Revdex.com: You have requested additional information from me, but I am not sure how to respondI hope this is the best way"To assist us in bringing this matter to a close, we would like to know your view on the matter * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?Please submit your thoughts via online system, fax or mail within days." I was not educated on the phone about the establishment not accepting [redacted] I was informed after my visit as they stated in their comments....when they called to let me know - after my appointment - that they did not accept my specific insurance, I cancelled my second appointmentI would not have scheduled my first appointment, let alone my second appointment if I had known they did not accept my insuranceThis happened a year ago, so I do not remember every detail of conversation I had with themTrying to schedule an appointment was difficult as no one seemed to know what they were doing thereI remember being at work when I got a return phone call from them wondering what I had gotten myself into because they seemed so confusedI have no problems paying my bills, and I pay my bills on time as they are sent to meI do have a problem with how I was treated, the lack of help I received, the unorganized policies of the office and most of all - I am very upset I received my first bill with this establishment a year after my visitI thought maybe it was because I moved, but I moved last June so that can't be the reason I haven't received a bill until nowMost companies can bill you in a timely fashion Unlike them, I acted in a timely fashionThe first bill I received, which was this month, I instantly called them to inquire in tearsAs a year later like most people, their lives changeThey took my information and had someone call me back and offered a payment plan via voicemailBefore I could even respond they sent me a receipt that they charged my credit cardSo, you mean to tell me a hotel can charge my credit card they have on file a year after my stay for something? I doubt that Regards, [redacted]
At the time of phone intake for services, on 8/1/*** *** called to schedule an appointment for herselfWhen asked who her insurance was, she indicated it was ***, which is different from *** All clients at CCPC-Ohio are educated at the time of phone intake what
insurance companies therapists are contracted with, *** *** was contracted with ***, and the practice was not contracted with ***, so she was scheduled with *** *** in our Centerville practice because that was the location *** *** chose CCPC-Ohio does not have a Columbus office At the time of phone intake, all clients are educated as to how to check their outpatient mental health benefits and that it is important for them to know those benefits They are also educated on this call and via the fee agreement and consent for treatment that they sign, that quote of benefits doesn't ensure coverage and if insurance denies, they will be responsible Benefits were not quoted to her during this call, just that *** *** was covered under ***, the insurance information the client gave us over the phone *** *anders, like all clients, was told to call her insurance company to make sure that she had covered benefits for services and was told about Page of the fee agreement (available on our website) that she was going to download prior to appointment and fill it out This form gives step-by-step questions to ask her insurance company about her benefits by asking her insurance company the questions outlined there, if she had done this, they would have told her that *** *** was not contracted but *** *** did not fill this form out The fee agreement and consent for treatment includes the following wording:You have two methods to choose in paying for your counseling services:Self-payment for servicesUtilizing your health insurance. If you choose to use your health insurance, please understand that this is an agreement between you and your insurance companyIf your insurance company requires an authorization for your initial visit(s), please make sure that you have obtained this authorization no later than your first visitIf your insurance company denies your initial visit(s) because of no authorization you will be responsible for full payment for these visit(s)You will need to check for and obtain initial authorizations and then help us track the number of sessions allowed or you may be responsible for paymentPlease inform us immediately of any change in insurance, personal address or phone numbers changes, as well as any employment changesPlease note, if your CCPC-Ohio (THERAPIST) is NOT on your provider panel for your insurance company, you must prepay all chargesOur billing department will assist you in submitting insurance formsIf, however, your insurance company does not pay the anticipated amount, you are still responsible for the total amount of the billPlease be aware that the insurance benefits quoted by your insurance company are not a guarantee of payment and may change or be denied later by the insurance company, depending on your health insurance coverage and the insurance company’s policiesDenied insurance claims amounts are due days after the date on the bill sent to you showing this denial, as allowed by the insurance companyPlease make checks payable to CCPC-Ohio, LLCThe following penalties will be imposed on the Client or responsible party for failing to pay the CCPC-Ohio (THERAPIST) in a timely fashionWhen your bill is 30+ days past due we will add to your bill an additional $billing fee each monthIf we have to refer the collection of your account to a lawyer or collection agency, you will be responsible