HearUsRoar

Jan 15, I placed an order for Order # [redacted] (hat) & was told by their advertising, I'd receive it by Jan 20th (The Womens March 1/20/18) I've sent several emails regarding an update on eta of hatThe company finally replied March 7, AFTER I advised them I was reporting themThey claimed my item was mailed that weekToday is Friday March 22nd and I have yet to receive my item

We clearly state on our product description for this product that this particular product takes several weeks to shipThe customer was made aware of this fact both before and after her purchaseShe will receive her purchase, per the timeframe as noted on the website

HelloI placed an order with Hear Us Roar two months ago and still have not received my order though I've paid for the productI received multiple emails saying there were production issues and I've been patientTwo weeks ago I received an email saying the issues were resolved and that shipments were beginningStill my order has not shippedI've emailed Hear Us Roar twice requesting an update and have not received a response

ORDER # [redacted] has not been sent nor has my bank account been credited even though I've sent emails requesting such

Good Morning
On March 2, 2018, I purchased an item , Order #*** from Hear Us Roar and have yet to receive itI have emailed and have heard from the company claiming they will "look into the order"I have had no further contact and don't expect to, as I'm convinced that this is a scam in the name of WomenI want my money refunded to my cardThe transaction number for my AMEX Serve card is *** for $ Please respond accordinglyThank you
Sincerely,
*** ***

On January 10, I placed an order for a "free" *** hat with this organizationWhile the hat was free, they still charged my credit card on Jan for shipping ($8.95)It has been nearly a month since I placed my orderSince that time, I have emailed them three timesThe first time (Jan 17) I did receive a reply saying that my hat would ship in a few weeksI sent another email on Jan and Feb and have not yet received a replyI have also sent a message on Facebook on January 30, to which I have still not received a replyAlso, I sent a message through their web site on the Contact Us pageNormally I would be patient, however when I went on their Facebook page, under the Community tab, there were similar complaintsPlus, during the period between Jan and Jan 29, I received three promotional emails from this company advertising more hats and merchandise in stock

ORDER #*** has not been sent nor has my bank account been credited even though I've sent emails requesting such

I ordered a product on December 30thWas told I would receive it before Jan 20thWas told it was shippedNever shipped, no contact back from company when I asked for tracking infoWill not refund my money

I placed an order (#***) on 1/20/for a sweatshirt and a headband with this companyI received the wrong item (I wanted a zip up hoodie and received a pullover type) and have emailed them SIX TIMES trying to exchange this sweatshirt and received NO REPLY! I do however receive DAILY emails advertising other merchandiseI never received the headband eitherIn my last two emails to this company I let them know I was going to report them and still heard nothingConveniently; they have a day return policy! I’m thoroughly displeased with their total lack of customer serviceThe company also DOES NOT publish a phone contact number

January I place and order that consist of shirts and headwear itemsI have received the shirts but not the headwearI have reached out to this company so many times via email, website and Facebook
Once I was told that they were back ordered because a shipment never made it to their warehouse but I should receive them ASAP because new shipment was coming
Well that never happenedI inquired several times on Facebook and Facebook messenger after getting no response any longer from emailMy comments were tagged as spam, then deleted and now blocked
I have no others way to contact themHowever I still get their promotional emails still advytje headwear!!!
If they do not plan on completing my order I wish to return shirts for a full refund
Please advise on what I should be doing or what steps to take to resolve my issue
Thanks!

HearUsRoar, based at *** *** ** in *** ** is an online business I saw its advertisement of a free headband on Facebook and looked further into how to receive a free headband It was promoting the Women's March, which is occurring tomorrow The catch was that you had to buy another item to get the free headband I ordered a sweatshirt, which arrived on time Despite several attempts at communication, I've not received the headband or any tracking on its shipment The problem here is the ethics of promising something for free and then failing to deliver that while the customer fulfills their part of the deal by purchasing an item Granted, it was a scam, and a well played one, but I hope that the Revdex.com of Texas is interested in protecting other customers from this scam being perpetrated in your capital It is dishonest advertising

Jan 15, I placed an order for Order # *** (hat) & was told by their advertising, I'd receive it by Jan 20th (The Womens March 1/20/18) I've sent several emails regarding an update on eta of hatThe company finally replied March 7, AFTER I advised them I was reporting themThey claimed my item was mailed that weekToday is Friday March 22nd and I have yet to receive my item

HelloI placed an order with Hear Us Roar two months ago and still have not received my order though I've paid for the productI received multiple emails saying there were production issues and I've been patientTwo weeks ago I received an email saying the issues were resolved and that shipments were beginningStill my order has not shippedI've emailed Hear Us Roar twice requesting an update and have not received a response

Complaint: ***
I am rejecting this response because:They lied to me and said my order shipped on January They have no tracking number to give me, and their webpage says that it is still getting ready to be shippedNow their customer service will not even respond to my emailsI just want my money back. Evidence (screenshots attached):Current order status as of 1/26/on ***: Order #*** Thank you Laurie! Your order is confirmedWe've accepted your order, and we're getting it readyCome back to this page for updates on your order status Email from *** (***) 1/13/2018: Hi ***As noted on the product description for these hats ": Due to the popularity of this product, please allow up to a few weeks for shipping" Your hats have shipped, I should have tracking information for you by Monday. Hear Us Roar*** Email from *** (***) 1/17/with no link for tracking information: Hello, You can track them hereThey should be in San Francisco today or tomorrow and then on the way to you. Hear Us Roar***
Regards,
*** ***

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to withdraw my order and receive a refund on my credit card. I would also like a response from the company indicating that the refund was given.
Regards,
[redacted]

We understand that customers are experiencing longer than normal wait times for headbands and pink beanies (and in some cases, other hats).  As noted on the product description, normal times are 2-3 weeks for these hats. Our straw hats ship within 1 week. We are working hard to get...

everyone's orders out to them. We've had an overwhelming response to our free hat offer and our little team is behind in shipping and fulfilling orders. We've also experienced holiday and weather-related delays over the past month. Please rest assured that your order will arrive, and we greatly appreciate your patience. We apologize for the delay!

We clearly state on our product description for this product that this particular product takes several weeks to ship. The customer was made aware of this fact both before and after her purchase. She will receive her purchase, per the timeframe as noted on the website.