Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
RE: Complaint ID # [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of Kentucky, Incd/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs[redacted] states she applied for a loan, was approved for $7,and then was directed to send money on an iTunes card in order to receive a loanAdvance America does not request consumers pay a fee in advance of receiving a loanAdvance America does not show any open or closed accounts in the name of [redacted] with the corresponding addressThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Kentucky, Incunder any applicable laws, statutes or proceduresSincerely, Heather W*** Compliance Specialist
RE: [redacted] Case ID # [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of Mississippi, LLC d/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] We appreciate the opportunity to respondIn his complaint, Mr [redacted] states he went to the location in [redacted] , MS to pay off his loan and asked to enter into another transactionHe states that he should have been allowed to receive another loan, but that no one would tell him why he couldn’t enter into a new transactionMr [redacted] did pay a transaction in full on May 1, At that time, he requested to enter into another transaction, for which he was deniedMr [redacted] received a Notice of Denial from the team member and was upset that the team members would not be able to process his requested transactionAfter additional research, it was discovered that Mr [redacted] has open transactions with affiliates of Advance AmericaThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Mississippi, LLC under any applicable laws, statutes or proceduresSincerely, Holly N*** Holly N*** Compliance Specialist
Advance America, Cash Advance Centers of Florida, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we appreciate the opportunity to respondAccording to our records, Mr [redacted] entered into a Customer Agreement (“Agreement”) with Advance America on October 12, Pursuant to this Agreement, he agreed to repay $on or before October 23, When he failed to repay any of this amount, his personal check # [redacted] in the amount of $was sent to his financial institution for presentment on October 30, and subsequently cleared his financial institutionAs of the date of this letter, Mr [redacted] does not have an outstanding balance with Advance AmericaAdvance America has not had any contact with Mr***Further, Advance America is unaware of any lien against Mr***If Mr [redacted] would like to explain the situation to a supervisor, we encourage him to contact the Advance America customer comment line at (***) [redacted] and his call will be routed to a local supervisorThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Florida, LLC under any applicable laws, statutes or proceduresSincerely, [redacted] [redacted] Compliance Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
RE: Complaint ID # [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of Kentucky, Incd/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding her experienceUpon receipt, we performed a diligent search of our records and we have determined we are not responsible for the conduct in the complaintMs[redacted] states she applied for a loan, was approved for $7,and then was directed to send money on an iTunes card in order to receive a loanAdvance America does not request consumers pay a fee in advance of receiving a loanAdvance America does not show any open or closed accounts in the name of [redacted] with the corresponding addressThis communication appears to be part of an effort by criminals to defraud consumers by falsely claiming to represent Advance AmericaAdvance America has previously communicated similar efforts to state and federal regulators as well as the Federal Bureau of Investigation and local law enforcement agenciesWe recommend that Ms [redacted] continue to document all details of any such calls in the future, that she not disclose any personal information to the caller, and, if appropriate, report such calls to law enforcementThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Kentucky, Incunder any applicable laws, statutes or proceduresSincerely, Heather W*** Compliance Specialist
RE: [redacted] Case ID # [redacted] Dear Ms [redacted] : Advance America, Cash Advance Centers of Mississippi, LLC d/b/a Advance America (“Advance America”) is in receipt of the complaint filed by [redacted] We appreciate the opportunity to respondIn his complaint, Mr [redacted] states he went to the location in [redacted] , MS to pay off his loan and asked to enter into another transactionHe states that he should have been allowed to receive another loan, but that no one would tell him why he couldn’t enter into a new transactionMr [redacted] did pay a transaction in full on May 1, At that time, he requested to enter into another transaction, for which he was deniedMr [redacted] received a Notice of Denial from the team member and was upset that the team members would not be able to process his requested transactionAfter additional research, it was discovered that Mr [redacted] has open transactions with affiliates of Advance AmericaThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Mississippi, LLC under any applicable laws, statutes or proceduresSincerely, Holly N*** Holly N*** Compliance Specialist
Advance America, Cash Advance Centers of Florida, LLC (“Advance America”) is in receipt of the complaint filed by [redacted] and we are sympathetic regarding his experienceUpon receipt of his complaint, we performed a diligent search of our records and we appreciate the opportunity to respondAccording to our records, Mr [redacted] entered into a Customer Agreement (“Agreement”) with Advance America on October 12, Pursuant to this Agreement, he agreed to repay $on or before October 23, When he failed to repay any of this amount, his personal check # [redacted] in the amount of $was sent to his financial institution for presentment on October 30, and subsequently cleared his financial institutionAs of the date of this letter, Mr [redacted] does not have an outstanding balance with Advance AmericaAdvance America has not had any contact with Mr***Further, Advance America is unaware of any lien against Mr***If Mr [redacted] would like to explain the situation to a supervisor, we encourage him to contact the Advance America customer comment line at (***) [redacted] and his call will be routed to a local supervisorThis letter is written under a full reservation of rights and is not intended to be, nor should it be construed as, any admission of liability or as a waiver of any rights afforded to Advance America, Cash Advance Centers of Florida, LLC under any applicable laws, statutes or proceduresSincerely, [redacted] [redacted] Compliance Specialist