Customer called to repair non working A/C UNITTechnician, Dave came in, assessed the unit, explained the problem to the customer Customers’ complain was, that there isn’t enough air flowOnce tech open the Coil, he figured out it was frozenTechnician explained the customer, that coil got frozen because of the low amount of FreonCustomer asked the technician if he can locate the leakTechnician gave him a quote to pressurize the system with nitrogen and locate the leakTechnician also explained to the customer, that if the leak is located in lines he could fix it, however if the leak is located in coil or condenser it’s going to cost him a lot of money because it’s an old unit/which run on discontinued Freon R- He asked the technician for quote for new unitTechnician provided the customer with a quote for new unitCustomer decided to charge the unit with FreonTechnician used the scale and charged lb Freon R-System was working properly after he finished the serviceCustomer called the office and paid for service $ with the credit card After two days customer called our office that he located oil split on his driveway, and he assumed it came from our truckThe oil split was located on driveway, at the end (spot between driveway and street)Our truck, which did service the house day before it occurred, was parked right before garage of the house (we cannot park at the end of the driveway because we might get ticket for such a parking)Also, my technician did other services that day and no other problems were noted from other customers
Customer called to repair non working A/C UNITTechnician, Dave came in, assessed the unit, explained the problem to the customer Customers’ complain was, that there isn’t enough air flowOnce tech open the Coil, he figured out it was frozenTechnician explained the customer, that coil got frozen because of the low amount of FreonCustomer asked the technician if he can locate the leakTechnician gave him a quote to pressurize the system with nitrogen and locate the leakTechnician also explained to the customer, that if the leak is located in lines he could fix it, however if the leak is located in coil or condenser it’s going to cost him a lot of money because it’s an old unit/which run on discontinued Freon R- He asked the technician for quote for new unitTechnician provided the customer with a quote for new unitCustomer decided to charge the unit with FreonTechnician used the scale and charged lb Freon R-System was working properly after he finished the serviceCustomer called the office and paid for service $ with the credit card After two days customer called our office that he located oil split on his driveway, and he assumed it came from our truckThe oil split was located on driveway, at the end (spot between driveway and street)Our truck, which did service the house day before it occurred, was parked right before garage of the house (we cannot park at the end of the driveway because we might get ticket for such a parking)Also, my technician did other services that day and no other problems were noted from other customers