Heartland Family Dental Care Reviews (1)
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Heartland Family Dental Care Rating
Address: 1200 Network Centre Drive, Suite B, Effingham, Illinois, United States, 62401
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On 3/28/Ms*** signed treatment plan for bridge, tooth extraction, and fillingShe paid $out of her $balance that daySince she paid such a large amount at that time, we gave her $discountShe came back on April and made a payment of $so the bridge work was paid in
full at that timeShe came back for bridge delivery and she had a cavity left to do so it was doneShe was due with a balance of $for the fillingWe thought possibly her insurance would cover a portion, but she had already hit her maximum at that pointOn August *** called and asked about her invoice sent to herWe spoke to *** on September and she stated she didn’t know she had a filling and complained it took to long for our company to send her a statementWe explained to her the billing and told her she signed a treatment plan agreeing to this, *** then hung up the phone and disconnected the callShe then called on 9/stating she was currently having eye problems and to cancel her appointmentShe did not pay the bill so she was then sent to collectionsWe have been in contact with Ms*** multiple times and have explained the billing questions to her