HeartStart Training

Revdex.com:At this time, my complaint, ID [redacted] regarding HeartStart Training has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding HeartStart Training has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
My fiance contacted the manager, [redacted], after I had placed my complaint via Revdex.com and after discussion Eric agreed to drop the rescheduling fee to $20.  This was considered satisfactory and was agreed to by us and I have rescheduled my course with the...

business under the modified arrangements.  This is in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On Friday 1/**/14 I scheduled an appointment with heartstart training astoria location online for Monday February ** 2014. The class was paid in advance $65 for the renewal BLS course for health care providers. Today Feb. **i called to reschedule due to the dangerous weather conditions along with the NYS advisory to avoid all unnecessary travel. Although the rescheduling fee is $40 I would expect a company to waive this fee due to the weather advisory. I was informed they would not waive the additional $40 fee because the instructor was still going to be present. In other words had this instructor not been able to travel in as I am due to the dangerous weather conditions, my rescheduling fee would have been waived. Furthermore, I used this business to renew my BLS every 2 years so I am a loyal customer with no previous incidents of rescheduling, cancelling, or not showing. This is absurd. For the mere principal of unethical policy with no consideration for a customers travel safety due to weather and NYS Advisories I informed the company that I would not reschedule with them for an additional $40. This being more than 50% the cost of the renewal course which is nonrefundable. I'd much rather pay an additional $25 to another company that will take into consideration a customers safety due to travel during a period with such a weather advisory In effect.Desired Settlement: I would desire a full refund of my $65 or a waive of the $40 rescheduling fee due to the weather advisory.

Consumer

Response:

My fiance contacted the manager, [redacted], after I had placed my complaint via Revdex.com and after discussion Eric agreed to drop the rescheduling fee to $20. This was considered satisfactory and was agreed to by us and I have rescheduled my course with the business under the modified arrangements. This is in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I tried to cancelled my order within 4 hrs. I was misinformed at their website that I have to buy a separate course which I found not a cost effective for me , when I called to explain the person who answered was screaming at me telling me there is a no refund policy, I did not check the policy . But it made me afraid that this company is no good the way they deal with the caller.Desired Settlement: I need refund since it was done less than 24 hrs.

Business

Response:

Dear [redacted],

We have received your letter regarding the complaint made by [redacted]. HeartStart Training regrets that [redacted] was concerned about her interactions with our company. However, we feel that she did not fully read the policies or the course summaries on our website. [redacted] purchased an ACLS Heartcode Skills Test from our website on July *, 2013. This entitles her to come in to one of our locations after completion of an online course and have her skills tested out so that she can get her American Heart Association completion card. She then sent us an email asking for her Online Course Key. As she did not purchase the Online Course Key, we did not send her one. The online course key is purchased directly from the AHA for ACLS and PALS courses as we do not keep the keys in stock for the advanced courses. I sent her an email stating that she had purchased skills testing, not an online key. She then stated that she had been confused and wanted a refund. Through email, I informed her that we do not issue refunds as per our company policy that she had to agree to prior to her purchase. I then left for the night. She called that evening and spoke to one of our evening customer service representatives. He also stated that we do not issue refunds as per our policy. She then asked if she could take the classroom course, and the representative said that we could use her current payment toward the classroom course. She called back later and told him that she did not want to do that and that she wanted to cancel and get a refund. Once again the representative told her that we do not issue

refunds. [redacted] refused to accept our policies and just kept insisting on a refund, whereas our representative was telling her that it was not possible. [redacted] called back the next day while I was back in the office, and I directed her to my supervisor, [redacted] also informed her that we do not issue refunds as per our posted (and agreed upon) policies, but she could use the deposit toward future courses. [redacted] stated that she did not want to use the registration toward future courses because she had found out that her hospital was offering the course for free.

Please see the copy of our policies included with this letter.

Review: I took a CPR instructor course. I followed all of the stated policies of Heartstartny, but they lost my records and refused to issue a certification card.Desired Settlement: HeartstartNY should apologize and refund my full amount of $380 . They should no longer offer instructor classes because they clearly cannot manage their own accounts and records.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding HeartStart Training has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,