Heartland Management & Realty Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is a very unprofessional business woman as shown in her response.  My complaint is based on the lease dated April 2015-Aug 2015.  If I was such a horrible tenant she should've terminated the previous leases which are now a mute issue.  What she fell to mention is how she tried to solicit my business as a new home owner with her being my agent.  When I pointed out the fact I was currently in a lease she said don't worry about it I can get you out of it (unprofessional).  What would the owners of the home think of that had they known.This can go on and on but I'll stop there.  I did receive a check from Heartland Management and Realty ([redacted]) which does not fully satisfy my complaint.  She's being selective on what she wants to honor.  I'm posting the section in which N/A was typed in on the lease.  It included the entire section 5. (a)(b)(c)1. 2. 3. 4. 5. 6. not just the cleaning of the carpets as she stated. (selective)  I have been gracious in allowing the cleaning fees listed in the same section.  I will consider this complaint closed when I received the late fees [redacted] stated I refused pay listed in the same section.  Each late payment she listed was the very next day which the payment was in the mailbox prior to the start of the business day.  July 5 was a Sunday and the check was in the mailbox on that day before the start of the next business day.   Furthermore you were two months in returning my deposit maybe I should ask for 5% of the deposit plus $10.00 per day thereafter while delinquent. The mold in the concreate wall behind and on the sides of the washer did not violated any agreement signed by me.  The washer was there when I moved into the house.  There is also a clause in the leased which states there would be yearly inspections done by the landlord [redacted] came by once in almost 4 yrs.  When her professionals checked the basement she received notice there was additional mold in the basement which I was unaware.  By the way the mold was not contained to one room it had grown from laundry room to two closets, a room connected to the laundry room and the garage wall. (infected) I expect to receive terroneous late fee you deducted from the deposit or the $125.00 cleaning fee.  The choice is yours.    
Regards,
[redacted]