Complaint: [redacted] I am rejecting this response because:I said "there was no indication of a leak inside the home"Item - on the USAA report address repairs made to the garage/apartmentYes, we were aware that the garage roof needed to be replaced when we purchased the house, which has absolutely nothing to do with my complaintThere were drops of water dripping from the ceiling in March of That's the reason I called Starr to come inspect itStarr gave us a proposal of $to replace that portion of the roof and it was replaced in May of I have attached a picture of the interior wall where water began to drain down the wall after the roof replacementThe second attachment is a picture after Starr replaced the roofThe third is Starr's standing seam metal being removed, which clearly shows a thin piece of metal attached directly to the decking with no vapor barrier or insulation in betweenThe fourth attachment is a picture of the new roof installed by a different roofing company to replace the roof we paid Starr approximately $to installMost roofing companies understand their customers want a roof that doesn't leak and most customers will continue to complain as long as it doesIt shouldn't be a difficult issue/customer Regards, [redacted]
This response is in regards to Complaint ID#? [redacted] ? Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, customer ordered our products (the Regenify Eye and the Valere Skin) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/13/$for the Regenify Eye and $for the Valere SkinDue to no cancellation the autoship program took effectThe following month, on 03/14/the customer was charged again for both products in the amount of $for the Regenify Eye, $for the Valere Skin, and shipped out two more products.Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $charged on 02/13/and $charged on 03/13/for the Valere Skin which the customer accepted.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--RegenifyToll Free Customer Support: (888) 246-1287Email:? support@regenifyskin
Starr strives for customer satisfactionWe take all reviews and complaints seriouslyI use the information to evaluate and improve our process.I strongly disagree with the customers statement that we directly consulted them on roofing issues prior to their purchase of the home The customer purchased the home with knowledge that the home had multiple and serious defects to the design, construction, roofing and exteriorWe did not consult with them prior to their purchaseAfter the customer purchased the home we advised them multiple time in multiple ways that the home is in need of a complete exterior rehab which is a complex project Replacing only a section of the roof doesn't fix the other issues relating to the water leaking into the homeRegardless they requested we replace only a section of the roofThe roof replaced by Starr has since been leak tested with the customer presentShe observed while we demonstrated to her that the roof was not leakingShe was shown that the likely source of the leak was the adjacent stucco wallPartial roof repairs are not a guarantee that the rest of roof or adjacent stucco, flashings or wall will leak
Complaint: [redacted] I am rejecting this response because:Mr [redacted] needs to compensate me $for the damages to my sheet rockOnce I receive a payment in that amount I will forgive that damage.Mr [redacted] needs to address the failure to remove and replace the tar paper on my roofMr [redacted] needs to address that he told me he had to bring my roof up to code by installing drip edgeHe failed to install drip edgeHe needs to compensate my for those two issues to comply with his contract with meOnce this is accomplished we bot can move on Regards, [redacted]
Starr Roofing employs a best practices approach to our roofing servicesWe respectfully disagree with the customers contention that our work caused the extent of damage claimed.However out of an abundance of good customer service....Starr has agreed to preform repairs at this
customers residenceWe will have the repairs completed by the end of November.Thank you for your continued patienceOur crews have ben working very hard to help as many folks affected by the hurricanes.Thanks for the opportunity to respond and address your concerns.*** *** Starr owner
Complaint: ***
I am rejecting this response because:The attached email correspondence, USAA estimate document for claim filed for roof repairs from previous owners and the project manager verbally stating on November 18, 2015 that the majority of the roof on the main house had been replaced, additional repairs recommended by him to us on the portion that was not replaced, agreed to by us, paid for in full and the roof leak has caused obvious damage to the interior of our homePrior to Starr working on the roof, there was absolutely no indication of a problem inside the homeOur concerns were addressed due to an inspection report which was forwarded to the project manager at StarrThey have collected approximately $30,from us and the claim from the previous owners insurance company to replace/repair this roof and continue to blame us when we have agreed to every suggested remedy they have proposedA rainstorm where 2" of rain fall per hour on an area the size of our roof that Starr "replaced" produces more than gallons of waterStanding in one place with a water hose is hardly going to have the same effect. Additionally, a standing seam metal roof with a low pitch and sealed with caulk at the lowest point is, quite obviously, not recommended by any manufacturer that I have foundI have given Starr the benefit of the doubt, hoping they were just bad roofers', not bad people but the project manager's blatant lies, the fact that the owner has no interest in my complaint, nor has been out once to inspect the repairs, have ignored my request to send me a copy of the contract, including a written request to the "office manager".If they are confident in their work and their efforts to resolve the problem, send me their proposals, provide the name of their liability insurer and have them come inspect
