The customers response in not correctWe have attached a copy of the contract showing they wanted to use the existing electrical circuitIt was an addition charge of $to run a new Electrical Circuit.They were not charged the $The walk in tub is usable and has always been useableThe problem is in the electrical, it needs to be upgraded Everything works on the tub except for the air jet pumpsBy running a new electrical circuit this will fix the problem.We have called [redacted] several time's asking to come out and fix the problemShe say's she will talk to her husband and get back to usShe has never got back to us even thro we have called several time's.We would like the opportunity to fix the electrical circuit, if that is not the problem as we know it is, we would be more than happy to replace the tub with a new oneThanksHeavenly Tubs
The customers response in not correctWe have attached a copy of the contract showing they wanted to use the existing electrical circuitIt was an addition charge of $to run a new Electrical Circuit.They were not charged the $The walk in tub is usable and has always been useableThe problem is in the electrical, it needs to be upgraded Everything works on the tub except for the air jet pumpsBy running a new electrical circuit this will fix the problem.We have called [redacted] several time's asking to come out and fix the problemShe say's she will talk to her husband and get back to usShe has never got back to us even thro we have called several time's.We would like the opportunity to fix the electrical circuit, if that is not the problem as we know it is, we would be more than happy to replace the tub with a new oneThanksHeavenly Tubs