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Heartland Box

9900 Westpoint Dr Ste 138, Indianapolis, Indiana, United States, 46256-3338

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Heartland Box Reviews (%countItem)

This service converts old home movies to DVD and digital options. I sent in a box of a variety of family videos. Old 8mm of my grandparents who have since passed and my children when they were babies, even my wedding video. After I mailed the box in, we moved and contacted them with our new mailing address. I had used this service one time previously and had no issues with my first order. This second-order though after several months never arrived. I emailed asking about my order, received a reply that their email was down and someone would reach out to me, they didn't. I called and asked about it, and they claim my order, including my original, was "lost" by our old address. According to Heartland Box it was delivered to our old apartment address and they must have lost it. This I know to be untrue, as we lived in a secured building with around the clock management and security office, which is where the mail is located. We also have received packages there and management has called to let us know. I never received an email with a UPS tracking number as I had previously with my first order. If I had I would have seen it was being delivered to our old address and called them ahead.

On the call, they told me my originals were lost, but so were the new digital recordings because they only keep things on their drives about 30 days. They also stated they would work on a refund, which I have never seen. They lost my memories and didn't even have the decency to reach out to me, I had to email and call them several times. Also, considering when you order a box you apply bar code stickers to each item, how can things get lost? On their website, they clearly state "Handled with Care". Also, UPS uses tracking numbers, can UPS not track "lost" packages?

I am heartbroken for the lost memories that I can never get back. And they were so rude about it. They lost my items.

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Address: 9900 Westpoint Dr Ste 138, Indianapolis, Indiana, United States, 46256-3338

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www.heartlandbox.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Heartland Box, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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