Regards,
*** ***
I am only now seeing this documentI do not know if it was sent before nowI called to follow up previously and this response was not mentioned. My complaints are foundedThe damage to my home was done during roofingMr*** said he would arrive at my home to review the damageHe did not appearWhen I reminded him, he said he was not going to come look at the damage. Mr *** advised me that he had to bring my roof up to code and that included drip edgeMr *** announced he was not going to install drip edge because I have guttersThe estimate included a solar attic vent and three other vents as well as tar paper which Mr *** announced he was not going to replace. I do not know Mr ***'s attorney because I have not been informed who that isI though Mr *** and I were in negotiations for the damage causedEvidently not. Please make Mr *** take responsibility for his actions! Best Regards, *** ***
***
We take all complaints very seriouslyThis customer and his unfounded complaints have already been escalated to our legal teamThe customer has been advised that all future correspondence be directed to our attorney
This response is in regards to Complaint ID#? ***? Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to
our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, customer ordered our products (the Regenify Eye and the Valere Skin) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/13/$for the Regenify Eye and $for the Valere SkinDue to no cancellation the autoship program took effectThe following month, on 03/14/the customer was charged again for both products in the amount of $for the Regenify Eye, $for the Valere Skin, and shipped out two more products.Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $charged on 02/13/and $charged on 03/13/for the Valere Skin which the customer accepted.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--RegenifyToll Free Customer Support: (888) 246-1287Email:? support@regenifyskin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Starr Roofing has worked diligently, abet unsuccesfully to resolve this customer's complaint. Starr completely disagrees with the customers contention that we damaged the interior sheetrock of his home while installing a roof. That said, out of an abundance of good customer service, we offered him a fair monetary settlement to repair the sheetrock. The customer countered with a much higher estimate for the repairs and demanded we compensate him in that amount. In a effort to fully and finally resolve the dispute Starr ag[redacted] to pay the full amount he had demanded with the requisite release provided by our insurance carrier. The customer then refused the offer and has now increased his demand by over $20,000. He has since made numerous slanderous and false online reviews and complaints. He also has filed one possibly two fraudulent insurance claims regarding this matter. We have retained legal counsel and have advised this customer to cease his frivolous, false, and baseless claims against Starr. It is our genuine desire to resolve all legitimate complaints and continue to do great roofing with integrity. Thanks for the opportunity to respond. [redacted]
Mr [redacted] I received your complaint. Thanks for your patience and input on our companies performance, or lack of. I use the feedback to hopefully improve our level of service in the future.Our project manager completed the work on the fascia today. Please contact me if...
Complaint: [redacted]
I am rejecting this response because:I said "there was no indication of a leak inside the home". Item 16 - 20 on the USAA report address repairs made to the garage/apartment. Yes, we were aware that the garage roof needed to be replaced when we purchased the house, which has absolutely nothing to do with my complaint. There were drops of water dripping from the ceiling in March of 2016. That's the reason I called Starr to come inspect it. Starr gave us a proposal of $8700 to replace that portion of the roof and it was replaced in May of 2016. I have attached a picture of the interior wall where water began to drain down the wall after the roof replacement. The second attachment is a picture after Starr replaced the roof. The third is Starr's standing seam metal being removed, which clearly shows a thin piece of metal attached directly to the decking with no vapor barrier or insulation in between. The fourth attachment is a picture of the new roof installed by a different roofing company to replace the roof we paid Starr approximately $8500 to install. Most roofing companies understand their customers want a roof that doesn't leak and most customers will continue to complain as long as it does. It shouldn't be a difficult issue/customer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] needs to compensate me $2054.00 for the damages to my sheet rock. Once I receive a payment in that amount I will forgive that damage.Mr. [redacted] needs to address the failure to remove and replace the tar paper on my roof. Mr. [redacted] needs to address that he told me he had to bring my roof up to code by installing drip edge. He failed to install drip edge. He needs to compensate my for those two issues to comply with his contract with me. Once this is accomplished we bot can move on.
Regards,
[redacted]
Starr strives for customer satisfaction. We take all reviews and complaints seriously. I use the information to evaluate and improve our process.I strongly disagree with the customers statement that we directly consulted them on roofing issues prior to their purchase of the home....
