Heartwood Rebuilding Services, Inc.

Revdex.com,Thanks for the notice regarding our service to *** ***and your assistance in assuring ** *** that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinetsThe fact that we had to go through a big box store to
purchase thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective partsThe rep was off most of the month ofDecember and the cabinet company closed for weeks over ChristmasIn this light,I would agree that the process took too longI will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/via email1/13/via phone conversation1/16/via email1/23/via email2/2/via email2/3/via email2/4/via email2/19/via email2/19/via email2/24/via email** *** repairs were completed on 2.26.15.Thanks,*** ***

Review: I have incurred poor service and a lack of respect for my home since I chose this company from a list provided by my insurance company. The project lead has screamed, threatened and tried to use methods of manipulation on this job that was supposed to take 3 weeks and took over 5 months to complete for a water damage claim.

Once the project was supposedly completed in less than 3 months the materials they used are failing...I'm having a hard time getting information from them and it has been more than 2 months since I contacted them and my repairs have not been made nor can I get a date estimate as to when my"warranty" work will be completed.Desired Settlement: I would like my cabinet replaced and if necessary my drawer as well

Business

Response:

Revdex.com,Thanks for the notice regarding our service to [redacted]and your assistance in assuring [redacted] that Heartwood Rebuilding Servicestakes her complaint seriously and had been working to alleviate the defects inher cabinets. The fact that we had to go through a big box store to purchase thematching cabinets and parts for her repairs, (that unfortunately came indefective) made it difficult to arrange for the manufacturer’s representative toinspect and provide non-defective parts. The rep was off most of the month ofDecember and the cabinet company closed for 2 weeks over Christmas. In this light,I would agree that the process took too long. I will contest her contentionthat we have not kept her informed and we even possess the notes and emails tosupport that contention.12/23/14 via email1/13/15 via phone conversation1/16/15 via email1/23/15 via email2/2/15 via email2/3/15 via email2/4/15 via email2/19/15 via email2/19/15 via email2/24/15 via email[redacted] repairs were completed on 2.26.15.Thanks,[redacted]