for any amounts found due.On 8/18/CCPC-Ohio billed for the date of service to *** which appeared on the card that *** *** provided to *** *** and processed after her session On 8/19/14, *** *** received a phone call from our office at 4:pm and was informed that insurance card indicates she has ***, not *** and *** *** canceled her future appointment at that time and did not pay her outstanding balance of $ This was the first notification of her outstanding balance.On 10/3/14, *** was again invoiced due to no response from them An explanation of benefits dated 10/14/14, the same explanation of benefits that members receive from their insurance company, was received by CCPC-Ohio, denying the claim due to *** *** not being covered This was the second notification of her outstanding balance. In the process of taking care of outstanding balances, CCPC-Ohio noted that *** *** had not paid on her outstanding balance and she was invoiced for $on 3/10/ This was her third notification of her outstanding balance.In the process of taking care of outstanding balances, CCPC-Ohio, noted that *** *** had not paid on her outstanding balance and she was invoiced for $on 7/23/ This was her fourth notification of her outstanding balance Based on no response after this 4th notification, and waiting days from the date of last invoice her credit card, that she put on file as documented in her intake paperwork, was charged The credit card guarantee that she signed states the following:As you may know, if you have ever checked into a hotel or rented a car, one of the things you are asked for is a credit card, which is later used to pay your billThis method is now common practice in the provision of most services, particularly where you receive the service and then pay laterCCPC-Ohio has also adopted this process and therefore requires a credit card guarantee in the event that your insurance company fails to pay for services (remembering this is an agreement between you and your insurance company) or you fail to pay your co-payments or other fees that are outlined on this fee agreementWe want you to understand that we will only bill your credit card after calendar days have passed since the date of invoice to youYou will be notified that charges were made to your credit card via an invoiceWhen charging fees for the sessions covered by insurance, we will only charge for the contracted rate the CCPC-Ohio (THERAPIST) has with the insurance, or managed care company, if that is the case, minus any payments they or you have made on your claim.I acknowledge after having read the Fee Agreement and Consent to Treat Form that I am obligated to pay any outstanding fees based on the terms listed in the aforementioned Fee Agreement and Consent to Treat Form, and I hereby authorize CCPC-Ohio to charge my credit/debit card for such feesCCPC-Ohio has teamed up with First Data Secure Transaction Management service, a layered security solution that will eliminate the need for CCPC-Ohio to store payment card numbers at the point of sale, complying with the Payment Card Industry Data Security Standard (PCI DSS).In conclusion, at no time did CCPC-Ohio charge *** *** the $billing fee that could have been applied for each month her balance nor was she reported to a collection agency, both outlined in her fee agreement, and she was offered a payment plan which she did not respond to After numerous notifications by both her insurance company and CCPC-Ohio as well as attempts to resolve her outstanding balance, we defaulted to the agreement *** *** had with this practice Sincerely,*** ***
Revdex.com:
You have requested additional information from me, but I am not sure how to respond. I hope this is the best way. "To assist us in bringing this matter to a close, we would like to know your view on the matter. * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?Please submit your thoughts via online system, fax or mail within 7 days."
I was not educated on the phone about the establishment not accepting [redacted]. I was informed after my visit as they stated in their comments....when they called to let me know - after my appointment - that they did not accept my specific insurance, I cancelled my second appointment. I would not have scheduled my first appointment, let alone my second appointment if I had known they did not accept my insurance. This happened a year ago, so I do not remember every detail of conversation I had with them. Trying to schedule an appointment was difficult as no one seemed to know what they were doing there. I remember being at work when I got a return phone call from them wondering what I had gotten myself into because they seemed so confused. I have no problems paying my bills, and I pay my bills on time as they are sent to me. I do have a problem with how I was treated, the lack of help I received, the unorganized policies of the office and most of all - I am very upset I received my first bill with this establishment a year after my visit. I thought maybe it was because I moved, but I moved last June so that can't be the reason I haven't received a bill until now. Most companies can bill you in a timely fashion. Unlike them, I acted in a timely fashion. The first bill I received, which was this month, I instantly called them to inquire in tears. As a year later like most people, their lives change. They took my information and had someone call me back and offered a payment plan via voicemail. Before I could even respond they sent me a receipt that they charged my credit card. So, you mean to tell me a hotel can charge my credit card they have on file a year after my stay for something? I doubt that.
