Heartland of Fort Worth

BEWARE - This is a horrible facility. My father was taken to this location to receive rehabilitation assistance. There is a substantial lack of communication between the staff to the family members / patients. On many occasions we contacted the administrator of admissions and she frequently placed blame on others as opposed to accepting responsibility. In addition, our calls went unreturned until we confronted them.

Male staff that administered medications was often irritated and would place his hands near my father's face.

My father was taken to the hospital without any communication to his family members. When we asked why the facility advised they contacted the first person listed. This person was someone from over 6+ years ago who we are no longer in contact with. This was an old number on his chart and it was not updated from the hospital discharge paperwork. However, they violated HIPPA by providing this information to the contact.

We had to repeatedly ask for tubes to be drained to avoid infection. When we did so there was visible frustration from the staff.

They admitted to multiple mistakes and advised they could complete a complaint form. I feel horrible for anyone who takes their family members here. You will have to be on them non-stop and even if you are they will continue to make mistakes. Visit the facility, it alone confirms negative reviews.