Hearth Shop, Inc.

Dear Ms. [redacted], Advance America, Cash Advance Centers of [redacted], Inc. d/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experience. Upon receipt, we performed a diligent search of our records and we...

have determined we are not responsible for the conduct in the complaint. Ms. [redacted] states she received a voicemail message from Advance America in regards to her loan application for $30,000.00. She states she called the number back questioning the “manager” on how her personal information was obtained. She states that she has never applied for a loan. The “manager” would not provide her any information. Advance America does not show any open or closed accounts in the name of [redacted] with the corresponding address. Additionally, the telephone number listed in the complaint, ([redacted] ext. [redacted], is not associated with any Advance America center. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Ms. [redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of [redacted], Inc.under any applicable laws, statutes or procedures. Sincerely, [redacted] Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

December 9, 2016 Ms. [redacted] Via Secure Email Revdex.com of Upstate South Carolina 408 North Church Street, Suite C Greenville, SC 29601-2164 RE: Complaint ID [redacted] 
Dear Ms. [redacted], Advance America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of...

the complaint filed by [redacted] and we are sympathetic regarding his experience. Upon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaint. Mr. [redacted] states he was told that he has a loan, and he is being threatened with a court date if he does not pay $500 within ten days. Advance America’s operating subsidiaries do not show any open or closed accounts in the name of [redacted] with the corresponding address. Furthermore, Advance America, nor any of its operating subsidiaries, currently transact business with consumers residing in the State of Maryland. Advance America does not operate brick and mortar locations there, nor does it offer online loans to Maryland residents. This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America. Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies. We recommend that Mr. [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement. This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures. Sincerely, Heather G[redacted] Heather G[redacted] Compliance Specialist

RE:  Complaint ID [redacted]   Dear Ms. [redacted],   Advance America, Cash Advance Centers, Inc. (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experience.  Upon receipt, we performed a...

diligent search of our records and we have determined we are not responsible for the conduct in the complaint.    Mr. [redacted] states he was directed to send various amounts of monies in order to receive a loan.  Advance America’s operating subsidaries do not request consumers pay a fee in advance of receiving a loan.  Advance America’s operating subsidiaries do not show any open or closed accounts in the name of [redacted] with the corresponding address. Futhermore, Advance America does not transact businesss with consumers residing in the Commonwealth of Pennsylvania. It does not operate brick and mortar locations there, nor does it allow Pennslyvania residents to enter into online transactions.   This communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance America.  Advance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agencies.   We recommend that Mr. [redacted] continue to document all details of any such calls in the future, that he not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcement.   This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers, Inc. under any applicable laws, statutes or procedures.   Sincerely, [redacted]   [redacted] Compliance Specialist

Re: [redacted]–Complaint ID [redacted]Dear Ms. [redacted] of Ohio, Inc. d/b/a Advance America (“Advance America”) is in receipt of the additional information provided by [redacted] in answer to our response to her complaint. We appreciate the opportunity to respond.Upon being provided the location at which the incident described in Ms. [redacted]'s complaint took place, we were able to further research the matter. We have determined that Ms. [redacted] regularly accompanies a third party in the Advance America center located at [redacted], Ohio. According to our records and eyewitnesses, Ms. [redacted] has, on many occasions and through various means, attempted to obtain information about the third party’s account. She has not been able to provide a Power of Attorney for the third party, and center team members have repeatedly advised Ms. [redacted] that they are unable to discuss the account with Ms. [redacted].On the day of the incident referenced in Ms. [redacted]’s complaint, Ms. [redacted] entered the center with the third party. She became upset about activity on the account, which was shared with her by the third party, and began verbally abusing the Advance America employees. Team members attempted to resolve the issue, but Ms. [redacted] continued being loud and disruptive in the lobby of the center, where other customers were present. Ms. [redacted] was asked politely to leave the center and advised that the police would be contacted if necessary. When Ms. [redacted] still refused to calm down or leave the center, team members called the police who escorted Ms. [redacted] from the center.This letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to [redacted] of Ohio, Inc. under any applicable laws, statutes or procedures.Sincerely,