Regards,
[redacted]
Revdex.com: You have requested additional information from me, but I am not sure how to respondI hope this is the best way"To assist us in bringing this matter to a close, we would like to know your view on the matter * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?Please submit your thoughts via online system, fax or mail within days." I was not educated on the phone about the establishment not accepting [redacted] I was informed after my visit as they stated in their comments....when they called to let me know - after my appointment - that they did not accept my specific insurance, I cancelled my second appointmentI would not have scheduled my first appointment, let alone my second appointment if I had known they did not accept my insuranceThis happened a year ago, so I do not remember every detail of conversation I had with themTrying to schedule an appointment was difficult as no one seemed to know what they were doing thereI remember being at work when I got a return phone call from them wondering what I had gotten myself into because they seemed so confusedI have no problems paying my bills, and I pay my bills on time as they are sent to meI do have a problem with how I was treated, the lack of help I received, the unorganized policies of the office and most of all - I am very upset I received my first bill with this establishment a year after my visitI thought maybe it was because I moved, but I moved last June so that can't be the reason I haven't received a bill until nowMost companies can bill you in a timely fashion Unlike them, I acted in a timely fashionThe first bill I received, which was this month, I instantly called them to inquire in tearsAs a year later like most people, their lives changeThey took my information and had someone call me back and offered a payment plan via voicemailBefore I could even respond they sent me a receipt that they charged my credit cardSo, you mean to tell me a hotel can charge my credit card they have on file a year after my stay for something? I doubt that Regards, [redacted]
At the time of phone intake for services, on 8/1/*** *** called to schedule an appointment for herselfWhen asked who her insurance was, she indicated it was ***, which is different from *** All clients at CCPC-Ohio are educated at the time of phone intake what
insurance companies therapists are contracted with, *** *** was contracted with ***, and the practice was not contracted with ***, so she was scheduled with *** *** in our Centerville practice because that was the location *** *** chose CCPC-Ohio does not have a Columbus office At the time of phone intake, all clients are educated as to how to check their outpatient mental health benefits and that it is important for them to know those benefits They are also educated on this call and via the fee agreement and consent for treatment that they sign, that quote of benefits doesn't ensure coverage and if insurance denies, they will be responsible Benefits were not quoted to her during this call, just that *** *** was covered under ***, the insurance information the client gave us over the phone *** *anders, like all clients, was told to call her insurance company to make sure that she had covered benefits for services and was told about Page of the fee agreement (available on our website) that she was going to download prior to appointment and fill it out This form gives step-by-step questions to ask her insurance company about her benefits by asking her insurance company the questions outlined there, if she had done this, they would have told her that *** *** was not contracted but *** *** did not fill this form out The fee agreement and consent for treatment includes the following wording:You have two methods to choose in paying for your counseling services:Self-payment for servicesUtilizing your health insurance. If you choose to use your health insurance, please understand that this is an agreement between you and your insurance companyIf your insurance company requires an authorization for your initial visit(s), please make sure that you have obtained this authorization no later than your first visitIf your insurance company denies your initial visit(s) because of no authorization you will be responsible for full payment for these visit(s)You will need to check for and obtain initial authorizations and then help us track the number of sessions allowed or you may be responsible for paymentPlease inform us immediately of any change in insurance, personal address or phone numbers changes, as well as any employment changesPlease note, if your CCPC-Ohio (THERAPIST) is NOT on your provider panel for your insurance company, you must prepay all chargesOur billing department will assist you in submitting insurance formsIf, however, your insurance company does not pay the anticipated amount, you are still responsible for the total amount of the billPlease be aware that the insurance benefits quoted by your insurance company are not a guarantee of payment and may change or be denied later by the insurance company, depending on your health insurance coverage and the insurance company’s policiesDenied insurance claims amounts are due days after the date on the bill sent to you showing this denial, as allowed by the insurance companyPlease make checks payable to CCPC-Ohio, LLCThe following penalties will be imposed on the Client or responsible party for failing to pay the CCPC-Ohio (THERAPIST) in a timely fashionWhen your bill is 30+ days past due we will add to your bill an additional $billing fee each monthIf we have to refer the collection of your account to a lawyer or collection agency, you will be responsible for any amounts found due.On 8/18/CCPC-Ohio