All American replaced our heat pump several years ago. The unit they installed is significantly larger than the old unit, as recommended by the sales person at the time. Since that time we have had repeated issues with high humidity levels in our house.
The humidity in our house is logged by a separate monitoring system. Humidity in our house rose after the installation of the unit, regularly reporting over 70% at both the thermostat and the monitoring system.
All American has made several adjustments to the system. The recommended humidity level in a home is ~50%. Even after multiple adjustments (decreasing the efficiency of the unit) the humidity in our house does not go below 55% in the summer, and for that we have to keep the house at 68 degrees. High humidity can cause mold and mildew growth.This has also caused significantly increased utility bills, not to mention that our house is cold.
All American staff who have come to our home have not been technically skilled. The original sales person told us we would eventually need an additional half ton of cooling when the tree cover over our house decreased, but after my later expressing concerns about the humidity I have been told that would not factor into a load calculation.
One technician explained that the humidity levels in our house were due to humidity coming in through our large glass window that faces the sun in the morning. When I pointed out that humidity is water in the air, and can't come through glass, he replied, "I don't know all that science-y stuff."
At another point a technician was supposed to make an adjustment to the air handler. When he returned he told me he'd made the exact same adjustment he'd made last time, which he thought he'd made earlier.
I've been told my duct work is well-sealed at one point, yet at a later point told it needed to be sealed better. I've been told my duct work is fine, and later told that it needed to be replaced. At one point when the humidity was high I've been told my crawl space was bone dry, yet later told the issue was being caused by moisture in the crawl space. After years of issues, All American found that they had not sealed the wall behind the thermostat, potentially causing faulty readings (sealing the wall did not resolve anything).
During my last interaction with the owner, he promised he would make things right. They no longer return my calls.
All American replaced our heat pump several years ago. The unit they installed is significantly larger than the old unit, as recommended by the sales person at the time. Since that time we have had repeated issues with high humidity levels in our house.
The humidity in our house is logged by a separate monitoring system. Humidity in our house rose after the installation of the unit, regularly reporting over 70% at both the thermostat and the monitoring system.
All American has made several adjustments to the system. The recommended humidity level in a home is ~50%. Even after multiple adjustments (decreasing the efficiency of the unit) the humidity in our house does not go below 55% in the summer, and for that we have to keep the house at 68 degrees. High humidity can cause mold and mildew growth.This has also caused significantly increased utility bills, not to mention that our house is cold.
All American staff who have come to our home have not been technically skilled. The original sales person told us we would eventually need an additional half ton of cooling when the tree cover over our house decreased, but after my later expressing concerns about the humidity I have been told that would not factor into a load calculation.
One technician explained that the humidity levels in our house were due to humidity coming in through our large glass window that faces the sun in the morning. When I pointed out that humidity is water in the air, and can't come through glass, he replied, "I don't know all that science-y stuff."
At another point a technician was supposed to make an adjustment to the air handler. When he returned he told me he'd made the exact same adjustment he'd made last time, which he thought he'd made earlier.
I've been told my duct work is well-sealed at one point, yet at a later point told it needed to be sealed better. I've been told my duct work is fine, and later told that it needed to be replaced. At one point when the humidity was high I've been told my crawl space was bone dry, yet later told the issue was being caused by moisture in the crawl space. After years of issues, All American found that they had not sealed the wall behind the thermostat, potentially causing faulty readings (sealing the wall did not resolve anything).
During my last interaction with the owner, he promised he would make things right. They no longer return my calls.