HeartMagic

My business is 100% web-based, and virtually 100% of the time payment is made via paypal or credit card When people send checks, especially without contacting us first , they sometimes get cashed by my secretary without an order being printed, because checks come in with little information as to what they are, and truthfully we only get a “check in the mail” kind of order maybe once a year We’re a tiny company and don’t have procedures in place for check payment, and unfortunately they sometimes slip thru the cracksComplicating this is that my secretary moved out of town and the new one I just hired probably didn’t realize what to do with this check other than cash it IT was an unfortunate series of events all at once, and for that I apologize That said, I am surprised that [redacted] sent emails that got returned as undeliverable, because that just isn’t the case we’re here, and we answer emails I have absolutely nothing from here on my servers SO here’s the bottom line I’ll be happy to refund her today, and in addition I’ll send her a full set of CD’s for free I’ll send you the UPS tracking number later today I want to keep all my customers happy., and believe me for $32.50, I’m not going to risk any teensy part of my otherwise perfect ‘customers are happy” reputation!!! The address you provided in your email to me is: [redacted] [redacted] ** [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] The street name looks a little weird, as if it may be a typo, but that’s where I’m going to send the package unless you tell me otherwise in the next minutes or so [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My business is 100% web-based, and virtually 100% of the time payment is made via paypal or credit card.  When people send checks, especially without contacting us first , they sometimes get cashed by my secretary without an order being printed, because checks come in with little information as...

to what they are, and truthfully we only get a “check in the mail” kind of order maybe once a year.  We’re a tiny company and don’t have procedures in place for check payment, and unfortunately they sometimes slip thru the cracks. Complicating this is that my secretary moved out of town and the new one I just hired probably didn’t realize what to do with this check other than cash it.   IT was an unfortunate series of events all at once, and for that I apologize.
  That said, I am surprised that [redacted] sent emails that got returned as undeliverable, because that just isn’t the case.  we’re here, and we answer emails.  I have absolutely nothing from here on my servers.
SO here’s the bottom line…   I’ll be happy to refund her today, and in addition I’ll send her a full set of 6 CD’s for free.  I’ll send you the UPS tracking number later today.
   I want to keep all my customers happy., and believe me for $32.50, I’m not going to risk any teensy part of my otherwise perfect ‘customers are happy” reputation!!!
 
The address you provided in your email to me is:
 
[redacted] 
[redacted] 
[redacted]
Daytime Phone: ###-###-####
E-mail: [redacted]
 
The street name looks a little weird, as if it may be a typo, but that’s where I’m going to send the package unless you tell me otherwise in the next 30 minutes or so.
 
 
 
[redacted]

Review: In January of 2014 I sent a check dated 1/21/14, for the purchase of 2 C.D.s.According to my bank statement the check was cashed 1/31/14.The amount was for 32.50.Delivery on the HeartMagic website said 1 to 2 weeks.I have not received any C.D.s.My attempt to make contact with the company through e-mail was sent back to me, undeliverable.Desired Settlement: I would like a full refund or the merchandise I ordered.

Business

Response:

My business is 100% web-based, and virtually 100% of the time payment is made via paypal or credit card. When people send checks, especially without contacting us first , they sometimes get cashed by my secretary without an order being printed, because checks come in with little information as to what they are, and truthfully we only get a “check in the mail” kind of order maybe once a year. We’re a tiny company and don’t have procedures in place for check payment, and unfortunately they sometimes slip thru the cracks. Complicating this is that my secretary moved out of town and the new one I just hired probably didn’t realize what to do with this check other than cash it. IT was an unfortunate series of events all at once, and for that I apologize.

That said, I am surprised that [redacted] sent emails that got returned as undeliverable, because that just isn’t the case. we’re here, and we answer emails. I have absolutely nothing from here on my servers.

SO here’s the bottom line… I’ll be happy to refund her today, and in addition I’ll send her a full set of 6 CD’s for free. I’ll send you the UPS tracking number later today.

I want to keep all my customers happy., and believe me for $32.50, I’m not going to risk any teensy part of my otherwise perfect ‘customers are happy” reputation!!!

The address you provided in your email to me is:

Daytime Phone: ###-###-####

E-mail: [redacted]

The street name looks a little weird, as if it may be a typo, but that’s where I’m going to send the package unless you tell me otherwise in the next 30 minutes or so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,