Heaven's Best Carpet Cleaning

This consumer message was received by Revdex.com via email and is a copy/paste by **.On Jan 27th at 10:22 am I recieved a call from Mike the owner of Budget heating and cooling. He was very angry at me for filing a complaint against his business on the Revdex.com. He was angry that instead of...

contacting HSA Home Warranty service to complain that I complained with the Revdex.com. I did actually file both a complaint with the company that contracted them out to us as well as Revdex.com and I also filed a complaint on the Revdex.com against HSA too. Mike began get very nasty. He told me that he would be contacting HSA to tell them to not send any one else out to our home to service our furnace. That due to us turning down their expensive furnace cleaning service that HSA informed them not to service our home. HSA pulled them off of our home because I filed a complaint against them. He then told me that he would be contacting the Revdex.com to let them know that they fulfilled their end of the contract with proof of invoice paper work. He is actually calling me as I'm typing this letter I'm sure to threaten me more. Im very unhappy with his behavior. If I receive another call from him or anyone else inDesired Outcome:No contact what so ever!

Ms. [redacted], I think you had misinterpreted our response to imply that we were negligent in our diagnosis of your system. The only person that was negligent in this situation unfortunately was you as the homeowner for failing to maintain your equipment. This was obvious in the appearance of your condenser and the state in which we found your air filter in your furnace, which we have pictures of to support our diagnosis with your warranty company. Furthermore, we believe your complaint is without merit- however, we do not wish to engage in a war of words with you, ma'am. We were being more than accommodating by offering you a discounted cleaning. We have an impeccable service record with thousands of clients in northeast Ohio and our reputation proceeds us. We go out of our way to make all of our customers happy, unfortunately we can not please everyone.  We do not work for free as our technicians and office staff have families to support. Again, I want to point out that if there was any negligence involved here it was unfortunately based off your actions and not ours and we stand behind that ma'am. We're sorry that you misinterpreted our response but we were trying to be as cordial as possible. We REFUSE to offer anything more than we have to help rectify this situation, which would be a half price acid cleaning at $99, instead of the originally quoted $199.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

on march 31, 2014 I called heavens best carpet cleaning, I was moving into my new home, and the carpets were dirty. [redacted] came to my house the same day. he looked over the 2100 sg ft. carpet and gave me a price of $550.00 I figured that was high but I need the carpet cleaned, and if does a good job, it'll be worth. well I was shocked to see the spots that were there before he started, were still there when he finished. and as I walked through the house, after the carpets were cleaned, I noticed they were not as clean as I had hoped. as he was cleaning, I peeked in the door and window from time to time and saw him skimming over the carpet. I realized he was in a hurry and wanted to leave. he was at my house for about 40 minutes or less. short for 1900 sg ft. carpet. I will never use this company again. if YOU do, you must watch him at all times. he talks a good talk, but doesn't walk a good walk.

on march 31, 2014 I called heavens best carpet cleaning, I was moving into my new home, and the carpets were dirty. [redacted] came to my house the same day. he looked over the 2100 sg ft. carpet and gave me a price of $550.00 I figured that was high but I need the carpet cleaned, and if does a good job, it'll be worth. well I was shocked to see the spots that were there before he started, were still there when he finished. and as I walked through the house, after the carpets were cleaned, I noticed they were not as clean as I had hoped. as he was cleaning, I peeked in the door and window from time to time and saw him skimming over the carpet. I realized he was in a hurry and wanted to leave. he was at my house for about 40 minutes or less. short for 1900 sg ft. carpet. I will never use this company again. if YOU do, you must watch him at all times. he talks a good talk, but doesn't walk a good walk.