question. No further phone calls will be made to Ms. [redacted]'s phone number. We regret any inconvenience these phone calls caused Mr. or Ms. [redacted].We appreciate that Mr. [redacted] took the time to contact us regarding his concerns and believe that we have been able to address them to his satisfaction. If we can be of any further assistance, Mr. [redacted] can contact our Customer Relations and Consumer Dispute Department at 1866[redacted].Sincerely,SECURITY FINANCE COMPANY OF TENNESSEENancy [redacted] Secretary and General Counsel/js[redacted]

Revdex.com of Upstate South Carolina, Inc. via Online Attn: Cindy R[redacted]Re: Revdex.com Complaint: [redacted]ID [redacted]Dear Ms. R[redacted]:This will acknowledge Mr. [redacted]'s complaint received September 13, 2017 via email notification. I have investigated this matter with the assistance of Stephen B[redacted],...

Supervisor of our Professional Financial Services branch in [redacted], North Carolina and Charlotte E[redacted], Manager of our Customer Relations and Consumer Disputes Department.Mr. [redacted] alleges that his account and payment history are not reporting to the credit bureaus. The Company is undergoing system programming and changes to our credit reporting environment, and we have not reported information to the credit bureaus since reporting account information as of July 31, 2016. We regret any inconvenience this has caused Mr. [redacted]; however, we cannot make any representations at this time as to when furnishing will resume.Further, Mr. [redacted] alleges that when he has spoken to Our Customer Relations and Disputes Department in the past about credit reporting, he was told "it will be next month” and nothing ever happens. Unfortunately, Mr. [redacted] misunderstood our representatives. Our representatives inform customers that we do not have a time period currently when credit reporting will resume but they are welcome to check back with us the next month. We regret that this misunderstanding occurred.Mr. [redacted] also states that he would like to trade in his vehicle but is unable to due to the dealerships not being able to see his payment history. If Mr. [redacted] would contact our Customer Relations and Dispute Department at 1-(866) [redacted], we can provide him a letter with his account status which should help with this process.We appreciate that Mr. [redacted] took the time to notify us of his concerns. We hope that we have been able to address them to his satisfaction. If he has any further concerns or Page 2would like to request the above mentioned letter, he can contact our Customer Relationsand Consumer Disputes Department at 1-(866)-[redacted].Sincerely,PROFESSIONAL FINANCIAL SERVICES OF NORTH CAROLINA, LLCNancy [redacted] Secretary and General CounselCC Stephen B[redacted], SupervisorBrandon B[redacted], Vice President of Operations

August 7, 2017Revdex.com of Upstate South Carolina, Inc. via Online Attn: [redacted]Re: Revdex.com Complaint: [redacted]Complaint ID # [redacted]Dear Ms. [redacted]:This will acknowledge the above" referenced complaint received July 27, 2017 via email notification. I have investigated this matter with the...

assistance of Sam S[redacted], Supervisor of our Maverick Finance branch in [redacted], Nevada,Ms. [redacted] alleges that her four account payment histories are not reporting to the credit bureaus. The Company is undergoing system programming and changes to Our credit reporting environment, and we have not reported information to the credit bureaus Since reporting account information as of July 31, 2016.Since one of Ms. [redacted] accounts was opened on May 26, 2016, we will request that the credit bureaus update the account tradeline of her account to reflect her payment history. Please note that we do not control the timing of TransUnion's or Equifax updates. Also, please be advised that we do not report to Experian. Since Ms. [redacted]'s other accounts were opened since July 31, 2016 we are not able to update them as they do not exist in the credit bureaus systems. We regret any inconvenience this has caused Ms. [redacted].We appreciate that Ms. [redacted] took the time to notify us of her concerns. We hope that we have been able to address them to her satisfaction. If Ms. [redacted] has any further concerns, shemay contact our Customer Relations and Dispute Department at 1-(866) [redacted].Sincerely,SFC OF NEVADA, LLCNancy [redacted] Secretary and General CounselCC Sam S[redacted], Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]