Heating and Cooling Experts, LLC

This may be the worst company I have ever used. They come out to my home for a warranty claim and the technician spends two minutes at my unit and says nothing is wrong. Few weeks later I turn on ac and boom it’s not working. New claim placed and same tech comes out. Says compressor is too hot and will come back in a day or two. I call to set an appointment but no one answers. I leave a message. 24 hours later no response. Called my warranty company and they are also unable to get ahold of them. Stay away from this company

This is a home warranty customer, not a customer of oursWe were sub contracted out here to look at this air conditioner At the time of service in June, there was a refrigerant leak outside that our technician detected and repaired We then preformed a pressure check and all was working will with no other leaks in the unit at that time The warranty company that contracted us out did not cover to add all the refrigerant, they only covered part of it We were paid $in total by the homeowner, not anywhere close to the $that he is stating We are sorry to hear that months later they are experiencing issues with their unit, but through is warranty service he has a 30-day warranty on service calls, worded in their contractWe would also like to point out that air conditioners, weather they are being used or not, are always under pressure and can develop a leak at any time We stand behind our diagnosis and repair, but cannot predict the futureThe unit was working and not leaking when we left in June and because of this we will not be issuing a refund

Had this company out, tech was very friendly, and got us back up and running same dayI was pleased with the services provided

Heating and Cooling Experts were sub-contracted by my Homebuyer's Warranty company [redacted] Warranty)This has been a very poor customer experience at best My furnace is not working properly, and we are in the early part of heating season The technician arrived and did not even introduce himself before trying to step into my house He was not courteous, and seemed interested only in leaving and getting to the next jobIn evaluating the furnace, the tech identified that it needed a new circuit board and likely some sort of a new gas control valve I called repeatedly over the next two weeks to this company and the warranty company for updates - neither ever called me to provide any status update, but recommended I take my time to call the other company for updates on partsFast forward two weeks when the circuit board finally is available, the technician arrives at my house (does not introduce himself to my wife) but before doing any work informs my wife that he does not know why he was sent out without the replacement valve I found out today that the valve was not ordered weeks ago, it was ordered the day the tech arrived with the new circuit board - two weeks after the first assessmentI understand that parts are not always immediately available - this is not the problem I'm angry first about never being provided ANY status updates, being instructed to call ON MY OWN to find the status of the replacement parts, and that the technician knew a second part was needed but that part WAS NOT ORDERED at the same time as the first My house has been in the mid 50's in the morning on more than one occasion already without bitter cold winter temperatures yet I cannot plan whether I need to get space heaters or not because Heating and Cooling Experts simply are not keeping me informedNot ordering both parts at the initial visit was either an oversight or lack of effort; based on the other parts of this experience it certainly feels like it is more the latter I don't get mad if things do not go smoothly - I get mad when people don't even try

I really appreciated Heating and Cooling Experts' quick response in regards to my work orderI was able to receive same day serviceThe tech that came out to our home was very courteous, and helpfulHe kept me informed as to what was going on with the unit and what repairs were needed/completedAfter our unit was back up and running, he left behind his card and encouraged us to call back with any questions or if we were having any more issuesThe office staff was just as friendlyI would use, and highly recommend this company for future service and check ups

I had them out through my warranty company The tech they sent was very nice and took his time to explain what was wrong with my unitI will definitely be using them in the future

As she stated, she is a home warranty customer We installed the part that was provided through her home warranty If there were problems after the install we offer warranty labor and parts and would have been more than happy to address the issues for her We will not be issuing any refund as services were rendered and when we left the job everything was working properly

I am rejecting this response because: They number one have never shown any GPS records or phone records that show they did infact show up at my propertyI have phone records as well as a camera system that never recorded their technicianUltimately this is just an unprofessional company that required attempts to fix a leak that another company repaired in their first attempt Regards, [redacted]

