Heather Ridge Apartments

Nobody was taken advantage of everything is signed and initialed and written on the invoice in regards to the pricing The bill is correct the customer was fully aware of all of the pricing and signed off on everything The $was not something the customer was entitled to it was given for customer satisfaction We have never had a complaint on this technician before and he followed protocol and everything was signed for My question would be if there was a dispute in pricing why would you give your credit card number to the technician and sign off that the work was complete and wait for the technician to leave to call and complain If it were me personally and this "truly" were the situation I would not have given any form of payment until the situation was rectified At this time we feel we went above and beyond for this customer by giving her a $refund that she really wasn't entitled to and are choosing not to issue any further credits

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is in no way "buyer's remorse" as is suggested by the companyTheir tech misrepresented the cost of his workI believe that when the tech mentioned 30.00, that he wanted me to pay him cash and that their would never have been any service chargeHe would have charged me the service fee, pocketed his 30.00, and his boss would have been none the wiserThis is not professional behaviorTheir tech made a mistakeI was unaware of the refund until I read about it here in the businesses response to my complaintI want my additional refunded to meThis tech ripped me offMy father was there to witness the entire eventHe is a retired *** *** ***, and would be happy to attest to this scenario if need beNo one deserves to be taken advantage of in this wayI don't want this to happen to anyone elsePlease feel free to call me if you need any further information. Regards,
*** ***

To whom it may concern:Resident *** *. *** has resided in apartment *** since June In this time he has reported 3work order requests for repairs on 12/3/2015, 4/26/& 4/26/02016.December 3, service request was for leak coming in from the top of the sliding glass door,
residentthinks it is coming from deck aboveThis work order was completed on December 5, 2015.On April 261h, the second work order came in during his residency and it is in response to the firstfrom nearly months priorIt is for water leaking over the slider on the inside and outside.Maintenance addressed this and closed out the work order on April 26th, 2016.There was another work order that came in on April 26, and it was a list of items needed for hisapartment homeAll of these items were addressed and completed by April 28, by our on siteMaintenance Staff.Due to privacy laws we will not be commenting on the other residents in regards to their work ordersand requests.Our management team strongly encourages the residents communicate their concerns and/or requests,so we have the opportunity to resolve the issueWe strive to make this property shine and a place ourresidents are proud to call home.Therefore in resolution, we would like to communicate clearly that our team is maintaining the propertyand its buildingsIf there are concerns or repairs we become aware of, management will respond andaddress issues timely and try to have a resolution to satisfy all partiesThe management team is in theoffice Monday through Friday 9:am to 6:pm to accept the specific requests if neededResidentsare given full opportunity to enter their own requests on line as well
Sincerely,Lea T***, Portfolio ManagerFPI Management

RE: Complaint# ***We were called to *** *** home on 2/20/15, she said she had no heatShe was told over the phone that the fee to come out to the home and run testing is $plus the cost of any repair to fix itAs the tech does on every call he went into the home wrote the
diagnostic test fee on the invoice ($99.00) and had her sign the authorization to proceed with the workAfter checking out the furnace and running his testing he found nothing wrong with the furnaceAt this point he went outside to check around and found a blockage to the intake lineHe advised the customer this would be $to take care of this wrote it on the invoice and had her initial the invoiceEnclosed is a copy of the actual invoice with the signatures and initials for any chargesWe have never had a complaint on this technician and at no time was the customer ever quoted a price of $to clear the intake lineIt is written on the invoice with the price and the customer initialed it as wellAfter the job was done the customer gave him a credit card to pay the bill for the $(which is the $diagnostic charge, as well as the $129.00), she then signed the invoice showing the work was complete and paid the billThe customer then called the office and stated she thought the total was $for everything, we advised her that wasn’t possible because she was told over the phone $to come out and run testing which she signed off on the invoice for, and then told additional $to clean the intake line which she initialed for making her total $Again the customer was fully aware of all charges and proper procedures were followedA credit of $was issued to the customer’s credit card on 3/4/strictly for customer satisfaction, the pricing on the invoice was correct and she knew and signed off for all servicesThe customer at no time was told it was an additional $after the $charge to clear the intake lineAgain she signed off on all pricing and I feel this is buyer’s remorseThere are many things people can do themselves once they watch the professionals and see what they do buy this does not entitle them to a credit.If you have any further questions please contact our office at ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of 06June2016, there has not been a building or health inspector present, which was the initial request for structural issues and health issues that pose a risk to the safety of the myself and other residents. Per the management response, the water leaks into the structure have not been resolved though a construction bidder did inspect but did not repair. Water seeps in through the kitchen walls, bathroom walls, and mold is present underneath the paint in the bathroom from an incorrect repair. The management verbally conveyed that there is no money in the budget for certain repairs pushing the issue back on the owner of the property for not allocating funds. They also said the management company Heather Ridge FPI does not allow rat traps per their internal rules as there is poison involved. Lastly, the maintenance person indicated there is asbestos in the ceilings. While code permits paint to seal it, sinking, cracking, and mold release that asbestos which puts the renters at risk of exposure. Other tenants have similar issues, such as sinking ceilings, water leaks, excessive mold leaching from within the sheet rock, which has prompted this request through the Revdex.com to mediate. Sincerely, [redacted]

Nobody was taken advantage of everything is signed and initialed and written on the invoice in regards to the pricing.  The bill is correct the customer was fully aware of all of the pricing and signed off on everything.  The $30.00 was not something the customer was entitled to it was given for customer satisfaction.  We have never had a complaint on this technician before and he followed protocol and everything was signed for.  My question would be if there was a dispute in pricing why would you give your credit card number to the technician and sign off that the work was complete and wait for the technician to leave to call and complain.  If it were me personally and this "truly" were the situation I would not have given any form of payment until the situation was rectified.  At this time we feel we went above and beyond for this customer by giving her a $30.00 refund that she really wasn't entitled to and are choosing not to issue any further credits.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Apparently the business owner is not willing to make this right. I reject the response, am not satisfied, and feel no resolution. With so many Revdex.com complaints on this business over the past few years, I cannot say that I am surprised. I should have refused to pay? The technician kept saying "It's too late. You already signed it!" I ask the business THIS question, what should I have done? Ripped the invoice out of the tech's hands and tore it up? Don't be absurd. That is why, as you stated, I called your business IMMEDIATELY after he left to attempt to resolve this issue. Apparently, you are STILL unwilling to do so. Buyer beware. Stay away from this crooked company.
Regards,
[redacted]