The customer purchased the home with knowledge that the home had multiple and serious defects to the design, construction, roofing and exterior. We did not consult with them prior to their purchase. After the customer purchased the home we advised them multiple time in multiple ways that the home is in need of a complete exterior rehab which is a complex project Replacing only a section of the roof doesn't fix the other issues relating to the water leaking into the home. Regardless they requested we replace only a section of the roof. The roof replaced by Starr has since been leak tested with the customer present. She observed while we demonstrated to her that the roof was not leaking. She was shown that the likely source of the leak was the adjacent stucco wall. Partial roof repairs are not a guarantee that the rest of roof or adjacent stucco, flashings or wall will leak.
I am only now seeing this document. I do not know if it was...
sent before now. I called to follow up previously and this response was not mentioned. My complaints are founded. The damage to my home was done during roofing. Mr. [redacted] said he would arrive at my home to review the damage. He did not appear. When I reminded him, he said he was not going to come look at the damage. Mr [redacted] advised me that he had to bring my roof up to code and that included drip edge. Mr [redacted] announced he was not going to install drip edge because I have gutters. The estimate included a solar attic vent and three other vents as well as tar paper which Mr [redacted] announced he was not going to replace. I do not know Mr [redacted]'s attorney because I have not been informed who that is. I though Mr [redacted] and I were in negotiations for the damage caused. Evidently not. Please make Mr [redacted] take responsibility for his actions! Best Regards, [redacted]
[redacted]
Starr Roofing is a long term accredited member of the Revdex.com. Starr has an excellent record of conducting good business. We address each and every issue relating to our operations. Occasionally we miss the mark or have a difficult issue/customer. This customers accusation that we are bad roofing company with bad managers that lie to our customers and avoid issues is unwarranted. The email attached acknowledges that prior to the purchase of the home you were aware that the roof was in very bad condition and severely deteriorated. Starr's original and still current view is that the entire roof and all adjacent siding require replacement. Attached texts demonstrate our recommendation to do just that. Also stated was that "prior to starrs working on the roof there was absolutely no indication of a problem inside the home". This is false, the USAA claim clearly shows that items 16-20 are to repair interior water damage cause by a previous and existing leak. Starr's roof is not leaking. At the customers request/demand we conducted a test to determine the source of the leak. In the customers presence after a lengthy test we were not able to make the roof leak. water was then applied to the stucco siding. Within a short time the leak was apparent. The customer demanded this testing and observed the results. The stucco is the source of the leak. Tell us why here...
Complaint: [redacted] I am rejecting this response because:I said "there was no indication of a leak inside the home"Item - on the USAA report address repairs made to the garage/apartmentYes, we were aware that the garage roof needed to be replaced when we purchased the house, which has absolutely nothing to do with my complaintThere were drops of water dripping from the ceiling in March of That's the reason I called Starr to come inspect itStarr gave us a proposal of $to replace that portion of the roof and it was replaced in May of I have attached a picture of the interior wall where water began to drain down the wall after the roof replacementThe second attachment is a picture after Starr replaced the roofThe third is Starr's standing seam metal being removed, which clearly shows a thin piece of metal attached directly to the decking with no vapor barrier or insulation in betweenThe fourth attachment is a picture of the new roof installed by a different roofing company to replace the roof we paid Starr approximately $to installMost roofing companies understand their customers want a roof that doesn't leak and most customers will continue to complain as long as it doesIt shouldn't be a difficult issue/customer Regards, [redacted]
This response is in regards to Complaint ID#? [redacted] ? Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, customer ordered our products (the Regenify Eye and the Valere Skin) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/13/$for the Regenify Eye and $for the Valere SkinDue to no cancellation the autoship program took effectThe following month, on 03/14/the customer was charged again for both products in the amount of $for the Regenify Eye, $for the Valere Skin, and shipped out two more products.Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $charged on 02/13/and $charged on 03/13/for the Valere Skin which the customer accepted.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--RegenifyToll Free Customer Support: (888) 246-1287Email:? support@regenifyskin
This matter has been assigned to our attorney
Starr strives for customer satisfactionWe take all reviews and complaints seriouslyI use the information to evaluate and improve our process.I strongly disagree with the customers statement that we directly consulted them on roofing issues prior to their purchase of the home The customer purchased the home with knowledge that the home had multiple and serious defects to the design, construction, roofing and exteriorWe did not consult with them prior to their purchaseAfter the customer purchased the home we advised them multiple time in multiple ways that the home is in need of a complete exterior rehab which is a complex project Replacing only a section of the roof doesn't fix the other issues relating to the water leaking into the homeRegardless they requested we replace only a section of the roofThe roof replaced by Starr has since been leak tested with the customer presentShe observed while we demonstrated to her that the roof was not leakingShe was shown that the likely source of the leak was the adjacent stucco wallPartial roof repairs are not a guarantee that the rest of roof or adjacent stucco, flashings or wall will leak
