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Review: I have had no working heat in my home in Pelham for three days. I have a three year old son.

The first service man told us we needed a new relay for our boiler. The second service man told us we needed a new motor for our boiler (two days without heat). We then spent all of the THIRD day (December **) waiting for the motor to be replaced. A Service Man came, did not have the part with him, seemed to not have any idea what we were talking about, was rude, and then left. Another Service Man was nice enough to keep in touch with us all day but then ultimately did not show up with the part. Did I mention I have a three year old son?

I understand now why Century Star Fuel, who we are being serviced by through Heat USA, has an "F" rating on the Revdex.com.

I will not pay for the last oil delivery from Century Star Fuel. I am also sending them the receipts for the hotel stay that will be needed for tonight so my child doesn't freeze.Desired Settlement: Service by another company if Heat USA wants to retain our business. Will not pay for last oil delivery.

Business

Response:

Good afternoon [redacted],

It was a pleasure speaking to you today.

I would like to briefly explain what happened with [redacted], who resides at [redacted]. We found out about [redacted]' situation on Sunday, December **, 2013. That evening, we had contacted the owner of Century Star, one of our service providers, to discuss and resolve the matter. We then had learned that the heat to [redacted]' home was restored to his satisfaction.

We spoke to [redacted] this afternoon who confirmed that the situation has now been resolved.

If you have any further questions, feel free to call me at *

Once this case is closed, please fax us a letter stating this. Our fax number is [redacted]

Thank you,

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Description: OILS-FUEL

Address: 4500 Lee Rd Ste B, Cleveland, Ohio, United States, 44128

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Web:

www.goldstarsealcoating.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Heat USA, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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