billed for the date of service to *** which appeared on the card that *** *** provided to *** *** and processed after her session On 8/19/14, *** *** received a phone call from our office at 4:pm and was informed that insurance card indicates she has ***, not *** and *** *** canceled her future appointment at that time and did not pay her outstanding balance of $ This was the first notification of her outstanding balance.On 10/3/14, *** was again invoiced due to no response from them An explanation of benefits dated 10/14/14, the same explanation of benefits that members receive from their insurance company, was received by CCPC-Ohio, denying the claim due to *** *** not being covered This was the second notification of her outstanding balance. In the process of taking care of outstanding balances, CCPC-Ohio noted that *** *** had not paid on her outstanding balance and she was invoiced for $on 3/10/ This was her third notification of her outstanding balance.In the process of taking care of outstanding balances, CCPC-Ohio, noted that *** *** had not paid on her outstanding balance and she was invoiced for $on 7/23/ This was her fourth notification of her outstanding balance Based on no response after this 4th notification, and waiting days from the date of last invoice her credit card, that she put on file as documented in her intake paperwork, was charged The credit card guarantee that she signed states the following:As you may know, if you have ever checked into a hotel or rented a car, one of the things you are asked for is a credit card, which is later used to pay your billThis method is now common practice in the provision of most services, particularly where you receive the service and then pay laterCCPC-Ohio has also adopted this process and therefore requires a credit card guarantee in the event that your insurance company fails to pay for services (remembering this is an agreement between you and your insurance company) or you fail to pay your co-payments or other fees that are outlined on this fee agreementWe want you to understand that we will only bill your credit card after calendar days have passed since the date of invoice to youYou will be notified that charges were made to your credit card via an invoiceWhen charging fees for the sessions covered by insurance, we will only charge for the contracted rate the CCPC-Ohio (THERAPIST) has with the insurance, or managed care company, if that is the case, minus any payments they or you have made on your claim.I acknowledge after having read the Fee Agreement and Consent to Treat Form that I am obligated to pay any outstanding fees based on the terms listed in the aforementioned Fee Agreement and Consent to Treat Form, and I hereby authorize CCPC-Ohio to charge my credit/debit card for such feesCCPC-Ohio has teamed up with First Data Secure Transaction Management service, a layered security solution that will eliminate the need for CCPC-Ohio to store payment card numbers at the point of sale, complying with the Payment Card Industry Data Security Standard (PCI DSS).In conclusion, at no time did CCPC-Ohio charge *** *** the $billing fee that could have been applied for each month her balance nor was she reported to a collection agency, both outlined in her fee agreement, and she was offered a payment plan which she did not respond to After numerous notifications by both her insurance company and CCPC-Ohio as well as attempts to resolve her outstanding balance, we defaulted to the agreement *** *** had with this practice Sincerely,*** ***
Revdex.com:
You have requested additional information from me, but I am not sure how to respond. I hope this is the best way. "To assist us in bringing this matter to a close, we would like to know your view on the matter. * Has the company addressed the issues of this dispute? * If not, why? * Has the company met the agreement they outlined in their response?Please submit your thoughts via online system, fax or mail within 7 days."
I was not educated on the phone about the establishment not accepting [redacted]. I was informed after my visit as they stated in their comments....when they called to let me know - after my appointment - that they did not accept my specific insurance, I cancelled my second appointment. I would not have scheduled my first appointment, let alone my second appointment if I had known they did not accept my insurance. This happened a year ago, so I do not remember every detail of conversation I had with them. Trying to schedule an appointment was difficult as no one seemed to know what they were doing there. I remember being at work when I got a return phone call from them wondering what I had gotten myself into because they seemed so confused. I have no problems paying my bills, and I pay my bills on time as they are sent to me. I do have a problem with how I was treated, the lack of help I received, the unorganized policies of the office and most of all - I am very upset I received my first bill with this establishment a year after my visit. I thought maybe it was because I moved, but I moved last June so that can't be the reason I haven't received a bill until now. Most companies can bill you in a timely fashion. Unlike them, I acted in a timely fashion. The first bill I received, which was this month, I instantly called them to inquire in tears. As a year later like most people, their lives change. They took my information and had someone call me back and offered a payment plan via voicemail. Before I could even respond they sent me a receipt that they charged my credit card. So, you mean to tell me a hotel can charge my credit card they have on file a year after my stay for something? I doubt that.
Regards,
[redacted]