Complaint: [redacted] I am rejecting this response because:Mr [redacted] needs to compensate me $for the damages to my sheet rockOnce I receive a payment in that amount I will forgive that damage.Mr [redacted] needs to address the failure to remove and replace the tar paper on my roofMr [redacted] needs to address that he told me he had to bring my roof up to code by installing drip edgeHe failed to install drip edgeHe needs to compensate my for those two issues to comply with his contract with meOnce this is accomplished we bot can move on Regards, [redacted]
Starr Roofing employs a best practices approach to our roofing servicesWe respectfully disagree with the customers contention that our work caused the extent of damage claimed.However out of an abundance of good customer service....Starr has agreed to preform repairs at this
customers residenceWe will have the repairs completed by the end of November.Thank you for your continued patienceOur crews have ben working very hard to help as many folks affected by the hurricanes.Thanks for the opportunity to respond and address your concerns.*** *** Starr owner
Complaint: ***
I am rejecting this response because:The attached email correspondence, USAA estimate document for claim filed for roof repairs from previous owners and the project manager verbally stating on November 18, 2015 that the majority of the roof on the main house had been replaced, additional repairs recommended by him to us on the portion that was not replaced, agreed to by us, paid for in full and the roof leak has caused obvious damage to the interior of our homePrior to Starr working on the roof, there was absolutely no indication of a problem inside the homeOur concerns were addressed due to an inspection report which was forwarded to the project manager at StarrThey have collected approximately $30,from us and the claim from the previous owners insurance company to replace/repair this roof and continue to blame us when we have agreed to every suggested remedy they have proposedA rainstorm where 2" of rain fall per hour on an area the size of our roof that Starr "replaced" produces more than gallons of waterStanding in one place with a water hose is hardly going to have the same effect. Additionally, a standing seam metal roof with a low pitch and sealed with caulk at the lowest point is, quite obviously, not recommended by any manufacturer that I have foundI have given Starr the benefit of the doubt, hoping they were just bad roofers', not bad people but the project manager's blatant lies, the fact that the owner has no interest in my complaint, nor has been out once to inspect the repairs, have ignored my request to send me a copy of the contract, including a written request to the "office manager".If they are confident in their work and their efforts to resolve the problem, send me their proposals, provide the name of their liability insurer and have them come inspect
Regards,
*** ***
I am only now seeing this documentI do not know if it was sent before nowI called to follow up previously and this response was not mentioned. My complaints are foundedThe damage to my home was done during roofingMr*** said he would arrive at my home to review the damageHe did not appearWhen I reminded him, he said he was not going to come look at the damage. Mr *** advised me that he had to bring my roof up to code and that included drip edgeMr *** announced he was not going to install drip edge because I have guttersThe estimate included a solar attic vent and three other vents as well as tar paper which Mr *** announced he was not going to replace. I do not know Mr ***'s attorney because I have not been informed who that isI though Mr *** and I were in negotiations for the damage causedEvidently not. Please make Mr *** take responsibility for his actions! Best Regards, *** ***
***
We take all complaints very seriouslyThis customer and his unfounded complaints have already been escalated to our legal teamThe customer has been advised that all future correspondence be directed to our attorney
This response is in regards to Complaint ID#? ***? Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to
our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records, customer ordered our products (the Regenify Eye and the Valere Skin) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/13/$for the Regenify Eye and $for the Valere SkinDue to no cancellation the autoship program took effectThe following month, on 03/14/the customer was charged again for both products in the amount of $for the Regenify Eye, $for the Valere Skin, and shipped out two more products.Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $charged on 02/13/and $charged on 03/13/for the Valere Skin which the customer accepted.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--RegenifyToll Free Customer Support: (888) 246-1287Email:? support@regenifyskin
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Starr Roofing has worked diligently, abet unsuccesfully to resolve this customer's complaint. Starr completely disagrees with the customers contention that we damaged the interior sheetrock of his home while installing a roof. That said, out of an abundance of good customer service, we offered him a fair monetary settlement to repair the sheetrock. The customer countered with a much higher estimate for the repairs and demanded we compensate him in that amount. In a effort to fully and finally resolve the dispute Starr ag[redacted] to pay the full amount he had demanded with the requisite release provided by our insurance carrier. The customer then refused the offer and has now increased his demand by over $20,000. He has since made numerous slanderous and false online reviews and complaints. He also has filed one possibly two fraudulent insurance claims regarding this matter. We have retained legal counsel and have advised this customer to cease his frivolous, false, and baseless claims against Starr. It is our genuine desire to resolve all legitimate complaints and continue to do great roofing with integrity. Thanks for the opportunity to respond. [redacted]
Mr [redacted] I received your complaint. Thanks for your patience and input on our companies performance, or lack of. I use the feedback to hopefully improve our level of service in the future.Our project manager completed the work on the fascia today. Please contact me if...
