Heartland Ham Company

Our controller, [redacted] spoke with Ms [redacted] today The we were attempting to collect was for the initial service call to diagnose the problem Ms [redacted] did not reply to previous phone messages and letters, but did respond to a letter sent by Mr [redacted] Today was the first time we heard from Ms***, we did not previously know there was a problem with the service provided Mr [redacted] thanked her for calling and letting us know that there was a problemHe apologized that there was a problem with our service and advised her that she owed nothing

The matter has been resolvedWe spoke with Ms*** and advised her that based upon her complaint we were not expecting paymentFurther, Mr*** sent a letter confirming their conversation and acknowledging that Goldwing wasn't expecting paymentBased upon the telephone conversation with Ms*** yesterday, both sides consider the matter closedThank you for allowing us to reply and please let me know if we can provide additional information or clarification

Thank you for the letter from Mr& Mrs*** regarding their Samsung range. I apologize for the inconvenience and the problems they are having. We have spoken to Mr*** and have made arrangements to have a different technician out on 8-8-to take a look at the unit and
contact the tech line at Samsung should additional help be needed. We will expedite what ever needs to be done in order to have their unit operating correctly.Sincerely,Goldwing Appliance

I appreciate Mr. [redacted]'s customer service as per the related problem.I trust it was taken seriously and the issue will be resolved.   I just want to make it clear, that I HAD ALREADY  talked to the tech after cancelling his plan to order the part and return.  He already knew I was unhappy with what I had been told and wanted me to instantly pay the service fee over the phone.  I told him I would not pay then, but to send an invoice and we would talk and take care of it afterwards.  No other telephone messages, texts or emails were attempted or delivered besides the invoice.  Again, I appreciate Mr. [redacted] discussing the issue with me today.

Thank you for the letter from Mr. & Mrs. [redacted] regarding their Samsung range.  I apologize for the inconvenience and the problems they are having.  We have spoken to Mr. [redacted] and have made arrangements to have a different technician out on 8-8-2017 to take a look at the unit and contact the tech line at Samsung should additional help be needed.  We will expedite what ever needs to be done in order to have their unit operating correctly.Sincerely,Goldwing Appliance

Our controller, [redacted] spoke with Ms. [redacted] today.  The 84.95 we were attempting to collect was for the initial service call to diagnose the problem.  Ms. [redacted] did not reply to previous phone messages and letters, but did respond to a letter sent by Mr. [redacted]. Today was the...

first time we heard from Ms. [redacted], we did not previously know there was a problem with the service provided.  Mr. [redacted] thanked her for calling and letting us know that there was a problem. He apologized that there was a problem with our service and advised her that she owed nothing.