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Hearth Fireplace Distributors Inc.

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Reviews Hearth Fireplace Distributors Inc.

Hearth Fireplace Distributors Inc. Reviews (1)

One of the most frustrating and unsatisfying experiences my family has ever had to go throughTheir misguidance of product, lack of planning, and absence of urgency in following up on unanswered calls, voicemails, and emails during the process was beyond unprofessional and infuriatingUltimately we were given the wrong guidance on what fireplace model was suitable for our home, which led to months of continuous efforts, on our behalf, to find solutions to the problemWe had to reach out to the manufacturer of the fireplace to explain the situation and have them interject in order to get something accomplishedWe noted to the manufacturer that this retailer and their non existent service was doing an in justice to their productFinally a new model was installed, at our additional cost, just to have to chase down the gas permit to complete the inspection processIt was a true test of patience dealing with the individuals at Hearth and one I hope others will avoid if thinking about doing business with this companyEvery detail from the actual product recommendations, to the invoicing of the final product was done in error and annoying to deal withI will not be referring anyone to Hearth Fireplace Depot nor will I be looking to them ever again for any services or products in the future

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