Complaint: [redacted] I am rejecting this response because: Attached is the email and bid sheet sent from the adjuster to heat sourceJennifer has been untruthful through out this process and is obliviously not interested in providing quality service had heat source spent minutes with the adjuster this issue would be resolvedI still have not received the service I paid for I have had the work estimated by a competent contractorI will consider the dollars as a charitable donation Sincerely, [redacted] ***
The service tech came out and performed the yearly cleaning and service check and completed his work telling me "you've got years and years of service with that boiler' He filled out a form showing no issues found, which I sigined and have a copy of The next day the boiler flooded my basement A different tech came out and asked for $to fix the leak, which wasn't noted by original tech Heat Source, to their credit, fixed free of charge That night the boiler shut off, leaving us without heat or hot water Again, Alaska in November The orginal tech came out, cleaned parts of the boiler Apologized to me for the issue and stated "I know how the office is, I want to fix this for you with no cost to you." He left and the boiler quit a couple of hours later I called to let Heat Source know and the person taking calls put me on hold and then said they would call me back A manager called back, right before closing time, and told me that 'we've been out there
The on demand water heater that provides domestic hot water and in floor heat stopped workingI called around and heat source said they would send someone outThe technician texted me, saying he had three other houses to look at before he got to me and that he would be there shortlyI decided to go to the store while I waitedI never got another text from the mechanic saying he was on the wayHowever, he called me and said he had been waiting at the house for minutesThe technician should have called when no one answered the doorI was not happy about the miscommunication and declined there service since he seemed busy that dayI had another company come out and troubleshoot my heat issueThey charged a dispatch fee but did not fix the issuerecommended replacing the fan blower(which I had done once before a couple years back) I have have been paying for minor repairs on this 1st gen Munchkin water heater for years and decided to replace the unitOriginally I got an estimate from the first companyThat I did not likeI called Heat source and asked if they would give an estimateTheir estimate was 2k higher than the other guysFeeling frustrated I asked the company to explain the cost and break down cost of parts and laborHeatsource did not give me the transparency I was looking for so I continued to shop aroundI found another company that clearly explain the price of parts and what they charged in laborTheir cost was 5k lower than heatsource I am not surprised they are charging high prices for providing a service that provides heat, in AlaskaThey get away with it because it's Alaska and people need heat I went with the other company I am happy with the service they provided It is my opinion that heatsource way overcharges for services and does not practice transparency with their prices
My experience was awfulRepeated repair of equipment was performed hastily performed and all fsiled Considered getting a new system, and requested a quote, which never came Excuse after excuse...avoid these guys
Complaint: [redacted] I am rejecting this response because: I was very clear with the dispatcher that the quote was for the insurance claimI asked if they did quotes for insurance claims she said yes I asked when they could send she said right awayAt no point did I tell the technician I planned to do the work myself, the technician was the one who told me I would have the quote that day or the next, the electric hot water heater is the most popular model on the market and sold at multiple locationsI do not believe the statements regarding the insurance adjuster he has gone as far as sending Heat source his bid sheet to show how the work needs to be broken down I have been CC'd on these emailsThe insurance adjuster has called me this week to see if I had received any additional information because Heat source is no longer communicatingI have spoken with the insurance adjusters supervisor to ensure the adjuster was not being unreasonable I was assured he was not and claims of this nature are usually resolved in hours not daysI have insurance through Liberty Mutual I was assured by the manager that they deal with thousands of claims and that rarely do they see such a poorly presented quoteThe bottom line is I needed to be provided the service I was billed for or refunded Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Attached is the email and bid sheet sent from the adjuster to heat sourceJennifer has been untruthful through out this process and is obliviously not interested in providing quality service had heat source spent minutes with the adjuster this issue would be resolvedI still have not received the service I paid for I have had the work estimated by a competent contractorI will consider the dollars as a charitable donation Sincerely, [redacted] ***
The service tech came out and performed the yearly cleaning and service check and completed his work telling me "you've got years and years of service with that boiler' He filled out a form showing no issues found, which I sigined and have a copy of The next day the boiler flooded my basement A different tech came out and asked for $to fix the leak, which wasn't noted by original tech Heat Source, to their credit, fixed free of charge That night the boiler shut off, leaving us without heat or hot water Again, Alaska in November The orginal tech came out, cleaned parts of the boiler Apologized to me for the issue and stated "I know how the office is, I want to fix this for you with no cost to you." He left and the boiler quit a couple of hours later I called to let Heat Source know and the person taking calls put me on hold and then said they would call me back A manager called back, right before closing time, and told me that 'we've been out there
The on demand water heater that provides domestic hot water and in floor heat stopped workingI called around and heat source said they would send someone outThe technician texted me, saying he had three other houses to look at before he got to me and that he would be there shortlyI decided to go to the store while I waitedI never got another text from the mechanic saying he was on the wayHowever, he called me and said he had been waiting at the house for minutesThe technician should have called when no one answered the doorI was not happy about the miscommunication and declined there service since he seemed busy that dayI had another company come out and troubleshoot my heat issueThey charged a dispatch fee but did not fix the issuerecommended replacing the fan blower(which I had done once before a couple years back) I have have been paying for minor repairs on this 1st gen Munchkin water heater for years and decided to replace the unitOriginally I got an estimate from the first companyThat I did not likeI called Heat source and asked if they would give an estimateTheir estimate was 2k higher than the other guysFeeling frustrated I asked the company to explain the cost and break down cost of parts and laborHeatsource did not give me the transparency I was looking for so I continued to shop aroundI found another company that clearly explain the price of parts and what they charged in laborTheir cost was 5k lower than heatsource I am not surprised they are charging high prices for providing a service that provides heat, in AlaskaThey get away with it because it's Alaska and people need heat I went with the other company I am happy with the service they provided It is my opinion that heatsource way overcharges for services and does not practice transparency with their prices
My experience was awfulRepeated repair of equipment was performed hastily performed and all fsiled Considered getting a new system, and requested a quote, which never came Excuse after excuse...avoid these guys
Complaint: [redacted] I am rejecting this response because: I was very clear with the dispatcher that the quote was for the insurance claimI asked if they did quotes for insurance claims she said yes I asked when they could send she said right awayAt no point did I tell the technician I planned to do the work myself, the technician was the one who told me I would have the quote that day or the next, the electric hot water heater is the most popular model on the market and sold at multiple locationsI do not believe the statements regarding the insurance adjuster he has gone as far as sending Heat source his bid sheet to show how the work needs to be broken down I have been CC'd on these emailsThe insurance adjuster has called me this week to see if I had received any additional information because Heat source is no longer communicatingI have spoken with the insurance adjusters supervisor to ensure the adjuster was not being unreasonable I was assured he was not and claims of this nature are usually resolved in hours not daysI have insurance through Liberty Mutual I was assured by the manager that they deal with thousands of claims and that rarely do they see such a poorly presented quoteThe bottom line is I needed to be provided the service I was billed for or refunded Sincerely, [redacted] ***