As this home owner stated, she is a home warranty customer, who sent us out as a 2nd opinion to find out what was wrong with her a/cAs stated she had her own company out prior to us coming. After our technicians diagnosed her unit, they let her know their findings. At
that point she got very rude and defensive and stated that the diagnosis that we had differed from the diagnosis from the company that she had previously had out, and she wanted us to complete the repairs through her warranty company that the previous company had said were badAt that point we let her know that we could not do that, through her warranty company who contracted us out we had to get diagnose for ourselves and then call it into their authorization department so they can determine how to proceed with the claimOur findings, were nothing similar to her previous company’s problemsWe had her entire problem fixed and cooling within minutes of being on this jobWhen we run these home warranty calls it is very common to have other companies out pushing their own product and their own solutionsThese home warranty calls are dispatched to us to find the mechanical problem and fix it, not to go off of sales recommendationsAll that we do is simply diagnose the problem and present this to the warranty company, who is the paying partyAgain, we found a much different problem than what her company did, and the repair was not nearly as in depth as what she was stating to usWhen we notified her of this she then got extremely rude with our technicians and started questioning their abilitiesWe then let her know that if she wanted yet another diagnosis, she could call her warranty company and request a another opinion company through them, but we could not change our report findings. Our technicians were never rude to her, although I wish I could say the same about her behavior, as she was very nasty towards our technicians, all because we would not change our diagnosis to her liking (which we are not allowed to do)Every day we service many, many customers, and most of them are grateful and very happy that they do not have high dollar expensive repairs, that they were told they needed. We find it odd that we received a complaint about us not finding a major problem and trying to sell her somethingThe two technicians who were out had years of experience and the other years of experience and are very qualifiedThe only thing we couldn’t comprehend was the treatment towards our technicians from her, which is not okayI am sorry that we did not give her the diagnosis that she had hoped for, but we did submit our findings to her warranty company, as we are advised to doShe is a customer of her home warranty, not our customerWe reported our findings to them, she needs to contact them for the report and for all future mattersAt this time, no disciplinary action will be taken on any technicianQuite honestly, we have not had any complaints on either technician that was at her home on that day, except for her complaint

The office staff is polite and the technician fixed my furnace and informed me about the importance of having my units maintained regularly I am very happy with the service I received

I am sorry that Mr*** feels this way, but we did go to his house for the appointment that was set, and even waved the missed appointment fee that we usually charge. These charges were due, and the fact is that he had to pay these charges regardless of who was out and because he paid us , he did not have to pay the other provider.We will not be issuing a refund

This company says it was started this year, they are they same people I had problems with last year They must have just changed hands on paper I called my home warranty company and they sent this company out to repair my heating unit The man shows up (same one from last year and we had problems then also) He took a part out and blew on it The unit seemed to start working but as soon as he left it stopped again I have tried to get them back out here several times and they have not shown up as to date Do not use them

This customer was contracted to us by his home warranty. His home warranty company ordered all parts for his repair and we had no control over where they ordered the m or when they became availableWe simply install the parts we are supplied withWe installed this part the warranty
company on ordered the next business day after it became availableAgain, we had no control over where they ordered it or how long the wait would be for the part, and without that part we could not get the a/c repairedWe have communicated with his wife and/or girlfriend on numerous occasions and so did their warranty companyIn regards to the $non covered amount that the home warranty company said was dueObviously we will not be refunding that as services were rendered, and again we had no control over when the warranty company supplied part came inAlso, we never missed an appointment and were not late for the final repair appointment so I do not know what he is referring toThese warranty company customers do not seem to understand that we are simply the middleman, we did not order this equipment or have control over its availability or wait time on ordering

We were contacted out to Mrs***’s home through her home warranty companyThrough her home warranty company, she has a copay and after that the warranty company pays the rest for the repair. When we initially went out there we were able to get the furnace working without needing to order
partsMrs*** then contacted her warranty company and indicated to them that she was having more problems with her furnace and they then contacted us to go back out to diagnose. Upon diagnosing the technician found a faulty part. We then contacted the maker of the furnace that is in the ***’s home to obtain the part and were told that because we are not “authorized dealers” of the specific brand that is in the ***’s home they would not let us purchase the part. We then contacted the warranty company that contracted us out and they indicated they were going to get a company in their network who was an authorized dealer of the brand of furnace Mrs*** has out there so the part could be obtainedThrough her warranty company if one of their customers pays a copay to one in network vendor they will not have to pay a copay to the second company out, so because Mrs*** paid the copay to us they did not have to pay it to the second company. Had the warranty company knew that Mrs*** stopped payment on her check they would have had the second company collect another copay from her. This was Mrs***’s decision to stop payment on her check and pay the fee to do so, not our companies, and our company got charged by our bank for depositing a stopped payment check, which we did not know she had stopped payment onSo we also lost money due to Mrs***’s DecisionDue to the fact that Mrs*** was responsible to pay a copay to a company that the warranty sent out and did not pay that (because she stopped payment on her check) we will not be issuing any type of refund

I had Heating and Cooling Experts out because they were assigned through my home warranty The office staff was great when it came to scheduling and the tech they sent out got my furnace up and going in no timeI am very pleased with the services that I received

