I am rejecting this response because:
When I checked the Revdex.com to see what manner of business I was
dealing with, I was impressed to see the A+ rating. I also noticed that
Heartland Auto has been in business since 1996. In 2015 Heartland Auto had one
complaint, which appears it was settled.
I have tried to communicate with Heartland Auto from the
beginning (Oct. 14, 2016) regarding this issue and Heartland Auto chose not to
respond, deflecting my calls, and blaming the warranty company. When I bought the vehicle the manager spoke very highly about their warranty company. They have never had any
concerns with the warranty company.
Heartland Auto made no attempts (October 2016-January 2017) to contact me
regarding the vehicle repairs. No options were ever suggested by Heartland Auto
for alternate repairs. Heartland Auto made no attempts to negotiate with the
warranty company on my behalf. It
appears Heartland Auto had information that the damage was not a pre-existing issue,
but they did not share this information with me until they responded to this
Revdex.com complaint.
Heartland Auto sold me two (2) products: A vehicle and A
warranty on the vehicle.
Heartland Auto does not want to be responsible for either
product. Any other dealership would
stand behind their sales.
Heartland Auto advised that they will in good faith buy back
the vehicle for $7050. This is not an option do to the repairs have been
paid. Heartland Auto suggested a repair
for $2500. The totaled repair is $4516.53. I purpose a good faith buy back would be to
split the difference in the two repair prices with Heartland Auto paying $3500.The attachments from Heartland Auto response did not come through. The only information I was able to retrieve was one (1) photo of the last page of the CarFax.
I’m enclosing the auto repair paperwork that was faxed to
Heartland Auto back on December 13, 2016.
Our long track record shows that we do sell a good product and take care of customer problems, when the arise.We have not deflected any calls from Mr [redacted], it would be impossible to know who was calling with the number of calls we get per day. We feel that we have proven this was not a pre existing problem and we did relay all the information to the warranty company. We did not sell two products. We sold the car and the warranty did not cost him any money. We are not responsible for what the warranty company does or does not do, that is a contract between the customer and the warranty company only, we have no further control. Our good faith offer of buying the car back for the purchase price stands. Any repairs that Mr [redacted] decided to make to the car, was his decision and at his expense.
I am rejecting this response because:
When I checked the Revdex.com to see what manner of business I was
dealing with, I was impressed to see the A+ rating. I also noticed that
Heartland Auto has been in business since 1996. In 2015 Heartland Auto had one
complaint, which appears it was settled.
I have tried to communicate with Heartland Auto from the
beginning (Oct. 14, 2016) regarding this issue and Heartland Auto chose not to
respond, deflecting my calls, and blaming the warranty company. When I bought the vehicle the manager spoke very highly about their warranty company. They have never had any
concerns with the warranty company.
Heartland Auto made no attempts (October 2016-January 2017) to contact me
regarding the vehicle repairs. No options were ever suggested by Heartland Auto
for alternate repairs. Heartland Auto made no attempts to negotiate with the
warranty company on my behalf. It
appears Heartland Auto had information that the damage was not a pre-existing issue,
but they did not share this information with me until they responded to this
Revdex.com complaint.
Heartland Auto sold me two (2) products: A vehicle and A
warranty on the vehicle.
Heartland Auto does not want to be responsible for either
product. Any other dealership would
stand behind their sales.
Heartland Auto advised that they will in good faith buy back
the vehicle for $7050. This is not an option do to the repairs have been
paid. Heartland Auto suggested a repair
for $2500. The totaled repair is $4516.53. I purpose a good faith buy back would be to
split the difference in the two repair prices with Heartland Auto paying $3500.The attachments from Heartland Auto response did not come through. The only information I was able to retrieve was one (1) photo of the last page of the CarFax.
I’m enclosing the auto repair paperwork that was faxed to
Heartland Auto back on December 13, 2016.
Our long track record shows that we do sell a good product and take care of customer problems, when the arise.We have not deflected any calls from Mr [redacted], it would be impossible to know who was calling with the number of calls we get per day. We feel that we have proven this was not a pre existing problem and we did relay all the information to the warranty company. We did not sell two products. We sold the car and the warranty did not cost him any money. We are not responsible for what the warranty company does or does not do, that is a contract between the customer and the warranty company only, we have no further control. Our good faith offer of buying the car back for the purchase price stands. Any repairs that Mr [redacted] decided to make to the car, was his decision and at his expense.