Hearts Decor Interiors & Accessories Co, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Date Sent: 3/6/7:04:PM I just read the rejection notice from *** Which of course I am disappointed to hear thatFirst of all regarding the clock The clock was put on layaway and the customer never picked it up so I went ahead and just gave her the money from the layaway That note should of been put in the report that was my fault I was hurrying to leave town so I did miss that notation However, I thought she would be happy since she got the clock back and still got paid money for it from the layaway money It looks like she responded before she received my letter and payments of $paid in two separate checks one being and another I mailed it out the same day I contacted Revdex.com so she probably has that by nowTherefore, *** should of by now received the two payments one being as she requested and that I agreed to pay and for the chair The chair was priced originally for I paid her more for the damaged chair. So I am not sure what else I can do for her the chair was held for pick up for months and for one reason or the other it did not get picked up When we were to deliver it we were told not toPlease let me know how I can get this resolved once and for all I am doing my best to make this right with her and it seams like I am not doing something right I have never had a complaint like this before so do want to get this put behind us with all parties happy

I am very disapointed that My longtime client would file a complaint to Revdex.com on our business dealings with her consigment account We have done business with them two time now THe fist consignment order we felt went very well The items were difficult sales due to age and style
of some pleces however we felt we were able to get fair prices for them On our contract there is a big line a the bottom of the contract stating that to call 503-810-only do not call store This is because there is only two people how have access that information and our consignors will get a immediate response Also on our contract (I can provide a copy of our contracts if needed) It does indicate we close our each consignmetn cycle at the end of the month and our bookkeeper at this time will do reconcilations for store sells, internet sale, online advertising sales, layaway sales and staging salesOur bookkeeper deadline to have all sales reports paymetns and other information to store for pick up I ***s case we mailed her payments since she lives in California Her contract was expired in AugustSInce she lived out of town and was having dificulity in picking the unsold items upWe agreed to extend there account for additonal 30days We really didnt want to do this due to the quality of the pieces and difficulty of finding a buyer for them but we went ahead and did We enjoyed *** an *** and wanted to help Yes, *** did email inquireing about her account but it was not times I tried to get back to her as soon as I could SHe did call during the time of me loosing two fmaily members and I had to be gone for a while and tried to help long distance She was very understanding and was ver gracious so all though was good We sent monies owed to her and yes she is correct to say that a check sent did not have the items listed on bottom on check only the amountI reviewed this and it looked like the printer with the new checks we had had cut off the bottom part showing items sold We apologized and she seems ok since we did follow up and send her the information needed Her brother talked to me about a couple of items that were not sellingI mentioned we should lower prices because of the quality of the pieces and customers appeared not interested It is very common to have customers feel that their items are worth so much more than what the resale market will bearHer brother and I agree to lower the prices to hurry and try to finsih up their consignment orderSO we lowered prices to enhance sales We do our best to be patient and kind and we feel communication is important We always want happy consignors and customers so we are constantly trying to improve WE are a small business with no POS system yet and is still doing everything by handHowever, we do have a good system in place It may take longer but we are able to keep track by using organizing tools and good proven systemsin place We are saving for a new POS System and more security cameras which will help us a great deal *** mentioned a rocker in question Our side of the is story is she had a small youth rocker oak with no arms and had a slit in the bottom of the chair IT was price to be sold as is When I called the store the day *** had asked if everything was sold, I was told a gal saw it on line and is coming into buy it Well, I jumped the gun, my fault, I went ahead and told *** it was soldWEll when the gal came in to purchase the chair as she told us on the phone after seeing the chair in person due to condition she refused to purchase the chair SO we put the chair in the storage for it to be picked upSHe had a very nice guy friend come by the store to pick up any unsold itemsWHen this pick up happend the paperwork I had and a check mark by the rocker which was a mistake since buyer backed out So we told *** that the chair is still available for pick up We were told to have it out front and she will send her friend over to pick up chair We had that chair in front for over weeks and no one came or called us We thought they had changed their minds which happens expecially on donation piecesTO be safe we did not donate the item we had put in the back far corner of our storage area in case they decided to pick it up Well a couple of more weeks went by and *** friend came in unanounced not letting us know he was coming We had a huge truck unload that day and they had emptied the trucks good all in front of where that chair was There was only me with sprained ankle and one other petite girl there helping me that dayWe did not have the strength or time to move all the boxes and furniture out of way of chair out when he was there I had asked him if he could come back he said no I also offered to just pay for the chair over the amount it was listed for to cover his gas He called *** while I was there and she said noSo I had offered to get that chair and deliver it myself to be done with it When I was away at my husbands funeral I got a message that his friend was in the hospital and do not deliver chairSO I reply OK I had sent another text to her when I returned to Portland to see if her friend is still in hospital and to let us know when she wants us to deliver chair.No word back to me as of yet So this is where we are at I would love to close this account out After sending my last text to *** I was suprised to find a email from Revdex.com where *** filed a complaint against our company I wish she would of just called me personallySHe always called the store or emailed that store when she was told to call me directly We do feel we have did our best to help *** Yes we might of slipped a couple of times in being more prompts in returning her calls we are more strict in doing so now We are human and we have always taken pride that if we make a mistake we will own it and make good to our customer in all ways possibleWe are learning too and we want to take this unfortuante complaint and learn by it and make sure it doesnt happen again WE take great pride in helping our seniors and proud of our company We are very sorry *** is not happy with usWe were trying to be nice in extending her contract longer and to accept items that we normally wouldnt due to resale market but we did because she needed help We will handle a case like this differently if there is another time but we will make sure there will be no other time for complaints So if you will help me figure out how we can make *** happy and close her account I am ready to put a end to this and move onThank you and please call me so I fully understand how to proceed in solving this problemI have never had a complaint to Revdex.com for years so I would appreciate your suggestionsI will be more than happy to send *** if she will let me close her account and we can move on We all learn by our mistakes especially working with publicI appreciate Revdex.com I have learned a lot from your organizationThank you There probably more that I can add to the case but hopefully this will be enough to make all parties satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
At this time, I wish to "re-open" this case as the issues previously presented are not resolved.
 
I would appreciate if the Business in question comply with my request for a "written recap" of all items consigned, sold and for how much.
 
I will accept the Business offer of $100 check and will make arrangements for the said "Rocker" to be delivered to another address.
 
Thank you and Kind Regards,
[redacted]
Sincerely,[redacted]