any further work is required.[redacted]
Complaint: [redacted]
I am rejecting this response because:I said "there was no indication of a leak inside the home". Item 16 - 20 on the USAA report address repairs made to the garage/apartment. Yes, we were aware that the garage roof needed to be replaced when we purchased the house, which has absolutely nothing to do with my complaint. There were drops of water dripping from the ceiling in March of 2016. That's the reason I called Starr to come inspect it. Starr gave us a proposal of $8700 to replace that portion of the roof and it was replaced in May of 2016. I have attached a picture of the interior wall where water began to drain down the wall after the roof replacement. The second attachment is a picture after Starr replaced the roof. The third is Starr's standing seam metal being removed, which clearly shows a thin piece of metal attached directly to the decking with no vapor barrier or insulation in between. The fourth attachment is a picture of the new roof installed by a different roofing company to replace the roof we paid Starr approximately $8500 to install. Most roofing companies understand their customers want a roof that doesn't leak and most customers will continue to complain as long as it does. It shouldn't be a difficult issue/customer.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] needs to compensate me $2054.00 for the damages to my sheet rock. Once I receive a payment in that amount I will forgive that damage.Mr. [redacted] needs to address the failure to remove and replace the tar paper on my roof. Mr. [redacted] needs to address that he told me he had to bring my roof up to code by installing drip edge. He failed to install drip edge. He needs to compensate my for those two issues to comply with his contract with me. Once this is accomplished we bot can move on.
Regards,
[redacted]
This matter has been assigned to our attorney.
Starr strives for customer satisfaction. We take all reviews and complaints seriously. I use the information to evaluate and improve our process.I strongly disagree with the customers statement that we directly consulted them on roofing issues prior to their purchase of the home....
The customer purchased the home with knowledge that the home had multiple and serious defects to the design, construction, roofing and exterior. We did not consult with them prior to their purchase. After the customer purchased the home we advised them multiple time in multiple ways that the home is in need of a complete exterior rehab which is a complex project Replacing only a section of the roof doesn't fix the other issues relating to the water leaking into the home. Regardless they requested we replace only a section of the roof. The roof replaced by Starr has since been leak tested with the customer present. She observed while we demonstrated to her that the roof was not leaking. She was shown that the likely source of the leak was the adjacent stucco wall. Partial roof repairs are not a guarantee that the rest of roof or adjacent stucco, flashings or wall will leak.
I am only now seeing this document. I do not know if it was...
sent before now. I called to follow up previously and this response was not mentioned. My complaints are founded. The damage to my home was done during roofing. Mr. [redacted] said he would arrive at my home to review the damage. He did not appear. When I reminded him, he said he was not going to come look at the damage. Mr [redacted] advised me that he had to bring my roof up to code and that included drip edge. Mr [redacted] announced he was not going to install drip edge because I have gutters. The estimate included a solar attic vent and three other vents as well as tar paper which Mr [redacted] announced he was not going to replace. I do not know Mr [redacted]'s attorney because I have not been informed who that is. I though Mr [redacted] and I were in negotiations for the damage caused. Evidently not. Please make Mr [redacted] take responsibility for his actions! Best Regards, [redacted]
[redacted]
Starr Roofing is a long term accredited member of the Revdex.com. Starr has an excellent record of conducting good business. We address each and every issue relating to our operations. Occasionally we miss the mark or have a difficult issue/customer. This customers accusation that we are bad roofing company with bad managers that lie to our customers and avoid issues is unwarranted. The email attached acknowledges that prior to the purchase of the home you were aware that the roof was in very bad condition and severely deteriorated. Starr's original and still current view is that the entire roof and all adjacent siding require replacement. Attached texts demonstrate our recommendation to do just that. Also stated was that "prior to starrs working on the roof there was absolutely no indication of a problem inside the home". This is false, the USAA claim clearly shows that items 16-20 are to repair interior water damage cause by a previous and existing leak. Starr's roof is not leaking. At the customers request/demand we conducted a test to determine the source of the leak. In the customers presence after a lengthy test we were not able to make the roof leak. water was then applied to the stucco siding. Within a short time the leak was apparent. The customer demanded this testing and observed the results. The stucco is the source of the leak. Tell us why here...