I am rejecting this response because: I called your company and DID tell secretary or whoever dispatches orders, I told her I was stopping payment , and another thingI DID pay the other new company contracted out the copayment because THEY did their job and fixed the problem, instead of sending some person out here to pretend to fix my problem, then wait until you get up to my front doorJust to tell me you can't fix the problem is That's why a stop payment was placed because your company did NOT fix the problemAnd I DID call and tell that office I was stopping payment because the problem was not fixed As well as the run around of what the problem wasHad placed another call out to you to tell you the furnace was not fixedThen for a technician to get to my front doorThat we took time off WORK to wait forJust to be told you can't fix the problemTHAT could have been said over the phone instead of us missing work...losing money and time and waiting even longer with NO HEAT! That is probably why your business has a D- rating.
Regards,
*** ***

As this home owner stated, she is a home warranty customer, who sent us out as a 2nd opinion to find out what was wrong with her a/cAs stated she had her own company out prior to us coming. After our technicians diagnosed her unit, they let her know their findings. At that point she
got very rude and defensive and stated that the diagnosis that we had differed from the diagnosis from the company that she had previously had out, and she wanted us to complete the repairs through her warranty company that the previous company had said were badAt that point we let her know that we could not do that, through her warranty company who contracted us out we had to get diagnose for ourselves and then call it into their authorization department so they can determine how to proceed with the claimOur findings, were nothing similar to her previous company’s problemsWe had her entire problem fixed and cooling within minutes of being on this jobWhen we run these home warranty calls it is very common to have other companies out pushing their own product and their own solutionsThese home warranty calls are dispatched to us to find the mechanical problem and fix it, not to go off of sales recommendationsAll that we do is simply diagnose the problem and present this to the warranty company, who is the paying partyAgain, we found a much different problem than what her company did, and the repair was not nearly as in depth as what she was stating to usWhen we notified her of this she then got extremely rude with our technicians and started questioning their abilitiesWe then let her know that if she wanted yet another diagnosis, she could call her warranty company and request a another opinion company through them, but we could not change our report findings. Our technicians were never rude to her, although I wish I could say the same about her behavior, as she was very nasty towards our technicians, all because we would not change our diagnosis to her liking (which we are not allowed to do)Every day we service many, many customers, and most of them are grateful and very happy that they do not have high dollar expensive repairs, that they were told they needed. We find it odd that we received a complaint about us not finding a major problem and trying to sell her somethingThe two technicians who were out had years of experience and the other years of experience and are very qualifiedThe only thing we couldn’t comprehend was the treatment towards our technicians from her, which is not okayI am sorry that we did not give her the diagnosis that she had hoped for, but we did submit our findings to her warranty company, as we are advised to doShe is a customer of her home warranty, not our customerWe reported our findings to them, she needs to contact them for the report and for all future mattersAt this time, no disciplinary action will be taken on any technicianQuite honestly, we have not had any complaints on either technician that was at her home on that day, except for her complaint

I had them out through my warranty company. The tech they sent was very nice and took his time to explain what was wrong with my unit. I will definitely be using them in the future.

I really appreciated Heating and Cooling Experts' quick response in regards to my work order. I was able to receive same day service.
The tech that came out to our home was very courteous, and helpful. He kept me informed as to what was going on with the unit and what repairs were needed/completed. After our unit was back up and running, he left behind his card and encouraged us to call back with any questions or if we were having any more issues.
The office staff was just as friendly.
I would use, and highly recommend this company for future service and check ups.

We were contacted out to Mrs. [redacted]’s home through her home warranty company. Through her home warranty company, she has a copay and after that the warranty company pays the rest for the repair.  When we initially went out there we were able to get the furnace working without...

needing to order parts. Mrs. [redacted] then contacted her warranty company and indicated to them that she was having more problems with her furnace and they then contacted us to go back out to diagnose.  Upon diagnosing the technician found a faulty part.  We then contacted the maker of the furnace that is in the [redacted]’s home to obtain the part and were told that because we are not “authorized dealers” of the specific brand that is in the [redacted]’s home they would not let us purchase the part.  We then contacted the warranty company that contracted us out and they indicated they were going to get a company in their network who was an authorized dealer of the brand of furnace Mrs. [redacted] has out there so the part could be obtained. Through her warranty company if one of their customers pays a copay to one in network vendor they will not have to pay a copay to the second company out, so because Mrs. [redacted] paid the copay to us they did not have to pay it to the second company.  Had the warranty company knew that Mrs. [redacted] stopped payment on her check they would have had the second company collect another copay from her.  This was Mrs. [redacted]’s decision to stop payment on her check and pay the fee to do so, not our companies, and our company got charged by our bank for depositing a stopped payment check, which we did not know she had stopped payment on. So we also lost money due to Mrs. [redacted]’s Decision. Due to the fact that Mrs. [redacted] was responsible to pay a copay to a company that the warranty sent out and did not pay that (because she stopped payment on her check) we will not be issuing any type of refund.