I have talked to the customer by phone and addressed their concerns. I apologized for our errors with our customer service and offered them a refund of the $50 they had paid. The customer agreed that the $50 would have been their deductible and stated they are ok without the refund. We agree that we...
made errors in diagnosing and the time it took to complete repairs. We try hard to solve all issues but sometimes do not meet ours or the customers’ expectations. We are working daily to improve.I have offered to the customer to handle any future issue in sales or service personally for them.We will continue our face to face customer training and are always open to hear personally from a customer good or bad. Thank you,[redacted]Warner Kia
I have talked to the customer by phone and addressed their concerns. I apologized for our errors with our customer service and offered them a refund of the $50 they had paid. The customer agreed that the $50 would have been their deductible and stated they are ok without the refund. We agree that we...
made errors in diagnosing and the time it took to complete repairs. We try hard to solve all issues but sometimes do not meet ours or the customers’ expectations. We are working daily to improve.I have offered to the customer to handle any future issue in sales or service personally for them.We will continue our face to face customer training and are always open to hear personally from a customer good or bad. Thank you,[redacted]Warner Kia