Heaven Spa

To whom it may concern In regards to ID # [redacted] , customer [redacted] who came in on Oct [redacted] and received a minute Body Massage with free 30min foot massage all for $40, we are truly sorry for her experience at our place of business and want to personally apologize on behalf of the manager who was working that evening in addition to her English being limitedPlease understand that it is our utmost stride to give everyone exceptional service at all timesThe people who work at our place of business work very hard and are heavily dependent on Tips as their main source of incomeTo give someone 15% gratuity is customary for most institutions, such as restaurants, Bars who normally just wait on multiple customers for 30-Seconds at a time and check up on you and their multiple customers here and thereWe just want to explain that our service is one person performing 60min body +30min Foot massage of unconditional human labor and we are very sorry that they person who you had encountered (not the person who provided you the Massage service) did not convey that message in such manner as there English is limited, and we sincerely apologize for this incident and hope that you will not hold this against usPlease know that while we are not able to refund you the $for the 60min body Massage service along with Mins Free Foo t massage that you received, but we are willing to refund you back your tip of Six Dollars ($- 15% tip) and hope that we can put this matter behind usThank you again for giving our spa a try

To whom it may concern In regards to ID #[redacted], customer [redacted] who came in on Oct [redacted] and received a 60 minute Body Massage with free 30min foot massage all for $40, we are truly...

sorry for her experience at our place of business and want to personally apologize on behalf of the manager who was working that evening in addition to her English being limited. Please understand that it is our utmost stride to give everyone exceptional service at all times. The people who work at our place of business work very hard and are heavily dependent on Tips as their main source of income. To give someone 15% gratuity is customary for most institutions, such as restaurants, Bars who normally just wait on multiple customers for 30-60 Seconds at a time and check up on you and their multiple customers here and there. We just want to explain that our service is one person performing 60min body +30min Foot massage of unconditional human labor and we are very sorry that they person who you had encountered (not the person who provided you the Massage service) did not convey that message in such manner as there English is limited, and we sincerely apologize for this incident and hope that you will not hold this against us. Please know that while we are not able to refund you the $40 for the 60min body Massage service along with 30 Mins Free Foo t massage that you received, but we are willing to refund you back your tip of Six Dollars ($6.00 - 15% tip) and hope that we can put this matter behind us. Thank you again for giving our spa a try.

Review: I received service on 10/**/15. The massage was priced a 40 dollars. I paid and handed the lady that did my massage a tip. The owner proceeds to tell me that the minimum tip is 15.00. I told her that my tip was 15 percent and she told me nastily this isn't a resturant. She told me I had to tip her worker 15 dollars. I refused and she told me to get out and never come back again she doesn't care. Then she started screaming get out get out get out. I was in total shock. There were other people in the establishment and I was embarrassed. I was chased out of the business.Desired Settlement: I want a refund and an apology from the owner.

Business

Response:

To whom it may concern In regards to ID #[redacted], customer [redacted] who came in on Oct [redacted] and received a 60 minute Body Massage with free 30min foot massage all for $40, we are truly sorry for her experience at our place of business and want to personally apologize on behalf of the manager who was working that evening in addition to her English being limited. Please understand that it is our utmost stride to give everyone exceptional service at all times. The people who work at our place of business work very hard and are heavily dependent on Tips as their main source of income. To give someone 15% gratuity is customary for most institutions, such as restaurants, Bars who normally just wait on multiple customers for 30-60 Seconds at a time and check up on you and their multiple customers here and there. We just want to explain that our service is one person performing 60min body +30min Foot massage of unconditional human labor and we are very sorry that they person who you had encountered (not the person who provided you the Massage service) did not convey that message in such manner as there English is limited, and we sincerely apologize for this incident and hope that you will not hold this against us. Please know that while we are not able to refund you the $40 for the 60min body Massage service along with 30 Mins Free Foo t massage that you received, but we are willing to refund you back your tip of Six Dollars ($6.00 - 15% tip) and hope that we can put this matter behind us. Thank you again for giving our spa a try.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like the tip refunded. Thank you for your time.

Sincerely,